Newer STB's - Page 6

Robert Atkins · 15-12-2004, 14:30

The intermittent fault: DTV picture blacks out around 10 times per hour.

Diagnostics: Signal too low, splitter dead

Cure: New STB (just in case), new splitter.

He is coming to my neighborhood this afternoon for another job, he phoned his mate, he had a Samsung in his van, he is going to swap his Pace with his mates' Samsung over lunch and bring it over here this afternoon.

Chill out people, he is just making a customer happy, what's wrong with that?

ntluser · 15-12-2004, 14:32

Quote:

Originally Posted by seaneeboy

But to replace all the pace boxes (which in the vast majority of cases work absolutely fine) would cost an unneccesary fortune!

Just because the best is available doesn't always mean it should be implemented across the board... especially when the kind of costs we're talking about would become an issue.

Most likely it will only be changed in circumstances where the existing box is proven to be defective or where an existing Pace box has to be changed because the customer has upgraded to a speed over 1.5 MB.

I currently am on the 750k service & have a Pace box, which works fine but plan to pay the ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25, pay the same monthly rental (24.99)_and get the 2MB service. It seems likely that I will get a Samsung box legitimately under those circumstances as the Pace box cannot provide the required service.

It may well be that for services under 1MB the time will come when NTL will only supply replacement Pace boxes as some customers will be happy with that level of service.

ian@huth · 15-12-2004, 16:28

Quote:

Originally Posted by ntluser

Most likely it will only be changed in circumstances where the existing box is proven to be defective or where an existing Pace box has to be changed because the customer has upgraded to a speed over 1.5 MB.

I currently am on the 750k service & have a Pace box, which works fine but plan to pay the ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25, pay the same monthly rental (24.99)_and get the 2MB service. It seems likely that I will get a Samsung box legitimately under those circumstances as the Pace box cannot provide the required service.

It may well be that for services under 1MB the time will come when NTL will only supply replacement Pace boxes as some customers will be happy with that level of service.

Or they may switch customers getting BB from their STB to SACMs. Wonder what the Samsung owners will do next year when NTL introduce wireless SACMs and PVR STBs?

digitalvictor · 16-12-2004, 00:00

Ian you know what Samsung STB users should do don't you.
We will find out if Sacm are better or worse than our STBs.
I've already explained to you in some detail that if the new service is better, or gives benefits Samsung STBs dont then Samsung users, myself included will demand the upgrade.

You know it makes sense.

Oh and my thread "Lets all get a Samsung STB!!!!!!!!!!!!" has been pulled by the mods!

On asking why below is a quote

"Ah, yes your thread was pulled because some people were not keen on your post and how you tried to advise others on how to get a samsung STB. Posts that followed yours were some members who were not happy with what you posted and the discussion just turned into a non-meaningful discussion which is why it was pulled, I'm sorry you were not informed right away about it. But we tryed to avoid at all times, to keep members clashing with each other and it was in everyones best interest to keep the peace on the forum.

Regards,

Mick."

You'll have to wait for my reply as to how NTL employees and other self interest groups were able to pressure Cable Forum as the site won't let me access my PMs.

Victor

digitalvictor · 16-12-2004, 00:09

This is what I replied

"
Hi Mick,
After a good start on the Forum I stumbled on the fact that Forum regulars were in fact happily accepting NTLs atrocious customer service. They are all savvy enough to make sure they get what they want from NTL and are content to let everyone else pay for and therefore subsidise their use of NTL.

My post did not advise how to get a Samsung STB but was a campaign to get NTL customers demanding STBs that actually work.

I am disappointed that self interest groups, NTL employees and experienced NTL users felt unable to understand my actions and convinced yourselves to pull my thread.

I know, you know, th'engineer knows what I am saying is factually correct.

No doubt my access rights will shortly be curtailed but I will try to put my point across until such time.

Victor

"

Not a lot I can add to that except Mick says I won't be banned!

dilli-theclaw · 16-12-2004, 00:11

Quote:

Originally Posted by digitalvictor

<snip>

Not a lot I can add to that except Mick says I won't be banned!

I'm sure that's not set in stone.

digitalvictor · 16-12-2004, 00:13

I note another adverse comment on my reputation at 00:09

Pity really I am not acting against site members but just standing up for customers rights..who do you stand for!!!!!!!!!

Victor

Shaun · 16-12-2004, 00:14

Quote:

Originally Posted by dilligaf1701

I'm sure that's not set in stone.

Good thing too!

dilli-theclaw · 16-12-2004, 00:17

Quote:

Originally Posted by digitalvictor

I note another adverse comment on my reputation at 00:09

I had to wait for my reps to spread remember.

Quote:

Originally Posted by digitalvictor

Pity really I am not acting against site members but just standing up for customers rights..who do you stand for!!!!!!!!!

Victor

I stand for people who can be polite. And yes - I do pity you.

edit - it'll be a while before your reps actually affect me - sorry to burst your little bubble.

edit - thanks for the pm - but I don't believe there's much point in responding as I think you'd have trouble understanding.

ian@huth · 16-12-2004, 00:30

The only people who can tell which STB is more problematic and whether SACMs are better than STBs in providing broadband are NTL technical staff. You get a number of users saying that they have problems with a certain type of STB, but is it the STB that is the problem or some other piece of kit, NTLs or your own. When an engineer visits he may swap the STB and also make adjustments at the cabinet. If the service then improves was it the STB that was the problem or something else that the engineer tweaked? There are thousands of users that do not have any problem with their NTL service that are using STBs that others say should be consigned to the bin. I think that this demonstrates that something other than the STB is creating problems. The problems could stem from your own kit and how you use it and equally how others around you use theirs including doing DIY wiring jobs on the NTL side of the STB.

digitalvictor · 16-12-2004, 00:36

Quote:

Originally Posted by dilligaf1701

I had to wait for my reps to spread remember.

I stand for people who can be polite. And yes - I do pity you.

edit - it'll be a while before your reps actually affect me - sorry to burst your little bubble.

edit - thanks for the pm - but I don't believe there's much point in responding as I think you'd have trouble understanding.

So you are impolite and have a vested interest in keeping the status quo.

Victor

Shaun · 16-12-2004, 00:37

Quote:

Originally Posted by digitalvictor

So you are impolite and have a vested interest in keeping the status quo.

Victor

Please go away and leave us alone.

dilli-theclaw · 16-12-2004, 00:38

Quote:

Originally Posted by digitalvictor

So you are impolite and have a vested interest in keeping the status quo.

Victor

Pardon me while I laugh myself to sleep.

**Paul** · 16-12-2004, 00:43

Okay, that's enough. Lets all move on to something else before my banning finger starts to twitch.

Robert Atkins · 16-12-2004, 04:56

Quote:

Originally Posted by ianathuth

Or they may switch customers getting BB from their STB to SACMs. Wonder what the Samsung owners will do next year when NTL introduce wireless SACMs and PVR STBs?

If they are better than my brand new Samsung, then I will want them. Why pay the same for an inferior product? And I do not have to lie to NTL, I will ask my parents to disconect the service and we will only go back only if NTL give us one of the new toys. Simple and straightforward blackmail.

The same happened with the remote control, I told NTL give me one with volume control or disconnect the service. The new remote arrived next day with a plastic bag to send the old one back. Simple blackmail.

I do not have shares in NTL, they have a problem and they have to sort it out. To me, it's a simple financial transaction.

NTL cannot give better toys to the new customers and the old ones are stuck with ancient gadgets, while both pay the same.

I am off to find out what a PVR STB is...