General Can I pause my skysports package while there is no live football on ? - Page 8

RobboEdin · 24-04-2020, 21:46

Quote:

Originally Posted by lonespeaker

Has anyone who has had a credit, been applied a 2nd credit for the 2nd bill since the option was available? I'm still unsure if this £27 was a one off payment or not.

Has it been a month since the date on your first credit?

TMLeafs · 26-04-2020, 23:01

Quote:

Originally Posted by lonespeaker

Has anyone who has had a credit, been applied a 2nd credit for the 2nd bill since the option was available? I'm still unsure if this £27 was a one off payment or not.

I think their system is not handling it well, I did the sky sports pause and got the 27 pound discount and then the sky and bt sport pause became available, after the last bill was paid, I only see the £9.25 discount, did the form again over a week ago it hasnt made any difference.

My parents account & my brothers also hasnt had a 2nd credit applied yet either

Raider999 · 27-04-2020, 12:18

Quote:

Originally Posted by TMLeafs

I think their system is not handling it well, I did the sky sports pause and got the 27 pound discount and then the sky and bt sport pause became available, after the last bill was paid, I only see the £9.25 discount, did the form again over a week ago it hasnt made any difference.

My parents account & my brothers also hasnt had a 2nd credit applied yet either

This was supposed to be a pause in either/both until resumption in live sports - why is one apparently working as it should whilst the other isn't?

Get a grip Virgin - it cannot be that difficult, or is it a case that sky refund is 3 times that for BT?

Tricky Trevor · 27-04-2020, 12:51

It's taken a few days for me to recieve the confirmation email to say that the pause has gone through. A bit late for the credit to go onto the next bill due on May 1st so I imagine it will be applied on June 1st.

alwaysabear · 27-04-2020, 13:05

Quote:

Originally Posted by Tricky Trevor

It's taken a few days for me to recieve the confirmation email to say that the pause has gone through. A bit late for the credit to go onto the next bill due on May 1st so I imagine it will be applied on June 1st.

I finally paused mine last Wednesday and received confirmation Friday.I doubt my credit will appear on my next bill which is due any day now.

TMLeafs · 30-04-2020, 00:09

Quote:

Originally Posted by Raider999

This was supposed to be a pause in either/both until resumption in live sports - why is one apparently working as it should whilst the other isn't?

Get a grip Virgin - it cannot be that difficult, or is it a case that sky refund is 3 times that for BT?

Just checked, my account now has the full credit it should but my parents & brothers have none

**Hugh** · 30-04-2020, 07:45

Got my credit for BT Sports this month

BenMcr · 30-04-2020, 08:49

Quote:

Originally Posted by TMLeafs

Just checked, my account now has the full credit it should but my parents & brothers have none

When did you complete the request forms for the pause compared with your parents and brothers?

alwaysabear · 30-04-2020, 10:12

Quote:

Originally Posted by alwaysabear

I finally paused mine last Wednesday and received confirmation Friday.I doubt my credit will appear on my next bill which is due any day now.

I got my Virgin Bill Tuesday and to my surprise I had two credits for Sky and BT sports.

Huxie · 30-04-2020, 14:46

For info:

I applied to pause Sky Sports and BT Sport on 29/03/20.

Credit of £27.00 for Sky Sports and £9.25 for BT Sport duly applied to my account 31/03/20.

Same amounts automatically credited to my account today, 30/04/20.

lonespeaker · 03-05-2020, 10:40

It's been over a month now since I first applied for the credits to Sky Sports and BT Sports. I got a credit for one month, but this month's bill was generated today and I haven't been given the credit again. Dunno if repeat credits are a manual or automatic process but I'm not happy to have missed out.

Raider999 · 03-05-2020, 12:28

Quote:

Originally Posted by lonespeaker

It's been over a month now since I first applied for the credits to Sky Sports and BT Sports. I got a credit for one month, but this month's bill was generated today and I haven't been given the credit again. Dunno if repeat credits are a manual or automatic process but I'm not happy to have missed out.

They should be given each month until live sports resume (at least that is what it said on the application process) - personally I would give Virgin a ring and complain

newapollo · 03-05-2020, 13:05

On the VM Community forum staff have posted messages saying there was a glitch in the system that caused the credits on some accounts not to repeat. They are saying this is now fixed & there should be a double credit next month for anyone that missed it.

My second months credit should have been applied on my billing date 21st April, however because it wasn't showing I used the pause payment form again and the discounts for both SkySports and BT Sports are now showing as credits since 21st April, so they should be deducted from my upcoming bill.

lonespeaker · 05-05-2020, 09:02

Quote:

Originally Posted by Raider999

They should be given each month until live sports resume (at least that is what it said on the application process) - personally I would give Virgin a ring and complain

The credits have now appeared, but too late for the bill.

andrewbrown · 12-05-2020, 17:47

Yes, my bill came out on the 9th April. I had a credit applied 14th April. Obviously too late for the payment due 28th April, and credit has been taken off next bill. However, I kinda thought that another credit would generate within the May bill, which has arrived today, but it hasn't. I'm guessing now from the posts above that the new credit won't generate until 14.05.2020, and will therefore come off the following bill after that. I'll have a check at the end of the week.