Virgin to create 500 call centre jobs
09-04-2020, 19:46
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#16
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
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Posts: 43,782
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Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by RichardCoulter
Aye, Virgin Media are the worst of the lot (and that's saying something!) Their rating has been like this well before the effects of the pandemic took hold.
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BT have worse scores on Trustpilot.
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09-04-2020, 20:27
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#17
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
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Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by Hugh
BT have worse scores on Trustpilot.
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No they don't. Sky & BT have 1.5 stars VM have 1.
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09-04-2020, 21:22
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#18
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
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Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by pip08456
No they don't. Sky & BT have 1.5 stars VM have 1.
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You say "potato", I say "potatto"... 
Scores for "Bad"
Sky - 81%
Virgin Media - 85%
BT - 90%
Scores for "Bad" & "Poor" combined
Sky - 86%
Virgin Media - 91%
BT - 93%
Scores....Exc....Great....Avg....Poor....Bad
BT...........4........1.........1........3.......9 0
VM..........3........2.........4........6.......85
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Last edited by Hugh; 09-04-2020 at 21:26.
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09-04-2020, 22:32
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#19
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 69
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Re: Virgin to create 500 call centre jobs
I don't say either, Trustpilot does. Their star rating puts BT ahead of VM. Don't complain to me if you don't like their system of scoring.
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09-04-2020, 22:35
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#20
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
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Re: Virgin to create 500 call centre jobs
No complaint here - just clarifying a comment.
This explains how the scoring system works.
https://support.trustpilot.com/hc/en...re-calculated-
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09-04-2020, 22:47
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#21
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Dr Pepper Addict
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Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by pip08456
I don't say either, Trustpilot does. Their star rating puts BT ahead of VM. Don't complain to me if you don't like their system of scoring.
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Star ratings are only one part of Trust Pilot.
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09-04-2020, 23:11
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#22
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 69
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Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by Paul
Star ratings are only one part of Trust Pilot.
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They may well be but I would say they are the main part people take notice of.
I have no grudge with VM, I've been back with them about a year and was with them a few years ago. I've never had a problem with them and in fact have always been quite happy. It was pure cost that I left them for last time. And the shittyhub at the time.
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10-04-2020, 10:31
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#23
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cf.member
Join Date: Jul 2019
Posts: 34
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Re: Virgin to create 500 call centre jobs
well I was promise a £ 50.00 credit on my account to cover delivery & activation of my tv V6 box & new Hub 3 I self installed it ( I never received the credit ) & now massive pixilation on my TV so having to reboot the box every 2/3 days so I am furious that I cannot sort these problems out !
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10-04-2020, 10:34
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#24
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,657
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Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by crossbow1956
well I was promise a £ 50.00 credit on my account to cover delivery & activation of my tv V6 box & new Hub 3 I self installed it ( I never received the credit ) & now massive pixilation on my TV so having to reboot the box every 2/3 days so I am furious that I cannot sort these problems out !
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Have you looked at your My Virgin Media to see if a credit has been applied there?.
If not then keep on to them until the credit has been applied.
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“The only lesson you can learn from history is that it repeats itself”
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10-04-2020, 11:18
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#25
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: Virgin to create 500 call centre jobs
Pixellation is usually caused by a poor signal into the TV box. Make sure all the cable connectors are done up properly.
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11-04-2020, 17:50
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#26
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a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,169
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Re: Virgin to create 500 call centre jobs
I would never trust anything on trustpilot. They've had massive amounts of evidence given to them about bought/paid/bot reviews and ignored it. Hell, if you try to report fake reviews via their own website they threaten to ban you.
Scummier than ****.
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