Phone number for retentions
25-02-2020, 21:13
|
#1
|
|
R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 74
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
|
Phone number for retentions
Anyone know what the number is to contact Virgin retentions is now on a fixed line? Ive tried 150 but it doesn't give the option in main menu if u wish to leave anymore.
The reason i ask is because i cannot get any satisfaction from their call centers and trying to talk to someone who is Chinese and barely understands English is a joke.
I called them yesterday as my loyalty discount was due to run out next month and we came to an agreed price yesterday which i was happy with. Over night i get an email with new contract for a price which is more than i agreed to so today i rang them and i get told that they cannot honor the price that they quoted me yesterday on the phone.
So i wish to speak to retentions to see what deals they can offer me or i will switch to Sky.
|
|
|
|
25-02-2020, 21:30
|
#2
|
|
cf.mega poster
Join Date: Aug 2009
Posts: 5,386
|
Re: Phone number for retentions
You cant select to speak to retentions, you need to speak to the indian call centres first and cancel the service, they then will transfer you
|
|
|
|
|
25-02-2020, 23:38
|
#3
|
|
Believe in yourself ...
Join Date: Dec 2013
Location: Here & there ...
Services: tv phone mobile broadband V6 and tivo.
Posts: 5,252
|
Re: Phone number for retentions
When I was a VM customer I used to always call this number, no idea if if still works but you could give it a try and hopefully explain your situation, good luck.
https://www.cableforum.uk/board/show...51&postcount=5
__________________
A smile is a curve that sets everything straight.
|
|
|
|
|
26-02-2020, 20:04
|
#4
|
|
R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 74
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
|
Re: Phone number for retentions
Its all been sorted now, spoke to a lovely Scottish Lass in retentions and she not only sorted things for me, she bettered the deal i was previously offered so im saving an extra £9 a month.
|
|
|
|
|
04-03-2020, 15:07
|
#5
|
|
cf.addict
Join Date: Nov 2005
Location: N E Lincs
Posts: 426
|
Re: Phone number for retentions
I'm in the same position now but no VM phone, did the 0800 number work?
|
|
|
|
|
04-03-2020, 17:42
|
#6
|
|
cf.addict
Join Date: Nov 2005
Location: N E Lincs
Posts: 426
|
Re: Phone number for retentions
Here we go again, cancelled, VM wouldn't come down, the usual "There's nothing more we can do" so ended. Used the 0800 952 2277 free using mobile.
(PS I got Scottish sounding woman, couldn't understand what she said and I'm still unclear when my service ends).
Last edited by JPAC; 04-03-2020 at 18:51.
|
|
|
|
|
05-03-2020, 14:13
|
#7
|
|
cf.addict
Join Date: Feb 2011
Location: Glasgow
Services: TIVO V6
Meg Service
TV XL
Virgin Phone Home & Mobile
My wife says I have too many SONOS units
Posts: 436
|
Re: Phone number for retentions
Quote:
Originally Posted by JPAC
(PS I got Scottish sounding woman, couldn't understand what she said and I'm still unclear when my service ends).
|
Typical Virgin Offshoring jobs now to Scotland!!
Bring back the Indian Call Centres !! 
|
|
|
|
|
05-03-2020, 14:27
|
#8
|
|
cf.addict
Join Date: Nov 2005
Location: N E Lincs
Posts: 426
|
Re: Phone number for retentions
The guy at the telecom company I'm switching to had a very strong Indian accent, but it was OK as he said his name was "Alan". 
|
|
|
|
|
05-03-2020, 14:46
|
#9
|
|
cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: , BBand 120M tier Superhub, O2 Mobile phone
Posts: 2,147
|
Re: Phone number for retentions
Quote:
Originally Posted by 007stuart
Typical Virgin Offshoring jobs now to Scotland!!
Bring back the Indian Call Centres !! |
I find that the Indian accents were very difficult to under stand
|
|
|
|
|
05-03-2020, 14:57
|
#10
|
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,657
|
Re: Phone number for retentions
Quote:
Originally Posted by Ken W
I find that the Indian accents were very difficult to under stand
|
Indeed its far easier to understand a Scottish accent on the phone IMO.
__________________
“The only lesson you can learn from history is that it repeats itself”
|
|
|
|
|
06-03-2020, 18:56
|
#11
|
|
cf.addict
Join Date: Nov 2005
Location: N E Lincs
Posts: 426
|
Re: Phone number for retentions
Do VM ring back now with a better offer or is that a thing of the past?
|
|
|
|
|
01-04-2020, 09:44
|
#12
|
|
cf.addict
Join Date: Nov 2005
Location: N E Lincs
Posts: 426
|
Re: Phone number for retentions
To answer my own question; the outbound retentions dept has been 'disbanded', so no decent offers now. My advice, abandon VM, go with a better company.
|
|
|
|
|
01-04-2020, 12:43
|
#13
|
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,778
|
Re: Phone number for retentions
Quote:
Originally Posted by JPAC
To answer my own question; the outbound retentions dept has been 'disbanded', so no decent offers now. My advice, abandon VM, go with a better company.
|
Is this permanent or temporary due to the coronavirus?
I agree; VM is now atrocious. Their reviews have divebombed:
https://uk.trustpilot.com/review/www.virginmedia.com
|
|
|
|
|
01-04-2020, 12:59
|
#14
|
|
cf.addict
Join Date: Nov 2005
Location: N E Lincs
Posts: 426
|
Re: Phone number for retentions
Not sure but the CSM made it very clear that they weren't going give me a good deal. Complicated end of service billing, sent me another bill even though I 'quit' a month ago. Got through in only a few minutes though on 0800 952 2277. They're going to send me a box to return equipment, we'll sell how that goes. Been an interesting ~30 years, from 600kbs to 100Mbps.
|
|
|
|
|
01-04-2020, 13:05
|
#15
|
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,657
|
Re: Phone number for retentions
Quote:
Originally Posted by RichardCoulter
|
To be perfectly honest Richard the reviews of many companies on Trustpilot have dive-bombed in these last couple of weeks as there are a whole plethora of companies out there who have been facing the ire of angry customers.
Also remember as like this forum it is sometimes not representative of the views of the whole populace.
__________________
“The only lesson you can learn from history is that it repeats itself”
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 15:51.
|
Join CF
You are here: 
