01-10-2018, 08:00
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#46
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cf.addict
Join Date: May 2012
Location: Farnborough, Hampshire
Age: 42
Services: 500Mb Hyperoptic, Sky Signature with HD, UHD and Ultimate On Demand
Posts: 225
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Re: Caller ID
Quote:
Originally Posted by SnoopZ
Is it working yet?
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Nope, not sure what underlying issue I have and @VirginMedia on twitter have failed to reply on my follow up yesterday.
Outbound Caller ID don't work (never had since my install in July) and neither inbound ID either. Something on my phone line is wrong but gained voicemail which never worked before.
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01-10-2018, 08:09
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#47
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,384
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Re: Caller ID
Drop a message on VM forum it'll take a few days for a reply but I have seen posts where they fix issues like this.
__________________
PSN: Snoopzster
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01-10-2018, 08:17
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#48
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cf.addict
Join Date: May 2012
Location: Farnborough, Hampshire
Age: 42
Services: 500Mb Hyperoptic, Sky Signature with HD, UHD and Ultimate On Demand
Posts: 225
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Re: Caller ID
Quote:
Originally Posted by SnoopZ
Drop a message on VM forum it'll take a few days for a reply but I have seen posts where they fix issues like this.
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I'll give that a try, as calling 150 seems to be futile for really bizarre issues like this one.
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01-10-2018, 13:02
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#49
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cf.addict
Join Date: May 2012
Location: Farnborough, Hampshire
Age: 42
Services: 500Mb Hyperoptic, Sky Signature with HD, UHD and Ultimate On Demand
Posts: 225
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Re: Caller ID
Had a reply via Twitter they said call 150..... ugh
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01-10-2018, 15:15
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#50
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,384
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Re: Caller ID
Quote:
Originally Posted by StevenNT
Had a reply via Twitter they said call 150..... ugh
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Yer best put a good post together on their forum, probably take atleast a week to get a reply though.
Is it active on MyVM? if it is then can you try a different phone?
__________________
PSN: Snoopzster
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01-10-2018, 16:24
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#51
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cf.addict
Join Date: May 2012
Location: Farnborough, Hampshire
Age: 42
Services: 500Mb Hyperoptic, Sky Signature with HD, UHD and Ultimate On Demand
Posts: 225
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Re: Caller ID
Quote:
Originally Posted by SnoopZ
Yer best put a good post together on their forum, probably take atleast a week to get a reply though.
Is it active on MyVM? if it is then can you try a different phone?
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It's active on My VM. It used to work on BT before I left and also used to work when I was with VM previously before that with the same model phone so know it's not my physical phone at fault.
I did do the dance and call 150 when I got in, and did get though to 2nd tech line support who fixed my outgoing issue on the phone exchange but the incoming one still don't work and 2nd line support booked an engineer out for tomorrow oddly.
I did have a post on the community forum but will update that.
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03-10-2018, 16:14
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#52
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cf.addict
Join Date: May 2012
Location: Farnborough, Hampshire
Age: 42
Services: 500Mb Hyperoptic, Sky Signature with HD, UHD and Ultimate On Demand
Posts: 225
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Re: Caller ID
and now my issues are fixed, was more involved than I expected. tech had to get someone from "networks" to come out and do their stuff as it was a more complex underlying issue I had it seemed. But now it's working I'm happy.
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25-10-2018, 13:17
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#53
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10 yrs same company 😁
Join Date: Apr 2005
Location: Expanding Town with crap roads
Age: 64
Services: ? BB, basic phone. Share of Disney+
Posts: 7,665
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Re: Caller ID
Popped up on my phone without asking.
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25-10-2018, 13:36
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#54
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,384
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Re: Caller ID
I hope that everyone that is paying extra for it gets the cost removed from their monthly bills.
__________________
PSN: Snoopzster
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25-10-2018, 14:45
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#55
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Caller ID
That's already happened.
__________________
I work for Virgin Media but all views are my own.
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25-10-2018, 18:14
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#56
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,214
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Re: Caller ID
Quote:
Originally Posted by BenMcr
That's already happened.
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Which will be more than cancelled out by the current price rise. Even Dick Turpin wore a mask !
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25-10-2018, 18:16
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#57
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nashville
Join Date: Feb 2011
Location: Rutherglen. Glasgow
Services: Virgin Media
Posts: 5,184
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Re: Caller ID
No harm in asking for it free,
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25-10-2018, 18:39
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#58
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Caller ID
It's already free
__________________
I work for Virgin Media but all views are my own.
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01-11-2018, 21:47
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#59
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 793
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Re: Caller ID
Caller ID has recently been added to my phone line. I didn't ask for it to be added but I have recently re-contracted so that may be why. NOw that it has been added my phone rings in a strange way. It does a short ring as if the caller has hung up straight away and then it rings normally. slightly annoying.
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02-11-2018, 08:29
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#60
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Caller ID
That could be down to your handset.
Recent cordless phones may suppress the first ring to work out what to do with the call.
__________________
I work for Virgin Media but all views are my own.
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