SD Virgin Media UK to axe V Boxes from August - Page 6

spiderplant · 22-07-2018, 08:13

Quote:

Originally Posted by saabmania2

Does this effect the older V+ Box as I have one in my Bedroom but nobody has imformed me of this?

No, it's just the SD-only boxes that are being withdrawn.

saabmania2 · 22-07-2018, 08:16

Quote:

Originally Posted by spiderplant

No, it's just the SD-only boxes that are being withdrawn.

Thank you for confirming my friend

Media Boy UK · 22-07-2018, 17:21

If anyone is going to the web site to get an new box for their V Box can they ask for the other box to be replaced as well?

spiderplant · 22-07-2018, 22:16

Quote:

Originally Posted by Media Boy

If anyone is going to the web site to get an new box for their V Box can they ask for the other box to be replaced as well?

The website is just used to register that you want to swap. Someone then contacts you to book the swap.

I don't know if it happens in all cases, but when my parents ordered a replacement for their Samsung 2110, their V+ and SuperHub 2 also got replaced.

trueblood · 24-07-2018, 00:11

Have virgin bricked the V+HD. Since the UKTV channel removal and replacement my mum's box is saying waking up on most button press. The fault status has now disappeared. I phoned earlier this evening and spoke to offshore faults who said that they could send a TiVo, I said why not a V6, was told he couldn't do that. Is the fault fixable or have virgin just found a way to kill off the V+?.

Media Boy UK · 24-07-2018, 00:20

Quote:

Originally Posted by trueblood

Have virgin bricked the V+HD. Since the UKTV channel removal and replacement my mum's box is saying waking up on most button press. The fault status has now disappeared.

My Dad box doing this as well. Started on Sunday he told me.

spiderplant · 24-07-2018, 09:35

Quote:

Originally Posted by trueblood

Is the fault fixable

No, the box does need to be swapped.

Quote:

Originally Posted by trueblood

or have virgin just found a way to kill off the V+?.

As I said a few posts ago, the V+ isn't being withdrawn at the moment. When it is, letters will be sent to the affected customers, followed by messages regularly popping up on the screen saying how to order a swap.

BenMcr · 24-07-2018, 10:27

Quote:

Originally Posted by trueblood

I phoned earlier this evening and spoke to offshore faults who said that they could send a TiVo, I said why not a V6, was told he couldn't do that. Is the fault fixable or have virgin just found a way to kill off the V+?.

Most of the time I think you would be get a V6 - if the account qualifies i.e. has at least VIVID 50 Fibre and you've got an HDTV. There are some other checks around how far away the Hub and TV are, but that's to ensure you get the right type of install.

Media Boy UK · 25-07-2018, 15:13

Quote:

Originally Posted by Media Boy

My Dad box doing this as well. Started on Sunday he told me.

I seen it today - every time Paramount Network (Channel 188) is on my dads box reboots. But every other channels work.

I told him I will phone Virgin up next week if his V+ (Taping) is still not working by then.

It did the same thing about 18 months but started back up within 5 days.

RichardCoulter · 25-07-2018, 16:19

Someone has rung VM to upgrade their very old STB to a V6.

They have been told that, because they are a VM Business customer for BB & phone and a domestic customer for TV (VM stopped doing TV for businesses ages ago), that the V6 won't work!

Is this BS as I suspect?

BenMcr · 25-07-2018, 16:33

No, it's not.

You have to have Broadband on the same account as TV to qualify for a V6. Doesn't matter whether you have business broadband or not - TV is a residential service so residential eligibility rules apply.

If you just have TV (with our without a phoneline) on a residential account, you'd get a TiVo box.

RichardCoulter · 26-07-2018, 07:22

Thanks Ben.

Media Boy UK · 13-08-2018, 19:50

Quote:

Originally Posted by Media Boy

I seen it today - every time Paramount Network (Channel 188) is on my dads box reboots. But every other channels work.

I told him I will phone Virgin up next week if his V+ (Taping) is still not working by then.

It did the same thing about 18 months but started back up within 5 days.

V+ Box come back online on it own late last week. Just days before UKTV reappeared.

We see that Virgin has NO series links on any UKTV Channels.

Did Virgin move them all to new streams?

Mr K · 13-08-2018, 20:44

Quote:

Originally Posted by Media Boy

V+ Box come back online on it own late last week. Just days before UKTV reappeared.

Wesee that Virgin has NO series links on any UKTV Channels.

Did Virgin move them all to new streams?

I really would see somebody about that 'we' thing you keep saying MB

OLD BOY · 14-08-2018, 10:02

Quote:

Originally Posted by Media Boy

V+ Box come back online on it own late last week. Just days before UKTV reappeared.

We see that Virgin has NO series links on any UKTV Channels.

Did Virgin move them all to new streams?

I can get series link on my V6 on the UKTV channels. Tried it out at the weekend on the one promising programme they have on all of UKTV's channels - 10 Days in the Valley.