Bombed by Dabs email

Anastasis · 14-12-2004, 10:20

Is anyone getting bombed this morning by dabs automated email server?

I have had nearly 400 emails all the same sent to me each 36k in size which has caused me to get emails from NTL admin. The more I clear them the more I get them. I have emailed dabs (they don't have phones!) but still not resolution.

Anyone else?

Bifta · 14-12-2004, 10:27

01942 853000

daxx · 14-12-2004, 10:37

Just checked me Gmail which handles the dabs mail, no massive amounts last one showing received on 07/12/2004

Neil · 14-12-2004, 10:45

*Moved from Broadband Discussion forum to Email Discussion forum*

Caspar · 14-12-2004, 10:47

Quote:

Originally Posted by Anastasis

Is anyone getting bombed this morning by dabs automated email server?

I have had nearly 400 emails all the same sent to me each 36k in size which has caused me to get emails from NTL admin. The more I clear them the more I get them. I have emailed dabs (they don't have phones!) but still not resolution.

Anyone else?

Are they identical emails?, same timestamp? You maybe having issues with a corrupt email or something, try logging into the email's webmail and delete it from there....or at least temp turn off the option that allows you to keep emails on the server for X days... (in outlook)

Anastasis · 14-12-2004, 13:00

Quote:

Originally Posted by Caspar

Are they identical emails?, same timestamp? You maybe having issues with a corrupt email or something, try logging into the email's webmail and delete it from there....or at least temp turn off the option that allows you to keep emails on the server for X days... (in outlook)

Thanks Bifta for the phone number. I tried it and all you now get is an automated message saying that their customer service is now handled electronically blah blah and there is no option to leave a voicemail message. Grr!

They must have a phone number with a real person at the end. This iis very infuriating.

In answer to Caspar, they are identical emails but timestamped every minute, so I am getting 60 an hour. They have been hitting my inbox since about 3am this morning so that is around 600 at the time of writing. As I am now at work, I am monitoring them via NTLWorld's webmail and deleting them every 20 minutes or so. Other email from other people/companies is coming through in between as individual emails. The problem is just emails from Dabs so doesn't appear to be anything to do with something on NTL's server - or could it be?

Bifta · 14-12-2004, 13:16

Quote:

Originally Posted by Anastasis

Thanks Bifta for the phone number. I tried it and all you now get is an automated message saying that their customer service is now handled electronically blah blah and there is no option to leave a voicemail message. Grr!

They must have a phone number with a real person at the end. This iis very infuriating.

In answer to Caspar, they are identical emails but timestamped every minute, so I am getting 60 an hour. They have been hitting my inbox since about 3am this morning so that is around 600 at the time of writing. As I am now at work, I am monitoring them via NTLWorld's webmail and deleting them every 20 minutes or so. Other email from other people/companies is coming through in between as individual emails. The problem is just emails from Dabs so doesn't appear to be anything to do with something on NTL's server - or could it be?

Try this number, I've just tested it and it's answered by "support"

01942 853488

Failing that, try the people who look to be hosting their server

0161 950 5995

Anastasis · 14-12-2004, 13:24

Quote:

Originally Posted by Bifta

Try this number, I've just tested it and it's answered by "support"

01942 853488

Failing that, try the people who look to be hosting their server

0161 950 5995

Thanks again Bifta.

On the "support" number you have given I get a voicemail answering from someone called "Steven Fletcher"

The other number comes back unrecognised.

Any other ideas?

Bifta · 14-12-2004, 14:00

Quote:

Originally Posted by Anastasis

Thanks again Bifta.

On the "support" number you have given I get a voicemail answering from someone called "Steven Fletcher"

The other number comes back unrecognised.

Any other ideas?

Steven Fletcher is listed as the admin contact for the dabs.com domain so the chances are he'd be the person to talk to, might be best to leave him a voicemail mentioning that you'd like it resolved before you contact their service provider.

Registrant: Make this info private
dabs.com PLC (25154902O)
Direct House, Lancaster Way
Bolton, Greater Manchester BL5 3XD
UK
Phone: +44 (0)1942 853100
Fax: +44 (0)1942 857100

Domain Name: DABS.COM

Administrative Contact :
Fletcher, Steven
(IYWLCKHDSI)
sfletcher@dabs.com
Direct House, Lancaster Way
Westhoughton
Bolton, Greater Manchester BL5 3XD
UK
Phone: +44 (0)1942 853488
Fax: +44 (0)1942 857488

Technical Contact :
XTML Ltd. (MJ304-ORG)
jade@XTML.NET
Portland Tower, Portland Street
Manchester, Manchester
UK
Phone: +44(0)161 950 5995
Fax: +44(0)161 950 7995

Anastasis · 14-12-2004, 14:09

Quote:

Originally Posted by Bifta

Steven Fletcher is listed as the admin contact for the dabs.com domain so the chances are he'd be the person to talk to, might be best to leave him a voicemail mentioning that you'd like it resolved before you contact their service provider.

Registrant: Make this info private
dabs.com PLC (25154902O)
Direct House, Lancaster Way
Bolton, Greater Manchester BL5 3XD
UK
Phone: +44 (0)1942 853100
Fax: +44 (0)1942 857100

Domain Name: DABS.COM

Administrative Contact :
Fletcher, Steven
(IYWLCKHDSI)
sfletcher@dabs.com
Direct House, Lancaster Way
Westhoughton
Bolton, Greater Manchester BL5 3XD
UK
Phone: +44 (0)1942 853488
Fax: +44 (0)1942 857488

Technical Contact :
XTML Ltd. (MJ304-ORG)
jade@XTML.NET
Portland Tower, Portland Street
Manchester, Manchester
UK
Phone: +44(0)161 950 5995
Fax: +44(0)161 950 7995

Thanks again Bifta - what a mine of information you are

I have rung again and left a voicemail message - watch this space!

14-12-2004, 14:11

Quote:

Originally Posted by Anastasis

Thanks again Bifta.

On the "support" number you have given I get a voicemail answering from someone called "Steven Fletcher"

The other number comes back unrecognised.

Any other ideas?

Corporate customers are at least allowed to speak to real, albeit sales, people. You could try there in the hope they'll put you through to someone useful:

Tel: 0870 429 3009
Fax: 0870 429 7010

altis · 14-12-2004, 14:22

Put dabs into www.saynoto0870.com and you'll also get:

01942 853000
0800 558866

andygrif · 14-12-2004, 14:25

According to BT DQ the number is (0870) 4293000...you can always try the trick of changing the last couple of digits and see who's line you end up on!!

Bifta · 14-12-2004, 14:27

Quote:

Originally Posted by altis

Put dabs into www.saynoto0870.com and you'll also get:

01942 853000
0800 558866

Scroll up.

Anastasis · 15-12-2004, 02:55

Thanks everyone for your help.

This is still not fully resolved to my satisfaction. The emails have finally stopped arriving (after around 800) which happened about an hour or so after someone (via email) finally agreed to investigate. This was after they intially said (in an email) that it was my ISP's fault because of an automated reply service, even though the emails were coming from their server timed every minute.

The last I heard from was that the emails were from their "communication" department (great communication!) and it an hour or so after that they stopped.

Since then though (which is why I don't consider it resolved to my satisfaction), they haven't contacted me again and ignored my plea for them to phone me.

I'll let you know what else happens.