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					Originally Posted by  cupcakes aka dd
					 
				 
				I've logged into my account and qualify for a V6 £20. It says an engineer install. Can't I install myself. Do I have to call VM for this option or is it further into the upgrade page under review and upgrade 
			
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 I suspect there's some reason you can't have a self-install.   Give Customer Services a call and see what they say.