Tivo V6 : Virgin Media V6 - Powered by TiVo(new STB)

[Gavin-D]

On demand might not be working on newly installed V6 boxes estimated fix time 4pm today

[vincerooney]

Has anything happened in terms of pricing for the V6 yet? i.e is it still an horrendous installation price? Does it charge more per month than my old TiVO?

Is it worth scamming an email to a CEO?

[BenMcr]

As long as your have Mix TV and 100Mbps or higher, it's now a £20 one off fee to upgrade a TiVo box to a Virgin TV V6 box.

[DVD Cinema]

Originally Posted by Gavin-D

Has anyone else noticed the improvements with the on demand over the past few months? not that it could have got much worse mind

Could you name them please.

[Gavin-D]

Originally Posted by DVD Cinema

Could you name them please.

Well you only had to look at how many programmes were missing or the fact it wouldn't load at all (apps included) it has become a lot more stable in the past 4 to 6 weeks for me anyway

[vincerooney]

Originally Posted by BenMcr

As long as your have Mix TV and 100Mbps or higher, it's now a £20 one off fee to upgrade a TiVo box to a Virgin TV V6 box.

Ah interesting. Is there still too much demand or do they have enough stock?

I have the old XL package which i have no clue what it is now... I get everything basically.

So just a £20 fee and then everything else stays the same monthly in terms of price?

[BenMcr]

Whether your monthly cost stays the same is a slightly different thing.

Depending how old your bundle is, you may need to be moved to a current bundle to get the V6 box.

However this has is also true for people moving from a V box only bundles to those with either TiVo or V6.

[Gavin-D]

Newly installed V6 boxes continue to be hit with issues

1/2

Customers with a V6 box may see errors including C211 and N11 when box is updating, performing a network connection or attempting to activate following installation or box swap. A reboot of the V6 may resolve the issue.

Our engineer is working to fix the problem. Fix estimate 29 August 21:00

2/2

Customers May Find Newly Installed V6 Boxes have a On demand is not available Message.

Our engineer is working to fix the problem. Fix estimate 29 August 12:00

The 2nd issue has gone on for almost a week now

[jfman]

Phoned retentions and got a free V6 to replace my current TiVo. No change to monthly price.

[Tricky Trevor]

So if I wanted to replace our Tivo (downstairs) and VHD box (upstairs) I take it it would be a one off £40 then with no change to the monthly fee?

[Gavin-D]

Originally Posted by Tricky Trevor

So if I wanted to replace our Tivo (downstairs) and VHD box (upstairs) I take it it would be a one off £40 then with no change to the monthly fee?

I believe so yes you should have the upgrade option through my virgin media, my offers and upgrades

I fit shows an extra monthly charge phone retentions

[Mythica]

There would be a monthly TiVo charge to replace the VHD box wouldn't there?

[Tricky Trevor]

Very strange,Ive just been onto the box swap page and it says the system doesnt recognise my details https://keepup.virginmedia.com/box-swap-v6/index

[Gavin-D]

Originally Posted by Tricky Trevor

Very strange,Ive just been onto the box swap page and it says the system doesnt recognise my details https://keepup.virginmedia.com/box-swap-v6/index

You'll have to phone up either CS or retentions the choice is yours

[Tricky Trevor]

I'll ring CS or web chat. Retentions would be pointless as I'm still under contract

Thanks Gavin-D