Tivo V6 : Virgin Media V6 - Powered by TiVo(new STB)

[scollie]

Hello All.
Just ordered a V6 for my living room, lady i spoke to said i will have to pay an Extra £7-50 a month as BenMcr confirmed but when i asked her if ill get an email confirming date of install she wasn't sure, also i asked her to let engineer know i want to move original tivo to bedroom.hope this will happen & not be a problem. install is 1st March.

I had my V6 installed 2 weeks ago. I had a disconnected 500gb Tivo in the bedroom (I'd had it disconnected when multi-room streaming wasn't allowed for most channels) and I asked for it to be removed and my 1TB Tivo moved from the living room to the bedroom which I was told would be done.
However when the installer turned up it wasn't on his work order and he insisted that he was going to take my 1 TB Tivo away saying that he would be charged for it if he didn't take it back. He said he couldn't swap the 1TB and 500GB boxes and take the 500GB box.

I got onto customer services and they then talked to the installer and got him to swap the boxes and take the 500GB box back which he did but he only connected the 1TB box and didn't check that it was working as it wasn't on his work order and he didn't have time - he had already been here over an hour. There was a problem with the Tivo not connecting which resulted in another engineer having to come to fix it!

Hopefully you won't have similar experience.

[kirk1690]

Originally Posted by brava210

Well, I rang Virgin CS this morning and managed to bag a V6 with full house bundle
200 mb Broadband with Install on Tuesday for £38 per month

full house tv for 38 quid a month ,are you sure ? is it a six month offer ? what other charges were there ??

[brava210]

Originally Posted by kirk1690

full house tv for 38 quid a month ,are you sure ? is it a six month offer ? what other charges were there ??

Yes, it,s £38 for six months then rises to £52 but I think that is still a good price

[albertsteptoe]

Originally Posted by scollie

I had my V6 installed 2 weeks ago. I had a disconnected 500gb Tivo in the bedroom (I'd had it disconnected when multi-room streaming wasn't allowed for most channels) and I asked for it to be removed and my 1TB Tivo moved from the living room to the bedroom which I was told would be done.
However when the installer turned up it wasn't on his work order and he insisted that he was going to take my 1 TB Tivo away saying that he would be charged for it if he didn't take it back. He said he couldn't swap the 1TB and 500GB boxes and take the 500GB box.

I got onto customer services and they then talked to the installer and got him to swap the boxes and take the 500GB box back which he did but he only connected the 1TB box and didn't check that it was working as it wasn't on his work order and he didn't have time - he had already been here over an hour. There was a problem with the Tivo not connecting which resulted in another engineer having to come to fix it!

Hopefully you won't have similar experience.

Thanks for that scollie. ill call virgin on Tuesday to make sure its on his work order.

[Skie]

MyVM looks a little broken. Have 200/TV L and M phone
Upgrade for an extra £32.36 a month!
£101.33 a month for 12 months Line rental Included £114.94 One off cost

They also list caller display (and any other telephone options) as being £34.61 a month. 0_o

[Mr K]

Originally Posted by Skie

MyVM looks a little broken. Have 200/TV L and M phone
Upgrade for an extra £32.36 a month!
£101.33 a month for 12 months Line rental Included £114.94 One off cost

They also list caller display (and any other telephone options) as being £34.61 a month. 0_o

My VM has been 'ill' for some time now. It's been showing me a random selection of bills over the last 2 years, rather than the last 6 months! If nothing else it's interesting to find out how much prices have increased.

[Inactive Digital]

Originally Posted by Skie

MyVM looks a little broken. Have 200/TV L and M phone
Upgrade for an extra £32.36 a month!
£101.33 a month for 12 months Line rental Included £114.94 One off cost

They also list caller display (and any other telephone options) as being £34.61 a month. 0_o

I've found the prices it shows remove any discounts you have on your account. It certainly doesn't make upgrading an appealing prospect!

[Ultimate.Conj]

I've got my 2 V6s being installed next Tuesday. After hearing the positive feedback from you guys here, I'm looking forward to having them in place.

Big plus will be watching recordings either downstairs or in the bedroom.

Looking forward to seeing any news/developments with 4K content that might arrive this year.

[mparker42]

Just had 2 V6 boxes installed. About 20 minutes before the engineer turned up my wifi went off. He turned up and wanted to change my HUB 2 to a HUB 3 as apparently I needed this. he got on his phone and talked to his control who told him there was nothing about a modem change so the engineer plugged it back in. He then asks me if I'm having internet problems. I told him that it went down around 20 minutes before he turned up. He then tells me someone is working at the cabinet at the bottom of my street. He then jumps in his van to see them and 10 minutes later he returns, installs the V6 boxes and tells me that they should be finished soon and it should all come on. He leaves and I have no working internet or tv service. I'm not very impressed.


Also should he have provided me with new remote controls? He said we could use the old TiVo ones we has but I would have expected new remotes.

[BenMcr]

Yes, you should have gone new remotes for both V6 boxes, and the engineers know this.

[OLD BOY]

Originally Posted by mparker42

Just had 2 V6 boxes installed. About 20 minutes before the engineer turned up my wifi went off. He turned up and wanted to change my HUB 2 to a HUB 3 as apparently I needed this. he got on his phone and talked to his control who told him there was nothing about a modem change so the engineer plugged it back in. He then asks me if I'm having internet problems. I told him that it went down around 20 minutes before he turned up. He then tells me someone is working at the cabinet at the bottom of my street. He then jumps in his van to see them and 10 minutes later he returns, installs the V6 boxes and tells me that they should be finished soon and it should all come on. He leaves and I have no working internet or tv service. I'm not very impressed.


Also should he have provided me with new remote controls? He said we could use the old TiVo ones we has but I would have expected new remotes.

Are you connected now, MP? If not, get straight on to Customer Services and explain what's happened.

[Amazed]

I have got a V6 install booked for February 21st, should I check the order with VM regarding removal of one TiVo box (currently have 2, a 500gb and 1tb)? Currently 1tb in lounge, so I was going to swap it with the 500gb in bedroom so that they install and remove from the lounge.

Any thoughts?

[spiderplant]

Originally Posted by Amazed

I have got a V6 install booked for February 21st, should I check the order with VM regarding removal of one TiVo box (currently have 2, a 500gb and 1tb)? Currently 1tb in lounge, so I was going to swap it with the 500gb in bedroom so that they install and remove from the lounge.

Any thoughts?

There's no problem with swapping them over, but the installer will take away whichever one the work order tells him to. If you aren't certain which one that is, ring up and check.

[Amazed]

Originally Posted by spiderplant

There's no problem with swapping them over, but the installer will take away whichever one the work order tells him to. If you aren't certain which one that is, ring up and check.

Ta! Will do

[Ed92uk]

Hi did try that thank you didn't seem to make any notice. I have got used to it now but obviously I would like to sort the prOblem at some point