General Coming Soon to Virgin Media TV (2016) Vol 2 - Page 236

telegramsam · 22-12-2016, 16:27

Quote:

Originally Posted by theone2k10

Hit the nail on the head there mate loads complain about BT but i have found their customer service superb and very helpful.
I think it's a case of luck of the draw really for example when i rejoined SKY i had a sky store issue the person i spoke to was superb and did everything possible to get the issue resolved quickly for me, turned out my account hadn't been updated we both chuckled at it.
Then when i decided SKY Cinema really wasn't worth it for i rang up to downgrade and got fed lies such as "you'll lose your offers" to which i politely pointed out that the movies were actually added at a later date so my offers would actually stand, he grumbled but still went to double check, they tried some scare tactics but realised i was't biting when i simply responded "if my offers are going can you remove sky sports, box sets too please" it suddenly changed to "oh you are correct your offers do still stand if you remove sky cinema" i quietly smiled to myself.
I have had very bad experience with VM but i always found their retentions team to be polite and helpful, pity their ceo and billing teams couldn't give two tosses though.

Agree with you. Saw the BBC program last night which had a feature on Sky Q and the `numerous` complaints they`d been told about but I felt it was very one sided and just an excuse to bash Sky tv. I`m sure there`s far more satisfied Sky Q customers than not.

OLD BOY · 22-12-2016, 16:47

Quote:

Originally Posted by 1andrew1

Three myths on this thread that need nailing:
1. Because one person has had great/terrible service, this is not necessarily representative of the company as a whole. Theone2k10 - despite his terrible experience - has been gracious enough to acknowledge this.
2. If you've had a bad experience with a company, learning that 95% of people have had a great experience doesn't make it any better for you. Some people may be tempted to ask Why am I unlucky?
3. Just because the independent survey results don't match people's own experiences doesn't mean that the survey has skewed questions. These are professionally-devised surveys with good sample sizes.

I cannot disagree with any of this. Spot on, Andrew!

---------- Post added at 16:42 ---------- Previous post was at 16:39 ----------

Quote:

Originally Posted by theone2k10

BIB Really? that's not the experience i've had even after a court order telling them to stop issuing ghost bills to me (bills i do not owe) they still continued to bombard me with threatening letters and calls, they even got a debt collection agency invoved completely messing up my credit file.
I hope i was just unlucky but i doubt i'm the only one VM have treated like this.
On the otherhand along with SKY VM do indeed have a high satisfaction rate in various surveys and ofcom reports.

I know you have had a bad experience, theone, but I think you were just unlucky. Most of us are very satisfied with Virgin Media on the whole. If it was a bad as some try to make out, they'd have no customers left!

---------- Post added at 16:47 ---------- Previous post was at 16:42 ----------

Quote:

Originally Posted by theone2k10

Hit the nail on the head there mate loads complain about BT but i have found their customer service superb and very helpful.
I think it's a case of luck of the draw really for example when i rejoined SKY i had a sky store issue the person i spoke to was superb and did everything possible to get the issue resolved quickly for me, turned out my account hadn't been updated we both chuckled at it.
Then when i decided SKY Cinema really wasn't worth it for i rang up to downgrade and got fed lies such as "you'll lose your offers" to which i politely pointed out that the movies were actually added at a later date so my offers would actually stand, he grumbled but still went to double check, they tried some scare tactics but realised i was't biting when i simply responded "if my offers are going can you remove sky sports, box sets too please" it suddenly changed to "oh you are correct your offers do still stand if you remove sky cinema" i quietly smiled to myself.
I have had very bad experience with VM but i always found their retentions team to be polite and helpful, pity their ceo and billing teams couldn't give two tosses though.

There have been quite a few reports of Sky cutting up rough when their customers wish to downgrade or leave. It seems to me that the service is quite good if you stick with them on the same package or if you upgrade, and I'm not surprised that satisfaction surveys are good in respect of those people.

RichardCoulter · 22-12-2016, 16:52

Well, it's been said before that VM are the only company to be actually losing TV customers.

**Hugh** · 22-12-2016, 17:21

Mainly by you....

spiderplant · 22-12-2016, 17:50

Quote:

Originally Posted by Hugh

Mainly by you....

Well it's certainly not said by VM (gained 11,000 TV customers) or TalkTalk (lost 56,000)

http://www.libertyglobal.com/pdf/fix...2016-FINAL.pdf
https://www.talktalkgroup.com/dam/jc...NS%20FINAL.pdf

denphone · 22-12-2016, 18:07

Oh dear someone needs to get their facts right it seems.

theone2k10 · 22-12-2016, 18:13

Quote:

Originally Posted by RichardCoulter

Well, it's been said before that VM are the only company to be actually losing TV customers.

BT, SKY and VM have actually seen a growth in tv customers. Talktalk are losing customers at quite a fast rate.

RichardCoulter · 22-12-2016, 20:06

Quote:

Originally Posted by Hugh

Mainly by you....

Your figures were found to be incorrect in the thread about this IIRC.

Horizon · 22-12-2016, 23:33

Quote:

Originally Posted by Hugh

Mainly by you....

Quote:

Originally Posted by spiderplant

Well it's certainly not said by VM (gained 11,000 TV customers) or TalkTalk (lost 56,000)

http://www.libertyglobal.com/pdf/fix...2016-FINAL.pdf
https://www.talktalkgroup.com/dam/jc...NS%20FINAL.pdf

Very selective reading of their numbers......

Try comparing whole years, not one quarter to another.

Their tv numbers have been stagnant for several years:

Sept 30 2016 3,723,500
June 30 2016 3,712,600

Dec 30 2015 3,727,000
Dec 30 2014 3,760,300
Dec 30 2013 3,749,600

When their 2016 full year figures are released next year, we will see whether they have actually gained any tv subscribers or not. Thus far, they haven't.

23-12-2016, 00:02

Quote:

Originally Posted by theone2k10

Talktalk are losing customers at quite a fast rate.

Which probably explains why their sales team are harassing people to sign up at the supermarket entrance. Apparently they can offer the same service I get from VM for much less money. Interesting as I didn't tell them how much I was paying VM and there's simply no way that Talk Talk can match the broadband speed or number of channels available from VM. Nice try though...

theone2k10 · 23-12-2016, 00:34

Quote:

Originally Posted by jj20x

Which probably explains why their sales team are harassing people to sign up at the supermarket entrance. Apparently they can offer the same service I get from VM for much less money. Interesting as I didn't tell them how much I was paying VM and there's simply no way that Talk Talk can match the broadband speed or number of channels available from VM. Nice try though...

I get it in town too they can offer every channel BT and Sky have apparantly lol, funny as talktalk don't have Hd or Amc.
I tend to play along for a bit until i reveal i'm only paying £25pm for skys top tv pack, was £33.50 with sky cinema which i've removed.
They soon walk away sheepishly lol.

DaMac · 23-12-2016, 07:51

Quote:

Originally Posted by spiderplant

Well it's certainly not said by VM (gained 11,000 TV customers) or TalkTalk (lost 56,000)

http://www.libertyglobal.com/pdf/fix...2016-FINAL.pdf
https://www.talktalkgroup.com/dam/jc...NS%20FINAL.pdf

Those figures are horribly skewed, the pressure and offers to take a basic TV service if you just require broadband should be investigated, if you where to present the figures for people who actively seek and buy a TV subscription from VM it would be very different, VM class me as a TV customer, I don't the TiVo is in a box in the wardrobe.
What it is doing in there is narnia your business.

Doogie Howser · 23-12-2016, 09:23

Quote:

Originally Posted by DaMac

Those figures are horribly skewed, the pressure and offers to take a basic TV service if you just require broadband should be investigated, if you where to present the figures for people who actively seek and buy a TV subscription from VM it would be very different, VM class me as a TV customer, I don't the TiVo is in a box in the wardrobe.
What it is doing in there is narnia your business.

Ha! You swine. Terrible but fantastic joke.

Logged in just to say this.

vincerooney · 23-12-2016, 15:36

Got drunk last night and sent virgin medias Ceo a letter declaring my love for them but yet frustration they won't fix the 3 year utilisation issues in my area. At one point I wrote "I beg you"

Deary me. I used to drink text women now I drunk email ceos about my broadband sat in my mums boxroom

What has happened to me

OLD BOY · 23-12-2016, 16:57

Quote:

Originally Posted by vincerooney

Got drunk last night and sent virgin medias Ceo a letter declaring my love for them but yet frustration they won't fix the 3 year utilisation issues in my area. At one point I wrote "I beg you"

Deary me. I used to drink text women now I drunk email ceos about my broadband sat in my mums boxroom

What has happened to me

It's what will happen to your email I want to know! Do tell us what they say!

Virgin on the ridiculous!!!