Tivo V6 Virgin Media V6 - Powered by TiVo(new STB) - Page 131

Ultimate.Conj · 06-12-2016, 15:25

Quote:

Originally Posted by markliffen@googl

---------- Post added at 14:23 ---------- Previous post was at 14:21 ----------

I'm thinking the same m8 but I've called loads of times and been told it's 2x boxes by all. So not sure what else I can do ?

---------- Post added at 14:24 ---------- Previous post was at 14:23 ----------

Let me know what's said please

Will do, knowing my luck it will just be for 1 lol

Martin_D · 06-12-2016, 15:25

Now paying £99.90 for my two V6's got them to drop the activation Fee

06 Dec Price Match Credit -£15.00

Mythica · 06-12-2016, 15:31

Just rang retentions to upgrade from old style VIP £144pm with TiVo and V+ to the new VIP £120pm with two TiVo's but changing them TiVo's to two V6's. Without asking she said the monthly cost would be £101.11 (was expecting £120, wonder why this is?) £14.99 installation charge and no charge for the boxes.

markliffen@googl · 06-12-2016, 15:43

Quote:

Originally Posted by Ultimate.Conj

Will do, knowing my luck it will just be for 1 lol

Yep they had made a mistake thought it was wrong rang retentions I now have 2 boxes at a charge of 114.99 which is correct 49.99 for each box and one charge of 14.99 sorry to be the bearer of bad news but at least im now getting what I asked for

Ultimate.Conj · 06-12-2016, 15:45

I asked to confirm my order and this was the reply -

"Yes I can see that 2 V6 box is added with monthly charge of £122.28 with pro-rate charge of £6.34 and £14.99 activation fee and £49.95 V6 activation fee

With installation date 7/2/17 8am to 1pm"

vincerooney · 06-12-2016, 15:47

Quote:

Originally Posted by Rob King

i rang Virgin this morning to get a V6 bos they said i can get one in Jan 2017 but would have to pay £64 they told me retentions would offer the same price so they been instructed so no need to ring them they said

this is what im getting. its bizarre how lucky some people are gettting with good advisors and how bad im getting!

markliffen@googl · 06-12-2016, 15:49

Quote:

Originally Posted by Ultimate.Conj

I asked to confirm my order and this was the reply -

"Yes I can see that 2 V6 box is added with monthly charge of £122.28 with pro-rate charge of £6.34 and £14.99 activation fee and £49.95 V6 activation fee

With installation date 7/2/17 8am to 1pm"

Sorry but that's stii not right m8. It's should be 99.98 activation for 2 boxes plus 1 fee of 14.99 the guy I spoke to checked and doubled checked the original order was wrong and only had 1 box even though it said 2 it hadn't been processes correctly . Mine is now correct

Ultimate.Conj · 06-12-2016, 15:53

Quote:

Originally Posted by markliffen@googl

Sorry but that's stii not right m8. It's should be 99.98 activation for 2 boxes plus 1 fee of 14.99 the guy I spoke to checked and doubled checked the original order was wrong and only had 1 box even though it said 2 it hadn't been processes correctly . Mine is now correct

I'm not sure what to do now lol

They did confirm it was 2 V6 boxes though. Maybe I'll try them again nearer the time just to make sure.

peterbu · 06-12-2016, 15:56

Just ordered two V6's myself, really nice guy on the phone, I was the first person he has spoken to about these and initially applied the wrong codes. We run 4 x Tivo boxes, 1 x 1TB and 3 x 500GB, they are installing 2 x V6's for us for £64.94 with no monthly bill uplift. Also they are sending our a new SH3 free of charge (currently using as SH2)

Was originally given an install date of Feb 2nd but managed to get them to do it on Jan 4th..

One issue I have is that I was being asked in the main V6 would be near to the hub, my 1TB Tivo which is being replaced by the V6 is connected to the SH2 in another room by Cat5 cable. Does anyone know if the cable they use the connect the V6 to Router is it a standard Cat5 cable as i really dont want to move my router.

On another point, I use a IR repeater to change the channel when upstairs, does anyone know if you can still use these with a V6?

mot12 · 06-12-2016, 16:03

I'm waiting to see what the order details say online tomorrow. I also bet self install will be available next month. They just want the extra cash right now of course. They know most people could easily do self install.

markliffen@googl · 06-12-2016, 16:17

Quote:

Originally Posted by Ultimate.Conj

I'm not sure what to do now lol

They did confirm it was 2 V6 boxes though. Maybe I'll try them again nearer the time just to make sure.

It's all a complete mess the guy I spoke to checked with his m8 who had done a few of these v6 now and could see that only 1 was on there . The price I have now tallies with what others have said it should be so even though I'm paying more I'm now getting what I wanted

BenMcr · 06-12-2016, 16:18

Quote:

Originally Posted by mot12

They just want the extra cash right now of course. They know most people could easily do self install.

V6 costs exactly the same now with an engineer install as it will do with Quickstart when that becomes available.

What will happen though is when Quickstart is available and not chosen, then a manned install will become £40.

mot12 · 06-12-2016, 16:23

Quote:

Originally Posted by BenMcr

V6 costs exactly the same now with an engineer install as it will do with Quickstart when that becomes available.

What will happen though is when Quickstart is available and not chosen, then a manned install will become £40.

Wondering about activation fee's.

Why are there activation fee's. ? Why do they cost, what do they entail. ? Why does virgin need to charge them.

For new customers I can understand. But anyone else, obviously they are all ready "activated".

Ddonald2016 · 06-12-2016, 16:23

Quote:

Originally Posted by markliffen@googl

Yep they had made a mistake thought it was wrong rang retentions I now have 2 boxes at a charge of 114.99 which is correct 49.99 for each box and one charge of 14.99 sorry to be the bearer of bad news but at least im now getting what I asked for

They need to stop making mistakes like this as it causes confusion

Ultimate.Conj · 06-12-2016, 16:25

Quote:

Originally Posted by markliffen@googl

It's all a complete mess the guy I spoke to checked with his m8 who had done a few of these v6 now and could see that only 1 was on there . The price I have now tallies with what others have said it should be so even though I'm paying more I'm now getting what I wanted

I'll check again with them, just to be sure. I know it should be higher, but don't want to risk them putting the price up in case what they have told me in right and I'm getting two V6s installed for £64.94 lol