Tivo V6 Virgin Media V6 - Powered by TiVo(new STB) - Page 129

Ultimate.Conj · 06-12-2016, 13:25

Quote:

Originally Posted by markliffen@googl

Yes registered interest but never got a call. I'm on 200 meg broadband and top tv package . Did you get a email to confirm your order I haven't yet ?

No, haven't received an email yet.

I also registered my interest, but I also never got a call. I'm on the VIP Package.
He definitely confirmed the price was for two V6 boxes

Ddonald2016 · 06-12-2016, 13:28

Quote:

Originally Posted by mparker42

Just ordered 2 V6 and was charged £115 with an installation date of end 31/01/17

That is the correct price

---------- Post added at 12:28 ---------- Previous post was at 12:27 ----------

Quote:

Originally Posted by Ultimate.Conj

No, haven't received an email yet.

I also registered my interest, but I also never got a call. I'm on the VIP Package.
He definitely confirmed the price was for two V6 boxes

I'd just phone up to be honest I got install 9/1/17

markliffen@googl · 06-12-2016, 13:28

Quote:

Originally Posted by Ultimate.Conj

No, haven't received an email yet.

I also registered my interest, but I also never got a call. I'm on the VIP Package.
He definitely confirmed the price was for two V6 boxes

Same here and I've checked with 2 separate call agents and with retentions. Definitely 2 boxes. Guy who did my order said it was his 1st v6 order and took a while original said there would be 100 odd pound installation charge but insaid that was wrong and he went of to check and came back and said ahh yes there was codes that needed to be applied. Guess I got lucky like you

OLD BOY · 06-12-2016, 13:34

Quote:

Originally Posted by BenMcr

£115 would seem to be the correct price for two V6 boxes on the top package as it's 2 x £49.95 + £14.99

Isn't there also a £40 charge for the installation by a technician? I was charged this but then had a £50 loyalty bonus deducted from the charges, so didn't quibble.

So I have to pay £99.95 for the two V6s, £44.95 for the activation and £40.00 for the technician visit, less £50.00 loyalty, which makes the total bill £139.09.

The earliest date I could get was 11 January and the slots are going like hotcakes, so if anyone is still thinking of getting a V6, I wouldn't be thinking about it for too long!

Also, please be patient with the CS staff. The information hadn't been uploaded onto their systems even by lunch time, but they are doing their best. Prepare for having to wait at certain points while they get the information they need to assist you.

BenMcr · 06-12-2016, 13:41

Quote:

Originally Posted by OLD BOY

Isn't there also a £40 charge for the installation by a technician? I was charged this but then had a £50 loyalty bonus deducted from the charges, so didn't quibble.

Nope, as Quickstart isn't available.

£40 is only charged in addition to the £14.99 service activation fee when Quickstart is available but a customer chooses a manned install.

UnStable · 06-12-2016, 13:44

Not sure if already posted but online orders will be available from tomorrow.

Ddonald2016 · 06-12-2016, 14:09

Quote:

Originally Posted by OLD BOY

Isn't there also a £40 charge for the installation by a technician? I was charged this but then had a £50 loyalty bonus deducted from the charges, so didn't quibble.

So I have to pay £99.95 for the two V6s, £44.95 for the activation and £40.00 for the technician visit, less £50.00 loyalty, which makes the total bill £139.09.

The earliest date I could get was 11 January and the slots are going like hotcakes, so if anyone is still thinking of getting a V6, I wouldn't be thinking about it for too long!

Also, please be patient with the CS staff. The information hadn't been uploaded onto their systems even by lunch time, but they are doing their best. Prepare for having to wait at certain points while they get the information they need to assist you.

That isnt right the price for two TiVo V6, activation is £14.95 for first box and no activation fee for 2nd box and no install charge

BenMcr · 06-12-2016, 14:11

Just to be clear, the £14.99 is an order activation, so will always cover all kit changes or additions that apply in each order.

markliffen@googl · 06-12-2016, 14:11

Quote:

Originally Posted by Ultimate.Conj

No, haven't received an email yet.

I also registered my interest, but I also never got a call. I'm on the VIP Package.
He definitely confirmed the price was for two V6 boxes

Just got my email confirmation defo 2 v6 boxes on there

vincerooney · 06-12-2016, 14:18

Madness here chaps

I'm on biggest package currently. Got told I'd pay 99 quid installation fee as I'm not on maximum broadband of 200? It's not in my area yet!

Called them up and got told 14 quid activation and 49 quid installation fee. Fair enough

But my package would go up by 8 quid a month? Eh? Any reason?

Ultimate.Conj · 06-12-2016, 14:23

Quote:

Originally Posted by markliffen@googl

Just got my email confirmation defo 2 v6 boxes on there

Nice one mate. My confirmation email hasn't arrive yet, but I'll keep a look out.

---------- Post added at 13:23 ---------- Previous post was at 13:22 ----------

Quote:

Originally Posted by vincerooney

Madness here chaps

I'm on biggest package currently. Got told I'd pay 99 quid installation fee as I'm not on maximum broadband of 200? It's not in my area yet!

Called them up and got told 14 quid activation and 49 quid installation fee. Fair enough

But my package would go up by 8 quid a month? Eh? Any reason?

Mine went up because I swapped 2 x VHD boxes for 2 x V6 on my package. The cost of the Tivo's obviously more than the VHDs, but don't know why yours would have gone up if you have kept the same number of boxes on your package.

OLD BOY · 06-12-2016, 14:28

Quote:

Originally Posted by BenMcr

Nope, as Quickstart isn't available.

£40 is only charged in addition to the £14.99 service activation fee when Quickstart is available but a customer chooses a manned install.

So if I see an installation fee added to my bill, I will query it then. I'm sure that all of this will work itself out once they upload their system with all the appropriate information.

vincerooney · 06-12-2016, 14:29

Quote:

Originally Posted by Ultimate.Conj

Nice one mate. My confirmation email hasn't arrive yet, but I'll keep a look out.

---------- Post added at 13:23 ---------- Previous post was at 13:22 ----------

Mine went up because I swapped 2 x VHD boxes for 2 x V6 on my package. The cost of the Tivo's obviously more than the VHDs, but don't know why yours would have gone up if you have kept the same number of boxes on your package.

I have. All I want to do is swap my TiVo for a v6! Keeping the two rubbish boxes for my mum and sister. She said the fatal word of "rebuilding your package" though

denphone · 06-12-2016, 14:34

Quote:

Originally Posted by Ultimate.Conj

I was also confirmed that price for 2 V6s.
Did you register your interest? Are you on higher package? Maybe these could be the factors?

We registered a interest yonks ago but so far we have heard nowt.

KathG · 06-12-2016, 14:35

I have not received a confirmation email yet and it was 10.30 this morning when I placed the order, but online at My Virgin Media account I clicked my orders and it is confirmed there.

Re the price, my package also went up £5.00, but I think that is because we had a no charge on our V+ box which is now going.
Cheers
Kath