Tivo V6 : Virgin Media V6 - Powered by TiVo(new STB)

[KathG]

Umm put on hold several times. Come back that my monthly fee was going to £113 instead of £94. I said that cannot be correct...I'm on Full House. I Asked if I needed the Hub3. Anyway now I'm waiting for a call back as his system kept throwing errors up.
We did agree that the charges £49.99 plus £14.99 activation fee

Edited

OK got call back, had to remind him about the Hub 3, but it now booked for a noon slot on the 4th January. Now I just need a new Ultra 4K TV ��

Cheers
Kath

[RB2004]

Originally Posted by Martin_D

You can have VIVID 300 or HomeWorks + up to 300Mbps as am on VIVID 300

That's all I want Is Vivid 300

don't want the homeworks stuff.

But Vivid 300 is not advertised on its own on the website?

[Ultimate.Conj]

on Virgin Media online chat now

I would love arrange a V6 box for you however the new V6 box is still in the process of been launched so to pre register you can visit this link keepup.virginmedia.com/befirst

[offmore]

does you need the hub have to moved for having a v6 box as mine is on a different point of entery and I do have a good wifi signal in next room
I did ask if I could have 2 they said yes but the second one would be £99 and installation £ 40

[Martin_D]

Originally Posted by RichardCoulter

How did they arrive at that price Martin?

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[Ddonald2016]

Originally Posted by Ultimate.Conj

on Virgin Media online chat now

I would love arrange a V6 box for you however the new V6 box is still in the process of been launched so to pre register you can visit this link keepup.virginmedia.com/befirst

No phone customer relations

---------- Post added at 10:44 ---------- Previous post was at 10:40 ----------

Originally Posted by Martin_D

Mate it looks like they are charging you £99 for install and crediting Installed, what boxes you getting

---------- Post added at 10:46 ---------- Previous post was at 10:44 ----------

Originally Posted by offmore

does you need the hub have to moved for having a v6 box as mine is on a different point of entery and I do have a good wifi signal in next room
I did ask if I could have 2 they said yes but the second one would be £99 and installation £ 40

Hi they are mixed up, ask to speak a manager, it took 4 phone calls

---------- Post added at 10:50 ---------- Previous post was at 10:46 ----------

Virgin are referring to old TiVo, this is a promotional price.

[Martin_D]

Originally Posted by Ddonald2016

Mate it looks like they are charging you £99 for install and crediting Installed, what boxes you getting

2 x V6's

[Ddonald2016]

Originally Posted by Martin_D

2 x V6's

Well because of the 6.50 billing correction it seems totally correct, but are you keeping old v box. It says you package up by £2

[markliffen@googl]

Well mine are ordered 2x v6 at a cost of £64.99 No install charge only thing is got a install date of 2nd Feb but says that will be brought fwd

[Ddonald2016]

Originally Posted by markliffen@googl

Well mine are ordered 2x v6 at a cost of £64.99 No install charge only thing is got a install date of 2nd Feb but says that will be brought fwd

Double check that, that's the price for 1

[markliffen@googl]

Just checked that's 2 v6 with one having a code so that's it's free

[jonandmarkuk]

So what was the purpose of registering interest if you then have to ring up and order it anyway?
When other people have been offered the new v6 boxes for free I'm not about to rush and ring Virgin to give them money for something I 'may' get for free.

[Ultimate.Conj]

Yep same here, 2 V6 boxes for £64.94
Installation date not until Feb though :-( booo lol

---------- Post added at 11:30 ---------- Previous post was at 11:27 ----------

Originally Posted by jonandmarkuk

So what was the purpose of registering interest if you then have to ring up and order it anyway?
When other people have been offered the new v6 boxes for free I'm not about to rush and ring Virgin to give them money for something I 'may' get for free.

I think having two V6s installed for £65, I must have got something free as they should be £50 each plus £15 installation. Always worth talking to them

Sounds like they are now charging people for the upgrade AND cancelling any loyalty discounts at the same time. I strongly suggest people check their forthcoming bills extremely closely if they want to be a part of this shambles. I would have suggested making a note of the person you speak to and made detailed notes/record the conversation but with VM it doesn't seem to matter as they seem happy to tell you anything and then charge differently down the line. I know from personal experience that they can agree an offer with you and then "change their mind" (their words, not mine) and charge whatever they like without letting you know and there is no comeback. Registering a complaint and asking it to be escalated for someone to call you back, just gets ignored, in my experience.

Seems like they are giving the tablets away for free to new customers, maybe they have realized there is no market for a 14" tablet (with VM restricted old version of android) when you can get much bigger tv's with android built in for the apps (for much less cost) - does TubbyTablet even have the means to remotely change volume/channel?

[markliffen@googl]

Originally Posted by Ultimate.Conj

Yep same here, 2 V6 boxes for £64.94
Installation date not until Feb though :-( booo lol

---------- Post added at 11:30 ---------- Previous post was at 11:27 ----------



I think having two V6s installed for £65, I must have got something free as they should be £50 each plus £15 installation. Always worth talking to them

Thank God for that I've just spoken to 2x different people to check there was 2x v6 on order for 64.99 glad someone else is getting the same was beginning to think something was up with the order