TiVo : Last day to get out of your contract due to the price rise.

[pip08456]

Originally Posted by Hugh

That should make the share price soar...

[RichardCoulter]

Originally Posted by Hugh

That should make the share price soar...

That's just the same attitude as VM currently have, each individual customer means nothing.

Do it to enough and you end up in the position that they are in ie the only pay TV provider to be losing customers.

[Mr K]

Originally Posted by OLD BOY

Don't get me wrong, Sky offer a good service. I just think that Virgin's is better in many ways - the slow Tivo is a temporary problem, about to be solved.

On broadband maybe , but on TV no way. Tivo is becoming unfit for purpose. Apart from the lousy speed, which isn't a temporary problem its always been an issue, I've tried to stream a couple of programmes via iPlayer lately, both have fallen over half way through (BBC's fault no doubt).

Skys box is quicker and they have a greater range of channels. No doubt VMs solution will be for customers to pay more for a new updated box; they should fix the current one as per contract.

Originally Posted by RichardCoulter

That's just the same attitude as VM currently have, each individual customer means nothing.

Do it to enough and you end up in the position that they are in ie the only pay TV provider to be losing customers.

As I said before, Richard, it has to make economic sense.


If you are on Triple XL, you are not a major revenue stream (no films or sport); the fact you keep stating that you have other properties doesn't make any difference unless those accounts are linked - as far as the Customer Services Rep is concerned, without proof you could just be a fantasist trying to get a better discount.

[RichardCoulter]

Originally Posted by Hugh

As I said before, Richard, it has to make economic sense.

If you are on Triple XL, you are not a major revenue stream (no films or sport); the fact you keep stating that you have other properties doesn't make any difference unless those accounts are linked - as far as the Customer Services Rep is concerned, without proof you could just be a fantasist trying to get a better discount.

VM make very little, if anything, from the Sky premiums. They once said that they were only there for customer convenience and to improve channel parity.

In fact, I doubt that they make very much from the TV side at all, but it encourages take up of the more profitable services of broadband and telephone.

I remember a local shop that decided to stop selling cigarettes as very little profit was made on them.

She soon changed her policy after realising that, whilst many customers may only come in for cigarettes, when they went into her shop they also remembered that they were running short of bread, fancied a bit of chocolate on display etc.

It also helps with their shocking TV churn rate, one member on here posted that, after calling to cancel TV only, he got 50p knocked off his bill for keeping his TiVo (albeit on the Freeview package). I'm assuming that this was for churn purposes to appease shareholders etc.

None of the other accounts are linked to my personal account, so I do accept that the agent would not have known this (I didn't mention it either).

Originally Posted by RichardCoulter

VM make very little, if anything, from the Sky premiums. They once said that they were only there for customer convenience and to improve channel parity.

In fact, I doubt that they make very much from the TV side at all, but it encourages take up of the more profitable services of broadband and telephone.

I remember a local shop that decided to stop selling cigarettes as very little profit was made on them.

She soon changed her policy after realising that, whilst many customers may only come in for cigarettes, when they went into her shop they also remembered that they were running short of bread, fancied a bit of chocolate on display etc.

It also helps with their shocking TV churn rate, one member on here posted that, after calling to cancel TV only, he got 50p knocked off his bill for keeping his TiVo (albeit on the Freeview package). I'm assuming that this was for churn purposes to appease shareholders etc.

None of the other accounts are linked to my personal account, so I do accept that the agent would not have known this (I didn't mention it either).

http://www.libertyglobal.com/pdf/pre...2016-FINAL.pdf

Operatingand financial highlights*:

• Organic customer1 additionsof 45,000 in Q3 and 117,000 YTD driven by summer promotions highlighting our superior speeds and additions from newbuild activity

Record U.K. organic customer additions of 49,000 in Q3and 135,000 YTD supported by a reduction in U.K. churn2 from14.1% in Q3 2015 to 13.8% in Q3 2016

• Q3 organic RGU3 additionsimproved YoY and sequentially to 80,000; YTD at 223,000, up 140% YoY

U.K. RGU additions of 92,000 in Q3 was comprised of60,000 broadband internet4, 21,000 fixed-line telephony5 additionsand a return to growth in TV with 11,000 video additions

Gained over 75% market share of broadband additions inour cable footprint in the U.K.

Quarterly RGUgrowth in the U.K. represents our best Q3 additions since 2009

Things appear to be turning around..

[denphone]

l wonder if our resident Richard is having second thoughts now.

Originally Posted by Hugh

http://www.libertyglobal.com/pdf/pre...2016-FINAL.pdf

Things appear to be turning around..

Yes, its funny how people make assumptions based on a few posts on websites, while in the mean time VM/LG go about their business as they see fit.

Richard might want to go on the other websites he copies and pastes stuff to and edit some of his posts

Decent results but the surprise for me was the substantial increase in FTTH build.

[RichardCoulter]

Originally Posted by denphone

l wonder if our resident Richard is having second thoughts now.

It depends on what VM come up with as to whether I stay or not.

[RichardCoulter]

Originally Posted by Mr Banana

Decent results but the surprise for me was the substantial increase in FTTH build.

Its been noted by others that:

- "They have less TV customers than they had this time last year".

- "The main impact will be seen in the Q4 results. There's a line in their release saying they expect both higher churn and higher revenue per customer in Q4 as a result of the price rise".

- "If the figures you're referring to include Irish customers too, taking into account both UK and Irish TV customers, there was a net loss of 200 TV customers in Q3".

I wonder if the second point is an indicator that VM are prepared to lose customers who won't pay the price rise in favour of an increased ARPU?

What others?

[RichardCoulter]

Originally Posted by Hugh

What others?

Originally Posted by Randomguy1

They have less TV customers than they had this time last year if I read the results correctly.

Originally Posted by Andyland

Probably not that many, the main impact will be seen in the Q4 results. There's a line in their release saying they expect both higher churn and higher revenue per customer in Q4 as a result of the price rise.

Originally Posted by Andyland

Yes, they have been losing TV customers for a while. The figures I think you're referring to include Irish customers too. In fact, taking into account both UK and Irish TV customers, there was a net loss of 200 TV customers in Q3.

Thank you

[RichardCoulter]

Had a phone call from VM this morning. I am pleased to say that common sense has finally prevailed and that all areas of concern have been dealt with to the mutual satisfaction of both parties.

It took them over a week, but they finally got there in the end.

I urge any other dissatisfied customers not to just sit back and accept the prise rise, whilst having to put up with sub standard service and hardware.

[pengedragon]

I've almost always found VM very accommodating if I've called them with an issue, that goes down as good customer service in my book