More price rises - Page 17

BenMcr · 16-09-2016, 10:52

Quote:

Originally Posted by RichardCoulter

Are the price increase notifications being staggered, with people being given different windows in which to cancel?

Yes it's a staggered communication, but everyone will be notified by mid-October, so the cancellation period for all customers will end mid-November.

I'd expect those that get the notification in mid-October are those that are billed around that time - so their cancellation period then ends just before the first bill that has the new pricing on it.

gus0898uk · 16-09-2016, 14:07

I rang V Mobile this morning, although the CSA seemed to be a long way away, the service was OK, my 30 day sim only deal has been reduced from £10 to £8 but with more minutes.

Has anybody had the chance to give my bundle a quick once over to see if I am paying too much? (100 Vivid,XL TV, XL phone with caller display, around £69-70pm)
TIA

1andrew1 · 16-09-2016, 15:05

Quote:

Originally Posted by RichardCoulter

I'm hoping that the new TiVo pricing (CS are saying it will arrive in November) will be announced within my window of opportunity to cancel so that I can make an informed decision.

I thought that your line rental pre-payment meant that you had to stay until March or are VM more flexible now?

---------- Post added at 15:05 ---------- Previous post was at 15:01 ----------

Quote:

Originally Posted by gus0898uk

I rang V Mobile this morning, although the CSA seemed to be a long way away, the service was OK, my 30 day sim only deal has been reduced from £10 to £8 but with more minutes.

Yes, I did that too when they changed, a shame they didn't migrate everyone across as pensioners etc are losing out. Let's hope there's no increase for 4G.

wildfruit · 16-09-2016, 22:04

Quote:

Originally Posted by eljay

I decided to leave and phoned retentions. They only offered a reduction against a drop in broadband down to 100mB (was on the old "Big Kahnuna" package plus multiroom and sky cinema).

The drop was only £8 so with the November rise and probably another one in February I decided it wasn't worth it and thought I would try Sky.

Phoned them up about an equivalent package only to be told that there system won't allow me to have the Sky Q in a middle terrace house. Couldn't believe this and nor could their customer services rep. However, now up the swanee as I need the additional recording channels in my house which the standard sky box doesn't provide.

As a general question has anyone heard or experienced this terrace house anomaly.

That is odd. I ordered mine online and no problems, clicked on terraced house. As previously mentioned when I bought my house some 10 years ago the sky was already slung over the roof. I kept thinking about removing it but it's been there all this time, probably for 10 years before that. (Everything in this house is distinctly mid to late 90s)

Mactheknife · 17-09-2016, 14:19

Will this price increase affect everybody. I renegotiated with them in Feb but would really like to leave. To this point I haven't received any notification. Do I need to wait for notification before ringing them and saying I want to cancel.

yorkshireborn · 17-09-2016, 20:05

its best to wait until you get the letter/email but

just phone em and say your not happy about the price increase and ask to leave.

Kabaal · 17-09-2016, 20:51

I think it was mentioned that they don't actually know when you get the letter, so you can just phone up and act as though you have.

yorkshireborn · 17-09-2016, 23:35

Quote:

Originally Posted by Kabaal

I think it was mentioned that they don't actually know when you get the letter, so you can just phone up and act as though you have.

true that's wot I did and there was no trying to keep me it was yes sir ty sir goodbye sir.

RobboEdin · 18-09-2016, 18:39

Quote:

Originally Posted by yorkshireborn

true that's wot I did and there was no trying to keep me it was yes sir ty sir goodbye sir.

...but you were phoning to cancel contractually due to the price increase.

The contract doesn't say you can come looking for a reduced price if we increase the price.

yorkshireborn · 19-09-2016, 07:02

Quote:

Originally Posted by RobboEdin

...but you were phoning to cancel contractually due to the price increase.

The contract doesn't say you can come looking for a reduced price if we increase the price.

I didn't phone up hoping to look for a better deal I was cancelling regardless wot they would or wouldn't offer but the fact that they did not offer anything at all is wot took me by surprise they did not ask me why I was leave where I was going to not even to ask if they could beat my new deal with as different supplier.

Ignitionnet · 19-09-2016, 09:33

Good for them. Sky offering nuts loss-leading deals, no point cutting their own throat trying to match it.

Questions should really be asked as to how Sky can charge this given the prices they charge other companies for what are presumably very large volume discounted packages. If the regulator had brains they'd be taking a very close look at this, except they don't and won't. They're far too busy harassing BT to force them to sell access to copper to Sky and TalkTalk on the cheap.

eljay · 19-09-2016, 11:08

Quote:

Originally Posted by wildfruit

That is odd. I ordered mine online and no problems, clicked on terraced house. As previously mentioned when I bought my house some 10 years ago the sky was already slung over the roof. I kept thinking about removing it but it's been there all this time, probably for 10 years before that. (Everything in this house is distinctly mid to late 90s)

Contacted Sky by phone again last week and this time Sky Q went through. I was informed that this was a fault in their order system and had now been resolved.

I was very happy when it did go through as I had just received a "receipt" from VM based on the name change from Big Kahuna to Full House Bundle and it quoted a monthly cost £5 more than my normal package. Suffice to say I phoned up straight away to ask why their name change was costing me more money. CS only restated that this was what their system quoted and also the November rise of £3.49 would still apply. Transferred to retentions and cancelled straight away.

So now I am getting at the end of the month Box Set Package, Sky Q multiroom, Sky Cinema, Anytime Call Package and Sky Broadband Max for £89.20 per month. A saving of £20 per month on VM's latest price to me from November and that is still a £10+ saving on my original monthly cost.

wildfruit · 19-09-2016, 16:36

Quote:

Originally Posted by eljay

So now I am getting at the end of the month Box Set Package, Sky Q multiroom, Sky Cinema, Anytime Call Package and Sky Broadband Max for £89.20 per month. A saving of £20 per month on VM's latest price to me from November and that is still a £10+ saving on my original monthly cost.

You should be able to do get that cheaper. I've ordered the same with fibre for £56pm. Used code GET50.

As an aside I shall miss this

eljay · 20-09-2016, 10:59

thank you for the information

I will miss the speed I expect but now I am semi-retired do not need the download speed as much as I used to when working from home and downloading multiple large files.

Stephen · 20-09-2016, 11:17

You probably won't miss the speed. I was in 150Mb and last week got sky fibre 38 and its still fast.

VM just sent me a bill for a full month even though my account disconnects next Monday.

Am I best cancelling the DD and paying manually?

In a side note. Wow the Q box is fast!