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Ddonald2016 · 22-08-2016, 13:38

Quote:

Originally Posted by Maggy J

OK how about we ALL apply some patience and tact?

I second that

telegramsam · 22-08-2016, 15:38

Quote:

Originally Posted by Ddonald2016

Right now the TV guide for All BBC channels, all itv channels, all channel 4 channels, channel 5, watch Dave magic and some but sport channels have no listings past Friday anybody else

I have now been told it's a network issue and is being worked on

---------- Post added at 09:57 ---------- Previous post was at 08:35 ----------

But there is a way to speak to somebody, while getting your point across

Not had that problem here on Teesside so guess it must be an area issue.

Ddonald2016 · 22-08-2016, 16:16

Service update. TV fault F004698858. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 23/08/2016 17:30:00. The Virgin Media Team.

22-08-2016, 18:04

Quote:

Originally Posted by Maggy J

OK how about we ALL apply some patience and tact?

How about we apply that to all the constant price hikes and maybe we will reconsider terminating our contracts for a more professional reliable service.

**Hugh** · 22-08-2016, 18:08

You appear to have this forum confused with something that is owned by, or formally connected with, Virgin Media...

**Paul** · 22-08-2016, 18:19

Quote:

Originally Posted by Ddonald2016

I second that

Good, because it includes you as well.

djfunkdup · 22-08-2016, 20:58

Quote:

Originally Posted by veeemmm

How about we apply that to all the constant price hikes and maybe we will reconsider terminating our contracts for a more professional reliable service.

Eh ? Less of the 'We' please . Who is we ? .... Correct it to 'i shall'

I don't have a problem with the slight increase.I have been saying for years that broadband is too cheap anyway.You know what to do if you can't afford it.Blah Blah

sollp · 22-08-2016, 21:01

Quote:

Originally Posted by veeemmm

How about we apply that to all the constant price hikes and maybe we will reconsider terminating our contracts for a more professional reliable service.

TalkTalk?

22-08-2016, 21:39

Quote:

Originally Posted by djfunkdup

Eh ? Less of the 'We' please . Who is we ? .... Correct it to 'i shall'

I don't have a problem with the slight increase.I have been saying for years that broadband is too cheap anyway.You know what to do if you can't afford it.Blah Blah

I'm moving to Sky. Even if it costs more I would rather have a reliable service that works, although the introductory discount is very nice, especially with all the extra channels. I quit VM recently (after 15 years of constant suffering) after all the other faults and Tivo bugs. They kept calling me back making better offers begging me to return before I got around to signed up with Sky. Eventually I agreed to a discount appropriate to the poor level of service. Now they send me a letter saying they are putting the negotiated price up, after IMO an awful update with buggy series links that is a backwards step and further annoying customers by removing established useful features like the blue button forcing long-winded workarounds that are a significant compromise and not addressing chronic performance issues. I'm very pleased for those of you who think it is good enough and hope you are happy to invest in the 2017 box but I am finally joining the leaders as all my friends have already done and have been encouraging me to do for years, especially when they come around and laugh watching spinning circles and blank screens waiting for menus and programs to start, not to mention the lack of accurate recordings and PCM audio through my expensive sound system for the past year

I hope you don't get to point I got to where you decide enough is enough with 3 price hikes in a year and a service that started off bad and is not getting any better.

telegramsam · 22-08-2016, 21:41

Quote:

Originally Posted by djfunkdup

Eh ? Less of the 'We' please . Who is we ? .... Correct it to 'i shall'

I don't have a problem with the slight increase.I have been saying for years that broadband is too cheap anyway.You know what to do if you can't afford it.Blah Blah

Not sure why you're saying broadband is too cheap because in my opinion it's about right with most providers.

22-08-2016, 21:55

Quote:

Originally Posted by veeemmm

I'm moving to Sky. Even if it costs more I would rather have a reliable service that works, although the introductory discount is very nice, especially with all the extra channels. I quit VM recently (after 15 years of constant suffering) after all the other faults and Tivo bugs. They kept calling me back making better offers begging me to return before I got around to signed up with Sky. Eventually I agreed to a discount appropriate to the poor level of service. Now they send me a letter saying they are putting the negotiated price up, after IMO an awful update with buggy series links that is a backwards step and further annoying customers by removing established useful features like the blue button forcing long-winded workarounds that are a significant compromise and not addressing chronic performance issues. I'm very pleased for those of you who think it is good enough and hope you are happy to invest in the 2017 box but I am finally joining the leaders as all my friends have already done and have been encouraging me to do for years, especially when they come around and laugh watching spinning circles and blank screens waiting for menus and programs to start, not to mention the lack of accurate recordings and PCM audio through my expensive sound system for the past year

I hope you don't get to point I got to where you decide enough is enough with 3 price hikes in a year and a service that started off bad and is not getting any better.

Now I'm getting constant C501 errors. Haven't had that for a while. Can't even clear down any more recordings before it goes in the box... And now it has rebooted itself. And yes, I have had plenty of "engineer visits" over the years telling me "yep, thats normal mate. yep they do that mate.", before someone says "there must be something wrong with your box"

lonespeaker · 22-08-2016, 22:05

Quote:

Originally Posted by Ddonald2016

Right now the TV guide for All BBC channels, all itv channels, all channel 4 channels, channel 5, watch Dave magic and some but sport channels have no listings past Friday anybody else

I have now been told it's a network issue and is being worked on

I have this problem too, thought it was just my tivo being crap again. I'm in the teeside area and noticed another poster in teeside said their tivo was ok, so I wonder if it's just selective people.

22-08-2016, 22:16

Quote:

Originally Posted by veeemmm

Now I'm getting constant C501 errors. Haven't had that for a while. Can't even clear down any more recordings before it goes in the box... And now it has rebooted itself. And yes, I have had plenty of "engineer visits" over the years telling me "yep, thats normal mate. yep they do that mate.", before someone says "there must be something wrong with your box"

Several others are reporting this now too. Poor VM

---------- Post added at 21:16 ---------- Previous post was at 21:09 ----------

Quote:

Originally Posted by veeemmm

Several others are reporting this now too. Poor VM

Customers experiencing a Network Availability error message on the Home Screen with code c501
We have identified the problem and an engineer is on their way.
Reference no: F004702394

Fix estimate
23 August 01:00

(Again, posted just in case there are still those who think I have a faulty box and/or are making this up!)

1andrew1 · 22-08-2016, 22:41

Quote:

Originally Posted by telegramsam

Not sure why you're saying broadband is too cheap because in my opinion it's about right with most providers.

We would have to compare the price to other countries and add broadband costs onto line rental get a fair opinion. I think the people who don't get a good deal are those on ADSL lines with slow speeds in the countryside. I think the UK is comnpetitive with most countries; apparently France is the cheapest Western European country with apartment deals (one provider covers an apartment block with wifi) coming in at really great prices.

telegramsam · 22-08-2016, 23:18

Quote:

Originally Posted by 1andrew1

We would have to compare the price to other countries and add broadband costs onto line rental get a fair opinion. I think the people who don't get a good deal are those on ADSL lines with slow speeds in the countryside. I think the UK is comnpetitive with most countries; apparently France is the cheapest Western European country with apartment deals (one provider covers an apartment block with wifi) coming in at really great prices.

Yeah now when you factor in line rental it can become expensive. It's time line rental was scrapped or at least reduced to a more realistic price. I know you can get broadband without a phone line from virgin but st a higher cost (not sure how much more). Also seen an advert for vodaphone broadband without a phone line but no idea what that costs but I'll bet it's not cheap?