Virgin Media Homeworks 300Mb - Page 14

BenMcr · 09-04-2016, 10:50

There is plenty of information about HomeWorks + 300Mb available to the Customer Services teams - I've seen it.

23prince · 09-04-2016, 11:30

Then it's not filtered down to everyone it should.

jalzoo · 09-04-2016, 11:31

http://store.virginmedia.com/discove...homeworks.html

Instead of ringing the usual number ring: 0800 064 3855

Make sure you stress that you want Homeworks+ 300 and not just the standard Homeworks as this doesn't come with 300 it was a mistake i made a little while ago.

although when i upgraded i was put through to off shore she knew what i was talking about.

23prince · 09-04-2016, 12:05

It's hidden away as an extra on the website when ordering a fresh service but it is there also

Kushan · 09-04-2016, 22:56

Quote:

Originally Posted by Martin_D

Attachment 26558

Interesting, 10 channels is fair enough. I still stand by that there should be an even number of channels though.

Quote:

Originally Posted by 23prince

Seems even more stupid that they roll out a product that customer services does not know about.

Quote:

Originally Posted by 23prince

Then it's not filtered down to everyone it should.

The information is definitely available and training will definitely have been given - but not all agents pay attention or are around when that happens, so they miss out and don't bother catching up when they come back. Same for all teams. I'm not saying it isn't Virgin's responsibility to make sure all agents are up to date on stuff, just that some agents are really terrible.

MUD_Wizard · 10-04-2016, 10:56

Quote:

Originally Posted by Kushan

Interesting, but are you sure about the odd numbers? 10 maybe, I've never seen 10 but it's possible,

Yes I'm sure. We had a thread in the trial where everyone would identify the number of channels they had and their node id. 10 channels was a very common answer in that thread.

What data do you have to back up your assumption?

There have also been multiple examples of 9 and 10 channel's on the public area of the community forum as well. Hard to miss if you're paying attention.

Quote:

Originally Posted by Kushan

but I was under the impression that the CMTS's in use are configured for 8, 12 or 16 only. I don't imagine why they'd have 9 at all.

Why give an area 12 channels when 9 or 10 would do? It would be a waste of bandwidth and VM certainly aren't into giving more bandwidth than is necessary.

Ignitionnet · 10-04-2016, 11:38

Quote:

Originally Posted by MUD_Wizard

Why give an area 12 channels when 9 or 10 would do? It would be a waste of bandwidth and VM certainly aren't into giving more bandwidth than is necessary.

10 channels should be pretty much gone now and will be soon. 10 channel nodes are using hardware and platforms VM have largely moved from.

10 channels = Cisco 10k with either I-CMTS or gigabit SPA. VM will be if at all possible moving customers onto next generation CMTS and CCAP solutions or if no alternative 3G SPAs while waiting for new CMTS and platform.

The capacity will be needed in the not too distant future

Kushan · 10-04-2016, 15:24

Quote:

Originally Posted by MUD_Wizard

Yes I'm sure. We had a thread in the trial where everyone would identify the number of channels they had and their node id. 10 channels was a very common answer in that thread.

What data do you have to back up your assumption?

I've already conceded that 10 channels must be a thing.

Quote:

Originally Posted by MUD_Wizard

There have also been multiple examples of 9 and 10 channel's on the public area of the community forum as well. Hard to miss if you're paying attention.

Gee, thanks for that. Says the person who skipped past the post directly above them.

Quote:

Originally Posted by MUD_Wizard

Why give an area 12 channels when 9 or 10 would do? It would be a waste of bandwidth and VM certainly aren't into giving more bandwidth than is necessary.

I'm going off what various folks have said about different UBR/CMTS's in use. Forgetting the 10 channel point, I'm still not convinced that 9 channels is anything other than a fault, albeit one that probably has zero impact. The channels are generally in even amounts - 8, 10, 12, 16, etc.

I've never seen 7, 11, 13, 15, etc. the only odd number I've seen (other than 1) is 9 and so far nobody has confirmed this is correct or not.

Ignitionnet · 10-04-2016, 16:20

Quote:

Originally Posted by JordanTheToaster

I'm just trying to hammer this connection as hard as i can

This is anticipated by VM, of course, alongside that at some point, be it a few days or a few weeks, the novelty will wear off and usage revert to normal.

There's only so much content to download and very few people are sad enough to download 'for fun' for long periods of time so no real capacity worries.

Download speeds are just numbers on a screen and numbers generally aren't interesting when there's no background behind them.

23prince · 10-04-2016, 16:33

Stability is all I want - speed is second best. Would VM be the same?

Internetgofast · 10-04-2016, 17:42

Quote:

Originally Posted by Kushan

I've already conceded that 10 channels must be a thing.

Gee, thanks for that. Says the person who skipped past the post directly above them.

I'm going off what various folks have said about different UBR/CMTS's in use. Forgetting the 10 channel point, I'm still not convinced that 9 channels is anything other than a fault, albeit one that probably has zero impact. The channels are generally in even amounts - 8, 10, 12, 16, etc.

I've never seen 7, 11, 13, 15, etc. the only odd number I've seen (other than 1) is 9 and so far nobody has confirmed this is correct or not.

And I am the person with 9 and it does appear I have zero impact as I have 208Mb 24/7.

Has anybody else got 9 channels?

I am in area 06

I have phoned Virgin to get Homeworks+ 300Mb but have so far been told it's not available in my area but should be in the next couple of months.

Ignitionnet · 10-04-2016, 18:04

You cannot have Homeworks+ in your area and no-one at VM should permit you to order it.

Minimum 12 channels. Selling you a product that will eat 6.6 of the 9 channels available would be a bad idea.

23prince · 12-04-2016, 13:38

Did they let you have it internetgofast?

Ignitionnet · 12-04-2016, 13:54

Quote:

Originally Posted by Kushan

I've already conceded that 10 channels must be a thing.

Gee, thanks for that. Says the person who skipped past the post directly above them.

I'm going off what various folks have said about different UBR/CMTS's in use. Forgetting the 10 channel point, I'm still not convinced that 9 channels is anything other than a fault, albeit one that probably has zero impact. The channels are generally in even amounts - 8, 10, 12, 16, etc.

It is configured that way, and could be intentional for reasons of needing to preserve space on the network for TV channels / VoD.

Some network are being or have been rebuilt to supply more bandwidth, RF bandwidth, for broadband and alongside this capacity for VoD has been reduced and better compression for DTV is a work in progress.

The variations between areas can be quite pronounced now.

The HFC that newly built and newly rebuilt areas will have has 5-85MHz upstream and 105-1218MHz downstream, field adjustable to deliver 5-200MHz upstream and the rest downstream.

Some areas awaiting rebuild will have 5-50MHz upstream and 65-750MHz downstream. 1.1GHz downstream versus 685MHz downstream is a big difference and is why some areas struggle to make room for 12 or 16 channels while others have space for 32 channels plus DOCSIS 3.1 carriers right now.

Synthetic · 12-04-2016, 14:19

Took 4 attempts but managed to get it added. That was way harder than it should have been!

Don't seem to be able to get more than 15 up though, even though the config states 21