100M New install only getting 6mb down. - Page 3

MUD_Wizard · 27-02-2016, 17:32

Quote:

Originally Posted by General Maximus

I watched Dark Matter but didn't mention it because it is what I call "take it or leave it" tv and isn't particularly fantastic.

It isn't and it does start a bit dodgy but gets better.

Quote:

Originally Posted by General Maximus

I couldn't get in to Almost Human or Sense8. I did watch Lexx but didn't mention it for the same reason and Farscape did my head in (don't get my started on Firefly).

Farscape only gets weirder but has some "interesting" scenes.

ZrByte · 27-02-2016, 19:03

Quote:

Originally Posted by MUD_Wizard

Sorry, got distracted with sci-fi. You do want an FPA, but you don't want a Forward Path Equaliser (slightly different), which is what the General linked to. So not that link, but search for an FPA of same value.

Either an FPA or tech visit, which will get you a free FPA anyway, unless they move you to another tap in the cabinet.

Would this do the trick? forward path attenuator and fpa give few results on amazon, ebay and even google. And the results I do get seem to be irrelevant.

General Maximus · 27-02-2016, 19:42

my bad for posting the wrong link. You want the 10db attenuator out of these.

http://www.ebay.co.uk/itm/Technetix-...gAAOSwL7VWiWVU

---------- Post added at 20:42 ---------- Previous post was at 20:36 ----------

I have just had a good google and I can't believe that you cannot buy them anywhere.

MUD_Wizard · 27-02-2016, 20:33

Quote:

Originally Posted by General Maximus

my bad for posting the wrong link. You want the 10gb attenuator out of these.

10GigaBit? LOL. Typo.

General Maximus · 27-02-2016, 20:43

What typo?

jb66 · 27-02-2016, 21:09

Quote:

Originally Posted by ZrByte

Would this do the trick? forward path attenuator and fpa give few results on amazon, ebay and even google. And the results I do get seem to be irrelevant.

Dont bother, It wont make a difference to your connection, just leave it as is

ZrByte · 27-02-2016, 22:17

Quote:

Originally Posted by jb66

Dont bother, It wont make a difference to your connection, just leave it as is

Can't leave it as it is but i accept it may not be a DIY job. If I had a stable connection with bad power levels I'd just get on with using it but currently I'm only getting 10mb which is unacceptable. Generally runs at 100mb for most of the day with the odd drop in connection speed lasting between 1min to an hour (ish) but will run at between 6mb - 10mb all evening, if it wasn't for the bad power levels I would probably assume it's an oversubscription issue in my area but if there's a chance correcting my power levels will fix it I'm going to try that rather than making do with a bad connection. I could stick with infinity if i was happy with a sub 40mb connection lol.

---------- Post added at 23:17 ---------- Previous post was at 23:17 ----------

Quote:

Originally Posted by General Maximus

my bad for posting the wrong link. You want the 10db attenuator out of these.

http://www.ebay.co.uk/itm/Technetix-...gAAOSwL7VWiWVU

---------- Post added at 20:42 ---------- Previous post was at 20:36 ----------

I have just had a good google and I can't believe that you cannot buy them anywhere.

It's weird isn't it? I thought it was just me.

jb66 · 28-02-2016, 06:08

The power levels won't fix it. It's something else. 10db doesn't cause an issue even though its out of specification. If you call virgin they will send a techncian to put one on but I'd set your expectations really low

MUD_Wizard · 28-02-2016, 06:25

Quote:

Originally Posted by ZrByte

Can't leave it as it is but i accept it may not be a DIY job.

If I had a stable connection with bad power levels I'd just get on with using it but currently I'm only getting 10mb which is unacceptable. Generally runs at 100mb for most of the day with the odd drop in connection speed lasting between 1min to an hour (ish) but will run at between 6mb - 10mb all evening,

if it wasn't for the bad power levels I would probably assume it's an oversubscription issue in my area but if there's a chance correcting my power levels will fix it I'm going to try that rather than making do with a bad connection. I could stick with infinity if i was happy with a sub 40mb connection lol.

Like I said, power levels won't cause slow speeds only during peak time. So you definitely have either an over-utilisation issue, or an SNR fault. SNR fault's aren't peak time specific either, they're intermittent and random. So guess what is most likely... Sorry for the bad news.

ZrByte · 28-02-2016, 07:40

Quote:

Originally Posted by jb66

The power levels won't fix it. It's something else. 10db doesn't cause an issue even though its out of specification. If you call virgin they will send a techncian to put one on but I'd set your expectations really low

Well I guess i need to call CS then

and if they send out a tech and he cant sort it thats what 28 day cooling off periods are for.

---------- Post added at 08:40 ---------- Previous post was at 08:31 ----------

Quote:

Originally Posted by MUD_Wizard

Like I said, power levels won't cause slow speeds only during peak time. So you definitely have either an over-utilisation issue, or an SNR fault. SNR fault's aren't peak time specific either, they're intermittent and random. So guess what is most likely... Sorry for the bad news.

Nevermind, if they can't fix it I can leave with no penalty because my contract is under 28 days old. I just dont know who to go with. BT always gave a solid 40mb on basic fibre but that was getting expensive plus I'm due to be disconnected on Monday so I'll incur all sorts or reactivation fees I'm sure. Anybody know if sky have a half decent router on their fibre package yet?

ZrByte · 28-02-2016, 11:41

Also oddly I'm getting close to 90mb now. If this was an area utilisation issue shouldn't I be getting the lower speed I have been experiencing in the evening 6mb (ish) with it being the weekend?

General Maximus · 28-02-2016, 11:59

no, if it is a utilisation issue there are simply too many people subscribed in your area for the capacity which is available. My speed has always been 100% and I never have any issues. Say for example there is 10gbits of bandwidth for 5000 people in my area, you might have 10bits for 20000 people. If you are over subscribed it doesn't mean it is going to be slow all the time because for that to happen everyone would have to be using it all the time.

During the week day when everyone is at school and work then utilisation is going to be low so the chances are that you are going to get full speed. In the evenings when everyone is home and playing games, youtubing and netfllixing then the utilisation is going to be high and speed is going to be an issue.

You may think that slow speed is a symptom of a fault the sad truth is that it will be all over the place because it is entirely dependant on who is doing what at any given time of the day on any day of the week. (I would still get a tech out to sort your power levels out).

ZrByte · 28-02-2016, 13:05

Quote:

Originally Posted by General Maximus

no, if it is a utilisation issue there are simply too many people subscribed in your area for the capacity which is available. My speed has always been 100% and I never have any issues. Say for example there is 10gbits of bandwidth for 5000 people in my area, you might have 10bits for 20000 people. If you are over subscribed it doesn't mean it is going to be slow all the time because for that to happen everyone would have to be using it all the time.

During the week day when everyone is at school and work then utilisation is going to be low so the chances are that you are going to get full speed. In the evenings when everyone is home and playing games, youtubing and netfllixing then the utilisation is going to be high and speed is going to be an issue.

You may think that slow speed is a symptom of a fault the sad truth is that it will be all over the place because it is entirely dependant on who is doing what at any given time of the day on any day of the week. (I would still get a tech out to sort your power levels out).

I've just been testing with a friend who lives two roads up from me and he's informed me that he's been getting £15 per month off his bill for the last 4 months due to an ongoing issue. He's not techie enough to know or understand what that issue was. But on checking his power levels he is getting between 1.7 to 2.7 Power Level (dBmV) so pretty much perfect from what I understand but exactly the same levels of 37 on RxMER (dB) sorry I forgot to get a screenshot. His error rate is actually higher per hour than mine but I assume this is normal if he is using his connection more actively than I was? His connection seems to max out at 60mb and get as low as 16mb so not as fast as mine at its best but not as slow either at its worst. I don't know if the two could even be related or if he just has issues of his own but thought I would share.

General Maximus · 28-02-2016, 13:31

the bottleneck/capacity issue will be further up the network chain so you will both be affected. His power levels are spot on though and that is what you should be aiming for. As an fyi, it sounds like he is hitting max speed and is probably provisioned for 60/3 (vs your 100/6)

ZrByte · 28-02-2016, 15:36

Quote:

Originally Posted by General Maximus

the bottleneck/capacity issue will be further up the network chain so you will both be affected. His power levels are spot on though and that is what you should be aiming for. As an fyi, it sounds like he is hitting max speed and is probably provisioned for 60/3 (vs your 100/6)

I thought that too at first but his up speed is 6mb