Installation damp - Page 2

DJSADERS · 10-01-2016, 16:29

For something like this it's not VM that will cover the cost... they will pay out... and then the contractor will re-charge the installer for the damages

Y.skinner · 16-01-2016, 11:00

Thank you for your advice.
After initially refusing to send me the damp survey, as Virgin paid for it, they have sent it.
They've said the cause is penetrating AND condensation damp.

Let's see what CISAS thinks....

---------- Post added at 11:00 ---------- Previous post was at 10:58 ----------

That's a shame DJSADERS. They should take responsibility for those who represent them.

arcimedes · 20-01-2016, 09:57

Quote:

Originally Posted by Y.skinner

Thank you for your advice.
After initially refusing to send me the damp survey, as Virgin paid for it, they have sent it.
They've said the cause is penetrating AND condensation damp.

Let's see what CISAS thinks....

---------- Post added at 11:00 ---------- Previous post was at 10:58 ----------

That's a shame DJSADERS. They should take responsibility for those who represent them.

Er they are. However the damp survey appears to imply that it has nothing to do with the installation. The installation may have made it worse however.

heero_yuy · 20-01-2016, 11:51

In an older property penetrating damp can compromise the plaster and make it hygroscopic so that even when the original cause is cured the dampness continues. Often re-plastering is needed in the affected area.

sollp · 20-01-2016, 20:03

Was the wall and plaster dried out before repairs done? If the wall was painted whilst there was damp then this will have only made the situation worse. Painting over a damp surface will not cure the issue. Also the plaster might have needed to be replaced around the site of the damp if its that bad?

pip08456 · 20-01-2016, 20:08

Quote:

Originally Posted by sollp

Was the wall and plaster dried out before repairs done? If the wall was painted whilst there was damp then this will have only made the situation worse. Painting over a damp surface will not cure the issue. Also the plaster might have needed to be replaced around the site of the damp if its that bad?

Sort of correct.

Even if the plaster was dry unless it was sealed then any water stains will come through the emulsion paint.

sollp · 20-01-2016, 20:22

Quote:

Originally Posted by pip08456

Sort of correct.

Even if the plaster was dry unless it was sealed then any water stains will come through the emulsion paint.

Sort of right, point is it needs to be dry

pip08456 · 20-01-2016, 20:39

Quote:

Originally Posted by sollp

Sort of right, point is it needs to be dry

Quote:

Originally Posted by pip08456

Sort of correct.

Even if the plaster was dry unless it was sealed then any water stains will come through the emulsion paint.

What part of the above didn't you understand?

Y.skinner · 04-02-2016, 21:53

They didn't dry the wall out before, just paid a contractor to paint over it.

pip08456 · 04-02-2016, 21:56

The contractor should have made sure the area was dry then sealed it against the water stain coming through again.

jungleguy · 05-02-2016, 21:40

Virgin have contracted out the installs and the install contractor has contracted out the repair.........I know where this is going.

Y.skinner · 05-03-2016, 23:25

As VM didn't take any responsibility for this, I had to pay for the re-plastering myself at a cost of £300. I don't feel too bitter though, as Iv just opened up a complaint with Cisas, which will cost VM £355 plus VAT, so even if I'm not awarded anything from my complaint, at least I know I hit them in the pocket for more than what it cost me.

Stephen · 06-03-2016, 11:15

Same thing has happened to my Dad after his install in November, he hasn't called them though.

Damp patch all around the VM box on the wall.

Ken W · 06-03-2016, 12:04

Quote:

Originally Posted by Y.skinner

As VM didn't take any responsibility for this, I had to pay for the re-plastering myself at a cost of £300. I don't feel too bitter though, as Iv just opened up a complaint with Cisas, which will cost VM £355 plus VAT, so even if I'm not awarded anything from my complaint, at least I know I hit them in the pocket for more than what it cost me.

The £355 + VAT that you quote that VM is that if you win the case?

Surly having the area plastered before the Cisas has looked at the damp.

sollp · 06-03-2016, 17:57

Quote:

Originally Posted by Y.skinner

They didn't dry the wall out before, just paid a contractor to paint over it.

That's what has made the problem worse, needs drying, paint taking back to get rid of stain, repainting ect.