Virgin Media - Above Inflation Rises from 1st February

Originally Posted by Ignitionnet

I'm sure people are thrilled at the prospect of paying more. I'm sure people will complain.

How many actually do something about it is of course quite different.

I'm not sure how scientific or reliable a poll prefaced by:



is.

That's along the lines of the Nat's polling questions, like

Do you want a proud independent country which will be kind to children and puppies, or would you rather be a lickspittle toady second-class subservient lackey to the baby-eating Sassenach Tory war-mongering oppressors of all we hold dear in our brave Scottish hearts*

*slight exaggeration for effect

[Ignitionnet]

Originally Posted by Hugh

That's along the lines of the Nat's polling questions, like

*slight exaggeration for effect

I think 'slight' should've been emboldened. It really was slight.

[Stephen]

Originally Posted by Mr K

What letter ?- it'll be a month before VM inform their customers ; they' ll hope its buried in Xmas mail. This rise has been reported on the MSE site. Customers get to know last to give them as little time as possible to react.

I got a letter on Saturday stating that in FEbruary my monthly payments will be going up by £3.99 that will take me to about £112 a month.

[JPAC]

Do VM send the notification by snail mail because their email can't be relied on?

[Mr K]

Originally Posted by Stephen

I got a letter on Saturday stating that in FEbruary my monthly payments will be going up by £3.99 that will take me to about £112 a month.

I haven't got one, last time I didn't get a letter until a month after it had been widely reported.

p.s. £112 a month ! Is that the full adult package ?

[Gavin-D]

Originally Posted by JPAC

Do VM send the notification by snail mail because their email can't be relied on?

I've never had an email saying the price is going up in the 7 years I have been a customer only ever get them by post

[1701-e]

Ring them... rang for my parents and actually got a price reduction without changing any services. This the day after their BB went up to 70mb!

[JPAC]

Originally Posted by Gavin-D

I've never had an email saying the price is going up in the 7 years I have been a customer only ever get them by post

My post was to highlight VM's poor email service at the moment. Got my letter today, bill going up £3.49 every month from Feb. On checking an email about VM's past bills;
An error occurred during a connection to ebill2.virginmedia.com:443.
Cannot communicate securely with peer: no common encryption algorithm(s).
(Error code: ssl_error_no_cypher_overlap)
An error box that takes at least a dozen tries to get rid of.


Posted today also UK inflation rate remains negative
The UK's inflation rate as measured by the Consumer Prices Index remained at -0.1% in October, figures show.

So, just need to know when to contact VM either to cancel or haggle, any advice?

Edit, the letter says you have until 31 December to change or cancel your package without paying any cancellation fees.

[23prince]

Originally Posted by Mr K

I haven't got one, last time I didn't get a letter until a month after it had been widely reported.

p.s. £112 a month ! Is that the full adult package ?

You could have got out in that case. It's 30 days notice before from VM not just what the media churn out.

I never got told at all. I am not sure if I should just ring up and can it because this area is rubbish.

[jungleguy]

I normally dread Christmas..... I put all my friends and family on mates rates way back, and they would moan like mad how expensive VM had become over Xmas diner. Fortunately they have all cancelled and gone to Sky or BT for a better deal.

[knack]

Originally Posted by jungleguy

I normally dread Christmas..... I put all my friends and family on mates rates way back, and they would moan like mad how expensive VM had become over Xmas diner. Fortunately they have all cancelled and gone to Sky or BT for a better deal.

You must have a big dining table!

[Pea-Pod]

Just got dreaded letter; £3.99 increase from February. It's like a merry-go-round at this time of the year. Last year I did manage to get a reduction, but I'm not even sure I can be bothered to ring them this year...(or at least my mood needs to improve before I do...)

I've been a customer through Nynex, Cable & Wireless, NTL and now Virgin Media - is it now time to fish in the competitors waters?

I hate the line-rental charge. I actually have the damn thing plugged out to avoid all the nuisance calls. The people who I know and would want to get in touch with me have my mobile number. Is there anyway you can have the line-rental removed from your package?

Also if you just want the bare minimum...i.e. cheapest broadband only, no TV, phone packages or extras how much would that be per month?

[pip08456]

Originally Posted by Pea-Pod

Just got dreaded letter; £3.99 increase from February. It's like a merry-go-round at this time of the year. Last year I did manage to get a reduction, but I'm not even sure I can be bothered to ring them this year...(or at least my mood needs to improve before I do...)

I've been a customer through Nynex, Cable & Wireless, NTL and now Virgin Media - is it now time to fish in the competitors waters?

I hate the line-rental charge. I actually have the damn thing plugged out to avoid all the nuisance calls. The people who I know and would want to get in touch with me have my mobile number. Is there anyway you can have the line-rental removed from your package?

Also if you just want the bare minimum...i.e. cheapest broadband only, no TV, phone packages or extras how much would that be per month?

http://www.broadbandchoices.co.uk/gu...out-phone-line

[MrB]

Had my letter yesterday, a £4.99 a month rise here (currently on Mates Rates - XL TV/Phone/100MB BB - £47 per month plus Line Rental Saver covering the line). Will any of this rise be the line rental increase as I have the line rental saver? It is annoying that it doesn't tell you what elements of the package have actually gone up (not as annoying as, come February, a 20%+ rise in a year though !!).

[Kushan]

Originally Posted by MrB

Had my letter yesterday, a £4.99 a month rise here (currently on Mates Rates - XL TV/Phone/100MB BB - £47 per month plus Line Rental Saver covering the line). Will any of this rise be the line rental increase as I have the line rental saver? It is annoying that it doesn't tell you what elements of the package have actually gone up (not as annoying as, come February, a 20%+ rise in a year though !!).

As far as I know, the line rental Saver means you've paid your line rental so the increase has nothing to do with it.

Phone them up, you can get the price down to less than the rise.