Virgin Media 70, 150 & 200 Mb Upgrades

[Phil-ntl]

Well mine says November. Just checked out of curiosity and........



Working on that then, I'm guessing the checker isn't too accurate

Phil

[Gavin-D]

Between December 2015 and February 2016 here in Darlington (ex NTL)

[Ignitionnet]

You have to wonder why they bother with schedules when they just hand the uplifts out to anyone who calls in

Be way more sensible if they ask for your postcode before they tell you what speeds you can buy as a new customer, and not release uplifted tiers to new or existing customers in areas with issues.

[peanut]

End of November for Ipswich or cough up £56 to get it now. (Refundable when you leave VM).

[Gobble]

Originally Posted by Ignitionnet

You have to wonder why they bother with schedules when they just hand the uplifts out to anyone who calls in

Be way more sensible if they ask for your postcode before they tell you what speeds you can buy as a new customer, and not release uplifted tiers to new or existing customers in areas with issues.

I asked on the chat and was told they couldn't apply it as the system wouldn't let them

[BenMcr]

Originally Posted by peanut

End of November for Ipswich or cough up £56 to get it now. (Refundable when you leave VM).

There is no scheme that Virgin Media run where an upgrade fee is refunded. The only time you get a credit at disconnection is if you've paid against for last bill for longer than the billing period to your disconnection covered.

[peanut]

Originally Posted by BenMcr

There is no scheme that Virgin Media run where an upgrade fee is refunded. The only time you get a credit at disconnection is if you've paid against for last bill for longer than the billing period to your disconnection covered.

I was told it would be credited to my final bill that is when I leave VM.

[BenMcr]

As I said, no such standard process or scheme exists to do that. Even if its done as a one off, then manual credits because you're leaving are extremely rare. Exception credits are part of the process to agree that you'll stay.

[peanut]

Originally Posted by BenMcr

As I said, no such process or scheme exists to do that.

Now why doesn't that surprise me.

[adduxi]

Originally Posted by Roph

True, I can see the local BT Infinity cabinet from my front door though. I'd be getting the 20 up if I switched.

LOL, I thought the same. as I can see my CAB from my door as well.

However .............. the actual cable to my phone goes up the street and around the corner to the next "phone" cab, and then back to my house.
Sounds bonkers, but that's the way the houses were cabled when they were built. So that's why I don't get the full 80/20 .....

[jalzoo]

Got the upgrade this morning in Northampton after talking to retentions even though mine is not due till November.



Happy days

[Chrysalis]

I spoke to my neighbour who is still on VM, evening speeds are quite bad at the moment, here is the result for my postcode

Hold on tight
Your speed boost is on the way…
We’ve already started boosting speeds in your area.

We’ll be in touch between December 2015 and February 2016 to tell you when your speed upgrade is ready.

Seems they rushing it in, in high utilisation areas? But taking care in good areas.

[qasdfdsaq]

Originally Posted by Chrysalis

if they were testing it then it means they were considering it

They were also testing 1.5Gbps several years ago.

---------- Post added at 13:47 ---------- Previous post was at 13:45 ----------

Originally Posted by thenry

whats up with the tiers? 70 as a low end openreach killer. 150 and 200 too closely set as superfast speeds.

70(75)-150-300.

[Chrysalis]

Originally Posted by qasdfdsaq

They were also testing 1.5Gbps several years ago.

on existing customer services rather than a proof of concept?

[qasdfdsaq]

Originally Posted by alanbjames

Why is it called Vivid 200?

Because it's their "next generation optical fibre" which is exactly the same as the current generation optical fibre which doesn't actually provide optical fibre anywhere near your property.