50M Post RS Errors - Page 10

Jon22 · 19-07-2015, 16:58

Quote:

Originally Posted by Sephiroth

In addition to the General's advice, it is worth checking with VM supplied neighbours. If they have a similar problem, then you're likely looking at a cooked component in the street cabinet - something like that.

Do VM not have the capability to do this remotely? As in looking at who is connected to a particular cabinet and then checking there stats? I'm probably sounding stubborn but I don't particularly fancy knocking on people's doors asking if I can check their stats

General Maximus · 19-07-2015, 17:27

they sure do and that is what networks will do if/when the fault gets escalated to them. Septh was suggesting it as more of by-the-by in conversation with your neighbours just so you have got more evidence to back you up. I live in a cul de sac and am quite chummy with all my neighbours and wouldn't think anything of asking them if they have all got probs with their connection. That way when the tech comes out and they say "we'll swap the shub again and see if that helps" you can say "it won't help because I know everyone else in the street has got the same problem". On the two times I have had an area fault in the last 16 years it was fixed in 4 hours once it was escalated.

Sephiroth · 19-07-2015, 17:34

Quote:

Originally Posted by Jon22

Do VM not have the capability to do this remotely? As in looking at who is connected to a particular cabinet and then checking there stats? I'm probably sounding stubborn but I don't particularly fancy knocking on people's doors asking if I can check their stats

As per what the Genral says. But it will be yonks before VM get round to doing that. You want it fixed quickly? Help with the diagnostics. Ask people you know how their BB is doing.

Eeeps · 19-07-2015, 18:26

Quote:

Originally Posted by General Maximus

they sure do and that is what networks will do if/when the fault gets escalated to them. Septh was suggesting it as more of by-the-by in conversation with your neighbours just so you have got more evidence to back you up. I live in a cul de sac and am quite chummy with all my neighbours and wouldn't think anything of asking them if they have all got probs with their connection. That way when the tech comes out and they say "we'll swap the shub again and see if that helps" you can say "it won't help because I know everyone else in the street has got the same problem". On the two times I have had an area fault in the last 16 years it was fixed in 4 hours once it was escalated.

Do the analogue amps have remote monitoring and tell back? I very much doubt it.

Maybe VM can infer a problem location by using statistical analysis from a number of CPE but I'd bet that the coaxial cable network doesn't have monitoring down to the cab level.

pip08456 · 19-07-2015, 18:59

Quote:

Originally Posted by Eeeps

Do the analogue amps have remote monitoring and tell back? I very much doubt it.

Maybe VM can infer a problem location by using statistical analysis from a number of CPE but I'd bet that the coaxial cable network doesn't have monitoring down to the cab level.

VM do have remote monitoring in place for 2nd line once it's escalated as before then there's too much to monitor.

Don't know if 1st line have access though.

Kushan · 19-07-2015, 19:06

First line have access to some reporting tools, but very little "realtime" data.

pip08456 · 19-07-2015, 19:23

I thought as much.

Sephiroth · 19-07-2015, 20:23

Quote:

Originally Posted by pip08456

VM do have remote monitoring in place for 2nd line once it's escalated as before then there's too much to monitor.

Don't know if 1st line have access though.

I don't see how they can remote to a passive component. So I don't think they can remote to a street cabinet unless it has an optical node. They can all remote to several modems in a street - which are not passive devices.

I also thought that STORM, established some 5 years ago whereby hourly stats are grabbed from active modems would provide information of the sort needed.

pip08456 · 19-07-2015, 20:39

I knew that some sort of monitoring was in place but wasn't sure what.

Nevertheless that is a huge amount of data to wade through unless escalated to 2nd line who will then take a look.

Perhaps Igni could enlighten us further.

Sephiroth · 19-07-2015, 21:29

The "huge amount of data" was precisely why they did STORM. The back end processing was supposed to show where problems were developing .

pip08456 · 19-07-2015, 21:33

The operative word being "supposed".

qasdfdsaq · 20-07-2015, 17:03

Quote:

Originally Posted by Sephiroth

I don't see how they can remote to a passive component.

Plenty of ways to remotely monitor passive components. How do you think fibre engineers locate a break in a passive cable dozens of miles out to sea?

Sephiroth · 20-07-2015, 17:41

Quote:

Originally Posted by qasdfdsaq

Plenty of ways to remotely monitor passive components. How do you think fibre engineers locate a break in a passive cable dozens of miles out to sea?

I didn't say remotely monitor. I said "remote to".

qasdfdsaq · 20-07-2015, 18:27

Quote:

Originally Posted by Sephiroth

I didn't say remotely monitor. I said "remote to".

Talk about pointless pedantism. You were replying to a post that clearly stated "remotely monitor", and you don't "remote to" an optical node either, that's just nonsense.

Eeeps was talking about remote monitoring
pip08456 was talking about remote monitoring
You said "remote to" but clearly meant remote monitoring. Or perhaps you've sunken to the point you'd rather claim your statement was nonsense than to be wrong?

Jon22 · 20-07-2015, 18:38

Sent an email to the CEO office last night and I've spoken to the person who has been appointed to look after the complaint. Another technician coming on Wednesday. Hopefully get this sorted now.