V+ : TiVo

Originally Posted by Hugh

Don't you think if the problem had been the TiVo, the OP would have been quite voluble in stating that?

Hugh,

Not quite. I hate like hell playing doggo on the solution to my problem like some 5 year old kid, but as I said in my posts 212 and 220, if I honestly described what had taken place in detail, everything I wrote would be torn to shreds and ridiculed by people like Mad Max & Co.

I did not come here to be insulted at every step I take. It is not backing off, or I have`nt got the balls or I am not man enough like Mad Max says. It is the only way possible on a Forum, where self defense is often punished by warnings or a red card, whilst the insulting and foul mouthed Mad Max`s walk away laughing. I have no wish to become a sacrificial goat.

I have had enough of that kind of post Hugh, so reluctantly must maintain my position of abstaining from making any further technical comments on this thread. I am sorry Hugh.

[Mad Max]

Stop dodging the issue and tell people what solved your problem!

[Itshim]

The only "problem" I have with Tivo is that it is SOOOO out of date. Virgin really need to go to "3G" netflix is slow & The BBC red button is better ( for me) on freeview.

Really looking at using smart tv , freeview, netflix and perhaps a now box. Bailing out of all TV via Virgin

[paultrademark]

/threadclose

[Stephen]

Originally Posted by Wittmann

Stephen, quite right. It is getting out of hand and dissolving into a shambles. It would be nice if you could clean up the thread and delete all the personal off-topic posts, including mine. I am obliged to reply to direct insults, it is my right, but I dislike every minute of confrontation. It is not why I joined the Forum. But a man`s gotta do what a man`s gotta do.

I have successfully got what I wanted from the thread, thanks to a few serious helpers, it has now generated into a bash Wittmann facility.

A clean up will make it readable for other casual viewers.

I think you will find most people(myse;f in;uded) started off offering you help and advice, but then when YOU chose to ignore it and blame the TiVo and simply point blank refused to take on board the advice and suggestions of possible causes for the fault, people started to get fed up with you and your attitude.

NOW you come back and refuse to confirm what resolved the problem and make silly posts claiming we are insulting YOU and picking on you. All people are looking for s confirmation of what the solution to the problem was.

It may help others in the future if they ever should get a similar problem.

But with YOUR attitude, you are just exacerbating the situation. It is getting out of hand because of YOUR attitude and behaviour towards others, and not the other way round.

It is only right that a help Forum should know how my problem was fixed. But if I get a single abusive comment, I will gladly leave the Forum and go elsewhere to a Forum which does not have perpetual mischief makers.

Résumé
V+ plus TV = 7 years no problem.
DTV Freeview = No problem
TiVo plus TV = Standby problem.

When replacing a part in a perfectly working system and a fault arises, it is basic engineering logic to examine the new parts compatibility and not to suspect the rest of the system.

The Area Manager came round with his top engineer.
My original TiVo was a Cisco set, the replacement they brought was a Samsung set.
They replaced my Cisco, renewed the HDMI lead, fitted a part in my inside wall box, checked the signal levels, checked the outside box, checked the big green Virgin box down the road, checked my TV connections, checked everything. They did something to my connections in the road box, I think they increased the signal strength.

The engineer went through all the configuration and settings thoroughly.
They did everything possible, were courteous, understanding, intelligent, friendly and a delight to meet after the incredible nonsense expressed by two thick-headed engineers who had previously been and consequently shown where the front door was.

These people bent over backwards to help me and cure the fault. They did say that this fault is a "first" which they had not come across before.

And after all that unbelievable service, the fault has now gone. So it was the TiVo insertion that caused it. That does not necessarily mean a faulty TiVo, we are in the complex world of electronics and a million possibilities exist. Signal amplitude, frequency and modulation, a million miniature circuit components, configuration, compatibility and settings. Nobody will ever know. The only way to establish a random fault of that rare kind is in an electronics laboratory, where the TiVo and TV combination could be instrumentally examined precisely.

Anyhow, it has been solved due to superb service from Virgin and especially the CEO team who instigated the action. Without the CEO team, I would have got nowhere. My gratitude is beyond words.

It does emphasise to the dummies who jump to erratic conclusions, that when a new part is inserted into a system and a fault develops, you do not change the system, you look at the offending new part. To instantly say my TV is at fault under the circumstances I have described, is a deplorable degradation of the first principles in engineering practice.

Old Wittman was on the ball from the start by not forgetting that immortal rule which all good engineers observe - If it ain`t broke, don`t fix it".

A happy TiVo to you all.

So they also changed the HDMI lead......

You focused on one of the things that had changed (V+ to TiVo), but you also said the HDMI lead had been supplied by VM, so it also was a potential area for fault investigation/resolution.

You assumed it was the TiVo box, but there has been no evidence to back up that assertion, as the TiVo and the HDMI were changed.

But, at the end of the day, your problem was resolved, which is the optimum outcome.

[joglynne]

Glad to hear that the problem with your TV has been sorted Wittman.

Without retesting your set up at each point in the process (which I have to admit I am just assuming was not possible due to the intermittent nature of your problem) it could still just have been your HDMI cable or any one of the small changes made. As you were totally unwilling to try anything we suggested we still have no way of offering assistance to anyone presenting a similar problem in the future. Did the Area Manager or his top engineer not give you any idea which of the many things they did stopped your TV going into standby?

Originally Posted by joglynne

Glad to hear that the problem with your TV has been sorted Wittman.

Without retesting your set up at each point in the process (which I have to admit I am just assuming was not possible due to the intermittent nature of your problem) it could still just have been your HDMI cable or any one of the small changes made. As you were totally unwilling to try anything we suggested we still have no way of offering assistance to anyone presenting a similar problem in the future. Did the Area Manager or his top engineer not give you any idea which of the many things they did stopped your TV going into standby?

I have explained events as much as possible. No, the Manager or his top engineer with all their knowledge and experience could not hazard a guess at what caused the problem or what may have cured it.

It is one of those things which does happen by renewing everything possible. Not an unknown factor in many engineering cases.

This post also answers Hugh`s earlier comments where I would point out that in cases of an engineering mystery, everybody makes assumptions and mine were as good as others. At least I never suspected the TV. That is the name of the game in engineering.

What would be the point in me poking around all over the place on a "could be this or could be that" escapade, when I knew full well from my discussions with Virgin that a specialist would be coming to sort it out ?

"top engineer".....

<snigger>

Was he wearing one of these?



Or this, perhaps?

[johnathome]

Originally Posted by Wittmann

It does emphasise to the dummies who jump to erratic conclusions

Couldn't resist a little pop in your answer though

[heero_yuy]

Originally Posted by Hugh

"top engineer".....

<snigger>

Change two things at the same time but be 100% sure that you know which was at fault.

Originally Posted by heero_yuy

Change two things at the same time but be 100% sure that you know which was at fault.

You obviously know absolutely nothing about engineering practice by making that comment.

There are countless cases throughout the entire spectrum of industry where engineers never know what is at fault and simply change units or components which they suspect may be the cause. Trial and error, even in 2015 still exists and always will.

[johnathome]

Originally Posted by Wittmann

You obviously know absolutely nothing about engineering practice by making that comment.

There are countless cases throughout the entire spectrum of industry where engineers never know what is at fault and simply change units or components which they suspect may be the cause. Trial and error, even in 2015 still exists and always will.

I think that's the point he was making, you're still alluding to the Tivo being at fault when the people who fixed it don't even know.

Originally Posted by johnathome

Couldn't resist a little pop in your answer though

Plenty of you lot have been bubbling over to pop in your nasties at me, now it is my turn. Can you really blame me ?

---------- Post added at 14:05 ---------- Previous post was at 13:42 ----------

I would add, that some appreciation of my explanation of events leading to a successful conclusion and faultless TiVo and TV combination would be most welcome, but I personally now consider the Standby incident and this thread as being closed.

I am unsubscribing from it as there seems very little purpose in my further participation.