V+ : TiVo

Originally Posted by MarkC1984

OI. I have a Goodmans, never had trouble with it at all. Had it now for a good 6 or 7 years, maybe even 8.

My Goodmans is about the same age. It still looks new and has never given a millisecond of trouble since I bought it.

[harry_hitch]

Erm, Am I reading this thread correctly. The remote generally works with the TV, but you have an issue with the volume button only?

If this is the case, can I just say (at the risk of sounding incredibly stupid) could it just be that the volume button on the remote control does not work?

If the remote turns the telly on and off, I'd be surprised if the telly is rebelling against the use of the volume button.

If I am talking rubbish, I blame it fully on the empty bottles of Aspall's - the worlds greatest cider! :-)

[spiderplant]

Originally Posted by joglynne

At the time I was advised that it was not VM's responsibility to track down codes but that it was TV manufacture's responsibility to inform VM, Sky etc. Maybe a staffer could confirm if this has changed?

I don't think that was ever true. It wouldn't really help anyway. Remote controls are built with a specific set of TV codes built in, and new information coming to light wouldn't make any difference to remotes that are already built. They aren't reprogrammable. We rely on the remote control manufacturer programming in codes for all current models. In Wittman's case, there doesn't appear to be a suitable code.

Ideally TV manufacturers would stick to codesets that already exist, then we wouldn't have this problem. But sadly they don't.

As you say, Goodmans are especially problematic as they rebadge other brands.

---------- Post added at 21:59 ---------- Previous post was at 21:53 ----------

Originally Posted by harry_hitch

If the remote turns the telly on and off, I'd be surprised if the telly is rebelling against the use of the volume button.

Be surprised. It's quite common for only some of the buttons to work if the code isn't quite right.

Originally Posted by harry_hitch

If I am talking rubbish, I blame it fully on the empty bottles of Aspall's - the worlds greatest cider! :-)

You cant beat Saturday nights for alcohol-assisted posting. Casillero del Diablo and Courvoisier here

[joglynne]

Originally Posted by spiderplant

I don't think that was ever true. It wouldn't really help anyway. Remote controls are built with a specific set of TV codes built in, and new information coming to light wouldn't make any difference to remotes that are already built. They aren't reprogrammable. We rely on the remote control manufacturer programming in codes for all current models. In Wittman's case, there doesn't appear to be a suitable code.

Ideally TV manufacturers would stick to codesets that already exist, then we wouldn't have this problem. But sadly they don't.

As you say, Goodmans are especially problematic as they rebadge other brands.<snip>

Thanks for the clarification sp. Goodmans and LG were always the hardest to pin down.

Originally Posted by harry_hitch

Erm, Am I reading this thread correctly. The remote generally works with the TV, but you have an issue with the volume button only?

If this is the case, can I just say (at the risk of sounding incredibly stupid) could it just be that the volume button on the remote control does not work?

If the remote turns the telly on and off, I'd be surprised if the telly is rebelling against the use of the volume button.

If I am talking rubbish, I blame it fully on the empty bottles of Aspall's - the worlds greatest cider! :-)

The TiVo remote being discussed is brand new, the Kahuna big bundle was only installed on 13 March. The data base loaded into the TiVo remote does not have the Goodmans TV code included, hence the volume cannot be activated. Meaning that I have to use the TiVo remote for TV control and the old V+ remote for volume control.

The old V+ remote did have the Goodmans code included and works fine, but apparently the TiVO must have a different set of codes.

No problem switching to standby.

You are not talking rubbish, just asking a question.
Thanks

I am using blue because this is the most astonishing matter I have ever read on a Forum.

Copy original osts :-
Originally Posted by spiderplant
===============
The V+ and TiVo remotes are made by different manufacturers, and each manufacturer uses their own set of codes. In fact there are two different manufacturers of the TiVo remote - the colour of the logo tells me which one you've got.

I'll send you a white logo one to try when I'm back in the office on Tuesday. Just to confirm I've found the right account, is the second half of your postcode 2UL?

(I work in TV product development at VM, by the way)
================
Well Spiderplant did what he said and I received the WHITE logo remote on 18 March morning.

Even the batteries are different from the black logo set and the contained code set certainly must be - see under.

I immediately did an 0999 search for codes and within a short time it found a successful code that synchronised the volume of my TV to the TiVo remote. One press of OK and it all now works perfect, no more TWO remotes to juggle with !

So the unbelievably kind, dedicated and intelligent Spiderplant has solved a problem that Virgin from the CEO to the engineers (I had two of then call) down had no clue whatsoever how to solve.

I have Emailed Virgin CEO and told him the whole pathetic story of how a mammoth organisation like Virgin did not know the answer to remote volume synchronisation, when an ordinary employee of theirs did

My gratitude to Spiderplant does not have words in the English language to express it. But all I can say is a BIG THANK YOU to the most wonderful guy I have ever had the honour to meet, albeit on a Forum.

[Stephen]

It's honestly not that big a deal IMO.

Spider works in a particular department who will be more aware of product specific differences and changes than the customer service teams or install techs, who most of the time won't be told of such details. I wasn't even aware there were two versions of the TiVo remote, et alone the high contrast version.

By the way, its not actually the CEO you will have been dealing with but a special team who deal with high level complaints and issues. Its hardly a pathetic issue. It's probably only the second time this has happened in how many thousands of customers.

So the fact is that it has been programmed differently is also not a big deal really. Especially if its made by a different company. These things can happen. Then again it could simply have been a problem with the remote you were originally given.



However alls well that ends well.

[Mad Max]

My gratitude to Spiderplant does not have words in the English language to express it. But all I can say is a BIG THANK YOU to the most wonderful guy I have ever had the honour to meet, albeit on a Forum.

[passingbat]

Originally Posted by Stephen

It's honestly not that big a deal IMO.

.

It was for the OP who had a problem that all conventional channels failed to solve.

Spiderplant helps out a lot of people on here and it was right that his help was acknowledged and he was publicly thanked.

Originally Posted by Stephen

It's honestly not that big a deal IMO.

Spider works in a particular department who will be more aware of product specific differences and changes.

Whoever Spider is and what he does, he solved a problem that the entire Virgin organisation had no clue about and left the customer in total limbo using two remotes when only one was necessary,

This tiny solution should be known by the CEO team and especially the engineers. I find it incomprehensible that my lump it problem was solved by an incidental Forum member who simply read a thread.

Spider has demonstrated a remarkable degree of responsibility, dedication and consideration in helping out a customer that the entire Virgin machinery simply left in the lurch.

Well Stephen, if they were oblivious to this solution 24 hours ago, they sure are not now. I have sent an Email to this CEO team describing everything, so perhaps in future the TiVo Virgin people, especially the engineers will simply try the alternative white logo remote when they cannot find a TV code with the black logo remote and not leave the customer in limbo.

[spiderplant]

Originally Posted by Wittmann

This tiny solution should be known by the CEO team and especially the engineers.

To be fair, there really is no reason they should know this. The two remotes are meant to be interchangeable, and as far as I know you are the first person to ever have this fault. You have a very unusual TV.

Trying the other remote was a long shot but I thought it was worth a try, and got lucky. Off to buy a lottery ticket now...

Originally Posted by spiderplant

To be fair, there really is no reason they should know this. The two remotes are meant to be interchangeable, and as far as I know you are the first person to ever have this fault. You have a very unusual TV.

Trying the other remote was a long shot but I thought it was worth a try, and got lucky. Off to buy a lottery ticket now...

Spider,

My TV may have been very unusual, but thanks to you, it is not unusual now.



---------- Post added at 20:29 ---------- Previous post was at 19:58 ----------

Originally Posted by spiderplant

The two remotes are meant to be interchangeable.

Have I seen that supposition before and found it flawed.
I find it unbelievable that two remotes presumably made to a common Virgin specification have different TV code data bases.

Originally Posted by spiderplant

Trying the other remote was a long shot but I thought it was worth a try, and got lucky. Off to buy a lottery ticket now...

That is what sorts out the men from the boys in engineering practice. It is called a hunch and combined with a respectable engineers acquired tricks of the trade has often resulted in a solution.

You cannot learn these two factors in College, one comes from personal ability and the other from experience.

[Mad Max]

Don't you think this is just a wee bit ott...

[jb66]

I've never carried the white logo remote. I've only ever been issued with the black logo

[MalteseFalcon]

The first V+ box I had had a remote with the white logo on it. Subsequent remotes have not had that logo on it though.