I thought I would save some money BUT I was wrong

[At a loss]

Hello all I thought that I would share this with you all.


I have been a happy customer of NTL for quite some time now with both telephone and broadband.
There have been small problems with one thing and another but they was always corrected without to much problem.

A month (about) I asked for the broadband connection to be down graded due to financial reasons and also to have the broadband plus cancelled has no one in this house uses it and I was using the trial period to see anyone used it.

But on getting my e-mail notification for broadband billing I find that my broadband cost was £53.93? should have been £24.99?

I was on the 1.5 meg internet connection of which I upgraded from the old 600k. But as mentioned I needed to downgrade my speed.

Which I was told would be done after I spoke to some from customer services a month ago and I was not told anything about the pro rota thingy.

After calling customer services today I was told that my broadband bill included broadband plus (which I cancelled a month ago and never went past the trial period) and that I would have to pay this pro rota thingy (this was explained to me what it is).

But a few things are puzzelling me.......

When I first phoned customer services and asked for the speed decrease in my internet connection why was this pro rota thingy not explained or mentioned to me at the time?
Also I noted that the time it took for my broadband connection speed to drop down to the 750k took only about a week, so what happened to the month I paid in front with this pro rota thingy ( I must of paid in the same way) and why could they have not taken the pro rota thingy from the month in front that I paid with the 1.5 meg connection?and why did the broadband plus show up on my account has still active when I clearly asked for it to be cancelled at the same time I asked for the connection degrade?

In the mean time I have asked for my services including phone to be cancelled of which I was told that I would have to provide a contact number so that an engineer can collect the equipement.
Of which I said that I will not have a contact number due I do not use mobile phones and I have no plans at the moment to go with another provider for the phone or internet.
I was then told again that I would have to provide a contact number.
At which point I told the person on the phone that there will be someone on the property to allow the engineer to collect the equipement and after a short period of reminding the person that I do not have another contact number. They said that they would have to go and find out wheather this was ok or not. They came back to me and mentioned that will be ok and that my services would be disconnected after the 30 day notice period and an engineer would call round to collect the equipement.

At no point was there any attempt to try and save my custom.

I do not have any plans to go to another company at the present moment. So could some one in the know get back to me about the commects above to find out whats happened and why the break down in communication?

But at the end of the day I have a backup dialup number so i can continue to use services such has e-bay has I don't play much or has much on line gaming has I used to and has for reconnecting my phone I won't mention the other company in my area but if need be I will go back with them. I do not particularly want to has their system is a sham compared to the last 2 years with NTL.

Thankyou for taking the time to read this.

[Chris W]

which area are you in?

[At a loss]

Originally Posted by monkeybreath

which area are you in?

Derby DE21

[paulyoung666]

hi and to the site , what day of the month did you cancel and what day are you billed on ??????

[At a loss]

Originally Posted by paulyoung666

hi and to the site , what day of the month did you cancel and what day are you billed on ??????

Hello and thanks for the welcome's

I placed the cancel in today and I was told that they need 30 days notification.

For the broadband billing
The Direct Debit payment with respect to your ntl:home internet account is now due for £53.94 and will be collected on or immediately after 30/12/2004. Please note that no action is required as payment will be taken automatically.

[orangebird]

Originally Posted by At a loss

<snip>

But at the end of the day I have a backup dialup number so i can continue to use services such has e-bay has I don't play much or has much on line gaming has I used to and has for reconnecting my phone I won't mention the other company in my area but if need be I will go back with them. I do not particularly want to has their system is a sham compared to the last 2 years with NTL.

Thankyou for taking the time to read this.

How do you intend to use a dial up connection if you don't have a phone line?

[paulyoung666]

Originally Posted by orangebird

How do you intend to use a dial up connection if you don't have a phone line?

maybe a second bt line


i suspect your problem is due purely and simply to the crossover period

[orangebird]

Originally Posted by paulyoung666

maybe a second bt line


i suspect your problem is due purely and simply to the crossover period

but to quote At a loss

In the mean time I have asked for my services including phone to be cancelled of which I was told that I would have to provide a contact number so that an engineer can collect the equipement.
Of which I said that I will not have a contact number due I do not use mobile phones and I have no plans at the moment to go with another provider for the phone or internet.

Does that not suggest they have no other phone line?

[paulyoung666]

Originally Posted by orangebird

but to quote At a loss



Does that not suggest they have no other phone line?

ahhhhhhhhhh sorry

[At a loss]

Originally Posted by orangebird

How do you intend to use a dial up connection if you don't have a phone line?

Would help if you could read the post before commenting

Quoted from my post:
But at the end of the day I have a backup dialup number so i can continue to use services such has e-bay has I don't play much or has much on line gaming has I used to and has for reconnecting my phone I won't mention the other company in my area but if need be I will go back with them. I do not particularly want to has their system is a sham compared to the last 2 years with NTL.

There you go I have coloured the text in red.

[danielf]

I think I may have had something similar (this was Notts). I gave my 30 days notice late August, and cancelled the Direct Debit for BB half way through September. I recently received a bill for the BB charges for September. But, since Broadband is billed in advance, I had already paid this early in September.

I spoke to customer services, and ended up getting the amount 'waived'. The lady had some story about it depending on when you cancelled, but I did not understand what she was on about. If it's been paid in advance, you can't charge it a second time. Likewise, if you downgrade your service, the bill shouldn't rise. I would not be surprised if you are being billed twice as well.

Edit: They also tried to charge me for 1-5 Oct...

[orangebird]

Originally Posted by At a loss

Would help if you could read the post before commenting

Quoted from my post:
But at the end of the day I have a backup dialup number so i can continue to use services such has e-bay has I don't play much or has much on line gaming has I used to and has for reconnecting my phone I won't mention the other company in my area but if need be I will go back with them. I do not particularly want to has their system is a sham compared to the last 2 years with NTL.

There you go I have coloured the text in red.

Apologies, but I read your whole post twice.....

So why couldn't/wouldn't you give them another contact number?

[At a loss]

Originally Posted by orangebird

but to quote At a loss



Does that not suggest they have no other phone line?

I still have another phone-line but this was disconnected to go over to NTL.

[At a loss]

Originally Posted by orangebird

Apologies, but I read your whole post twice.....

So why couldn't/wouldn't you give them another contact number?

1 I do not have a mobile phone
2 I do not have a second contact number only the NTL line is connected

[orangebird]

Originally Posted by At a loss

1 I do not have a mobile phone
2 I do not have a second contact number only the NTL line is connected

Oh, OK. Sorry. Your post was a little confusing as you said you had no plans to get another phone line...