Help - new Tivo & Superhub installation

Osem · 13-01-2015, 10:59

Having them delivered some time today and wondering if I have to install and activate them both at the same time or whether I can sort the Tivo out then tackle the superhub?

I'll be replacing a Samsung STB and old cable modem connected to a Netgear router with the above and all I've been told is that they have to 'activated' after connection in order to work.

Are there any simple do's/don'ts for me to bear in mind before getting started? I have no idea what the setup will involve - the CS rep made it all sound very simple but I have no idea if that's a fair representation of the reality.

As regards the Superhub, I set up a password on my Netgear router, will I need to do the same thing and how do I go about that?

TIA as always.

nomadking · 13-01-2015, 11:10

I went through this process a few weeks ago. You have to call them up before connecting anything new. I hadn't even disconnected the old equipment. Make sure that the Tivo and Superhub are to hand. They will ask for the serial number of the Tivo and the MAC address of the superhub. The superhub has a default username and password. I encountered no problems with the process.

spiderplant · 13-01-2015, 11:43

It is an easy process, but it may well not let you do one without the other. To avoid losing your broadband, I'd suggest you don't start until you are ready to do both.

Osem · 13-01-2015, 12:23

Quote:

Originally Posted by nomadking

I went through this process a few weeks ago. You have to call them up before connecting anything new. I hadn't even disconnected the old equipment. Make sure that the Tivo and Superhub are to hand. They will ask for the serial number of the Tivo and the MAC address of the superhub. The superhub has a default username and password. I encountered no problems with the process.

Cheers for that. How long did it all take? Just want an idea of how much time I'll need to set aside.

SnoopZ · 13-01-2015, 12:28

Not sure about the Tivo but the SH phone call should be automatic, you just dial the phone number and that should activate it for you, i had it wired in but switched it on when it told me it was activated.

spiderplant · 13-01-2015, 12:40

TiVo takes about half an hour to be up and running once you've powered it up. But make the phone call to activate it first.

But you can go off and do something else while it initialises.

Osem · 13-01-2015, 13:05

It's arrived and I have the Superhub 2 ac. Will have a read through the stuff and probably start setting it all up tomorrow morning so if anyone has any other thoughts/suggestions feel free to let me know.

Cheers as always.

spiderplant · 13-01-2015, 14:04

Quote:

Originally Posted by Osem

Will have a read through the stuff

You are a fine person!

Quote:

Originally Posted by Osem

if anyone has any other thoughts/suggestions feel free to let me know.

Hopefully the stuff that came with it tells you all you need to know. But I'd be very interested in your feedback in how it went.

Osem · 13-01-2015, 14:14

Oddly I've been having a few intermittent connection problems over the last couple of days - it's happened 3-4 times today already but the connection is usually restored after a short while without me doing anything. Thinking about my impending installation, I just rang 150 to see if there was a known fault in my area but nothing was mentioned in the automated spiel so I guess the problem is very localised or with my old equipment somewhere. The automatic connection check revealed nothing either but I got the standard 'reset the modem' which I'm just about to do. Maybe my old stuff knows it's about to be replaced. What do you think?...

spiderplant · 13-01-2015, 14:56

Quote:

Originally Posted by Osem

Maybe my old stuff knows it's about to be replaced. What do you think?...

Hard to say. It could be one of many different things. I suggest you wait until you've got the new kit in and see how it goes.

SnoopZ · 13-01-2015, 15:20

Quote:

Originally Posted by Osem

Oddly I've been having a few intermittent connection problems over the last couple of days - it's happened 3-4 times today already but the connection is usually restored after a short while without me doing anything. Thinking about my impending installation, I just rang 150 to see if there was a known fault in my area but nothing was mentioned in the automated spiel so I guess the problem is very localised or with my old equipment somewhere. The automatic connection check revealed nothing either but I got the standard 'reset the modem' which I'm just about to do. Maybe my old stuff knows it's about to be replaced. What do you think?...

Just plug in the SH2ac and dial the activation number then put in your wireless password, it will take you 10mins, very easy to do.

qasdfdsaq · 13-01-2015, 22:28

There's no technical reason that you'd have to upgrade them at the same time, just like there's no reason you and your neighbors all have to upgrade at the same time.

spiderplant · 13-01-2015, 23:07

Quote:

Originally Posted by qasdfdsaq

There's no technical reason that you'd have to upgrade them at the same time, just like there's no reason you and your neighbors all have to upgrade at the same time.

I suspect the phone menus don't let you choose which equipment to activate. Everything in the order gets done at the same time. So not a technical reason, but just how it's designed.

Osem · 14-01-2015, 09:57

Just connected the TIVO - the hardest part so far was untangling and sorting out the myriad wires behind the cabinet emanating from the TV, STB, VHS player, DVD player/recorder, HDD Recorder, Hifi system and CCTV system. I can see life on the TV screen however so all appears to be going well...

Will head off to swap the modem shortly so if you don't hear back from me for some considerable time you'll know it wasn't quite the 10 minute job predicted...

spiderplant · 14-01-2015, 10:18

You may get a "Network Availability C133" error on the TiVo Home screen. Don't worry if you do - it's a current system outage. It's being worked on.