Virgin Media to raise broadband and phone prices in Feb 2015
20-12-2014, 20:51
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#256
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Inactive
Join Date: Jul 2005
Location: Ourgate
Services: Tivo 152meg BB
Phone
Posts: 155
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
I still have not had my BB upgrade to 150mb that i have been paying for since september and now they want to raise my bill again
Taking the P*ss in my opinion
Whats the number for sky
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20-12-2014, 23:48
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#257
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Ice Cold
Join Date: Oct 2006
Location: West Yorkshire
Age: 48
Services: XL TV
M Phone
1000MB BB
Posts: 1,568
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
Just had my bill come through about an extra £5 a month from feb
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21-12-2014, 20:35
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#258
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cf.member
Join Date: Nov 2009
Services: M600, talk more anytime
2 x V6, sky cinema, Sky sports Maxit TV, kids pack, unlimited sim
Posts: 75
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
currently paying 72 for tvxl 152mb and phone xl with 2 boxes. i bartered that down from 81 only a few months ago when the "big" packages came in. now a 4.50 increase currently chatting to a sky advisor to see how much a new line would be for the 1/2 price offer as my old bt one is now a business line
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22-12-2014, 10:21
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#259
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cf.geek
Join Date: Dec 2007
Location: CF24
Services: M tv
Broadband
150Mb/s.
Superhub 3
V6
Posts: 810
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
I just reduced my services as I couldn't justify the price. XL tv to M and broadband down a bit. Got 3 months free sky sports and movies. Bill down from £69 to £45.
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22-12-2014, 12:49
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#260
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Inactive
Join Date: Jul 2013
Location: Sutton
Services: Virgin TIVO XL package & Sky Movies and Sports HD XXL broadband & superhub
Posts: 615
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
well i finally called and played the calm and polite approach and was happy that I now get upgraded to TIVO, increased broadband to 152mb and pay £5 less a month than I currently do and wont have the price increase.
I do see hwoever regulation in this sector coming similar to energy where they have to review yoru package to esnsure fair price because it shoudlnt be the case that I get hell a lot more for less than what i was on; it does penalise the quiet customer
Also final word on customer service; from where they were in 2010 when I first called to now is leaps and bounds better; I know people have bad experiences with CS but in terms of improvement when i first had it installed to where they are now I have to gicve credit where its due
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22-12-2014, 14:47
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#261
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 10,129
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
Quote:
Originally Posted by Anypermitedroute
Also final word on customer service; from where they were in 2010 when I first called to now is leaps and bounds better; I know people have bad experiences with CS but in terms of improvement when i first had it installed to where they are now I have to gicve credit where its due
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Depends where in VM you ring. 'Retentions' always has been very good, with reason; I tend to just ring them whatever the issue. The other areas service can be variable and from a random country; same as everywhere else these days.
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22-12-2014, 15:09
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#262
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Inactive
Join Date: Jul 2013
Location: Sutton
Services: Virgin TIVO XL package & Sky Movies and Sports HD XXL broadband & superhub
Posts: 615
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
Quote:
Originally Posted by Mr K
Depends where in VM you ring. 'Retentions' always has been very good, with reason; I tend to just ring them whatever the issue. The other areas service can be variable and from a random country; same as everywhere else these days.
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well i have had to ring CS for a fault recently as well and have to give kudos where its due from the india set up to home based centre, its a much better experience than what i had in 2010
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22-12-2014, 15:25
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#263
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Inactive
Join Date: Jun 2003
Location: Sunny Scunny, North Lincolnshire
Posts: 1,068
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
Price increase for me caused me to reduce services to Freeview and 50MB BB, keeping Tivo and VHD+ boxes, saving over £20 pm.
Will get Eurosport on an app for £3.99 pm, meets my needs!
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22-12-2014, 18:18
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#264
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Inactive
Join Date: Mar 2005
Posts: 133
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
£6.89 increase, I don't think so.... they'll be getting a phone call.
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22-12-2014, 19:26
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#265
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cf.addict
Join Date: Jun 2007
Posts: 129
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
I received my price increase letter about 3 weeks ago, going up £4.69, I am not happy but accept it to a certain degree.
What has upset me is I have been informed I am being upgraded from 30 to 50mb broadband by Dec 2014, now I have just looked at my details and it says Feb-April 2015 with the usual disclaimer.
Pretty poor show that.
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22-12-2014, 21:01
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#266
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Inactive
Join Date: Mar 2011
Location: Sheffield
Services: Sky Q 2TB & Sky Q Mini (Box Sets with Cinema & Sports HD) with VM VIVID 100Mbps Broadband & M Phone
Posts: 582
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
Just got home to my letter and £4.50 increase from Feb 2015 so along with the additional £1.00 on the Line Rental that'll be a 9% rise for the Big Kahuna bundle.
As I've mentioned previously, if it wasn't for the fact I've paid upfront for my Sky Sports season ticket then I'd be moving the TV to Sky with 50% off for 12 months.
I feel a complaint coming on! 
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22-12-2014, 23:07
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#267
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Inactive
Join Date: Apr 2011
Posts: 63
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
why are peoples increases different??
surly is "x" services goes up by £1 then everybodies "x" services goes up by £1?
Think i will give them a ring tomorrow and see what can be done and ask them for a breakdown of the increaee
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22-12-2014, 23:50
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#268
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Inactive
Join Date: Nov 2008
Location: Brizzle
Services: V6, 350mb Broadband, Phone
Posts: 359
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
£8.39 more!!!! On a £58 bill. Absolute total joke!!!!
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23-12-2014, 00:06
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#269
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,479
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
I rang up retentions today about my £4.69 increase (on 50 meg, tv XL and M phone). The CS adviser was quite apologetic that he could only refund me the total cost of the price increase for the remaining duration of my contract (up to August), but recommended that i ring up again in August to see what they could do for me. It's already showing as a credit against my next bill. Glad i rang !!
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23-12-2014, 18:21
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#270
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cf.member
Join Date: Nov 2009
Services: M600, talk more anytime
2 x V6, sky cinema, Sky sports Maxit TV, kids pack, unlimited sim
Posts: 75
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Re: Virgin Media to raise broadband and phone prices in Feb 2015
phoned retentions today and spoke to a lovely girl. I asked if she could do something for me about the price increase
currently on
XXLBB
XLTV
XL phone
Tivo
Extra V+ box
total £72.49pm
she offered me to stay for 12 months a revised monthly total of £64.99.
Get in!
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