New TV advice in a hurry - Page 2

**Chris** · 03-12-2014, 20:16

126cm is 50 inches Arthur. If your missus ordered a 55ins telly, then they should deliver one that is 55ins, which in centimetres would be 139.7, so probably quoted as 140cm.

TV model numbers often incorporate the screen size in inches. What was the model number in the catalogue, and what is the model number on the box you have received? On the box, the model number may be on a sticker on the side, with a barcode and other information.

Arthurgray50@blu · 03-12-2014, 20:39

Cheers Chris, this is what l found. The picker at the warehouse has stuck a sticker saying. '55 LG580V' BUT on the box by the barcode. It clearly states 50LG580V on the box with 50 in brackets ( ). And 126cm under the 50. We have had deliveries twice, we have complained. This has been two weeks.

BUT we want a 55inches - this what l want for Xmas.

**Chris** · 03-12-2014, 20:40

Something fishy is going on. Does the item in the catalogue have a model number, just to absolutely confirm that you ordered a 55 ins set? Or do you have the details on a receipt or invoice?

Arthurgray50@blu · 03-12-2014, 22:04

In the catalogue it clearly states the catalogue number is the same, BUT it states 50 - 55 - 60 before the code.

On the invoice it clearly states that l should have a 55 in tv at a cost of £1.149.00 which is the cat price. For a 50in tv it's £500.00. T his is why I was double checking everything

qasdfdsaq · 04-12-2014, 05:15

It's not unusual to get a cockup where somebody has stuck the wrong label on a product at the warehouse. If it's happened twice it's likely they've done it to all of them.

**Chris** · 04-12-2014, 07:03

Quote:

Originally Posted by Arthurgray50@blu

In the catalogue it clearly states the catalogue number is the same, BUT it states 50 - 55 - 60 before the code.

On the invoice it clearly states that l should have a 55 in tv at a cost of £1.149.00 which is the cat price. For a 50in tv it's £500.00. T his is why I was double checking everything

Time for a phone call to their 'help' centre, in that case. As Qasi says, if they have mislabelled a load of them in the warehouse, someone needs to actively check you're getting the right set, otherwise they'll keep sending you 50ins ones until January.