Recording a call - VM staff

[mr.ben]

You asked wether it was ok to do it. And it was explained...the issue with recording calls is the law.

[Russ]

I didn't ask if it was "OK to do it". I asked if it was true that VM staff are instructed to end the call.

[mr.ben]

Ok. Its their choice.

[qasdfdsaq]

Originally Posted by Kushan

but when you record a call to Virgin, are you recording Virgin the company, an employee of Virgin or an individual person who happens to work for Virgin? They may well sound like the same things, but there's a distinction there, a subtle one, that can't be overlooked. In the case of the latter, yes Virgin is actually the 3rd party. Confusing, yes.

You are calling the company and the person you are speaking to is acting in their official capacity as an agent of that company. The case of 'an individual person who happens to work for Virgin' would never apply unless you were calling them on their personal phone while they are out of the office.

[Horizon]

Originally Posted by mr.ben

You asked wether it was ok to do it. And it was explained...the issue with recording calls is the law.

And which law prohibits the recording of a call on their own phone?