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BBC iplayer problem
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Old 09-10-2014, 22:28   #46
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Re: BBC iplayer problem
Looks like it's back up and running again. Just watched Andrew Marr in HD and no glitches!

If it's still not working for you, re-boot your box and it should now be fine.
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Old 09-10-2014, 22:52   #47
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Re: BBC iplayer problem
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Just watched Andrew Marr in HD and no glitches!
Apart from Andrew Marr of course....
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Old 12-10-2014, 16:44   #48
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Re: BBC iplayer problem
Trying to watch now but just getting server error crap and constant buffering. YouTube and Netflix work perfectly fine though.
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Old 12-10-2014, 18:29   #49
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Re: BBC iplayer problem
Anyone still having BBC Iplayer problems can you please fill out the survey on the VM Community forum http://community.virginmedia.com/t5/...n/td-p/2375611 because they are saying only a few customers have filled it in which hasn't given them enough information. Thanks
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Old 13-10-2014, 10:09   #50
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Re: BBC iplayer problem
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Originally Posted by spj20016 View Post
Anyone still having BBC Iplayer problems can you please fill out the survey on the VM Community forum http://community.virginmedia.com/t5/...n/td-p/2375611 because they are saying only a few customers have filled it in which hasn't given them enough information. Thanks
Perhaps if they put it on VM's webpages, or on TiVo itself rather than hidden away on a forum they might get a better response.
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Old 13-10-2014, 10:35   #51
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Re: BBC iplayer problem
The more I think about it, the more VM seem to be treating the whole iPlayer/local network congestion thing very reactively.

In my case if I hadn't nagged CS continually over a period of weeks, I don't get the feeling the congestion would have been logged anywhere near as quickly as it was. Obviously I don't know the nature of the fix in my area, but I'm left wondering if VM Networks were a bit more proactive about congestion triggers being breached, would things get logged (and ultimately fixed) quicker.

Perhaps I'm just being too simplistic, and the problem is communication within CS. Then there were the ping problems last week... a fault log wasn't exactly forthcoming then!
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Old 13-10-2014, 10:59   #52
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Re: BBC iplayer problem
For me HD is always the problem and given that iPlayer on TiVo defaults to SD every time many viewers are probably only using that or have given up on HD based on past poor performance of it.
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Old 13-10-2014, 11:48   #53
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Re: BBC iplayer problem
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Originally Posted by Mr K View Post
Perhaps if they put it on VM's webpages, or on TiVo itself rather than hidden away on a forum they might get a better response.
That's what needs to be done, they seem to think customers who have a problem go to the VM Community forum which I would not think most do. And I doubt customers who phone them to complain about the BBC Iplayer get told to go to the VM Community forum to fill out the survey. They can put advertisements up quick enough on TiVo so I am sure that they can put the survey details up. These problems have gone on for months now if not years so it's about time they sort it out.

---------- Post added at 10:48 ---------- Previous post was at 10:19 ----------

It's so inconsistent too, last night I watched last weeks antique roadshow at around 9pm in HD and it played perfect right the way through but on Friday I tried to watch our zoo at 3pm in the afternoon and it started freezing immediately on HD and SD. You think it is finally fixed and then it starts freezing again.
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Old 13-10-2014, 12:20   #54
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Re: BBC iplayer problem
It's the nature of congestion that it is inconsistent. You have no way of knowing what else is going on in the network at the same time - 3pm might seem like a quiet time but that day thousands of parents in your area might have arbitrarily decided to plop their kids in front of CBeebies shows on iPlayer.
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Old 13-10-2014, 13:10   #55
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Re: BBC iplayer problem
The thing is VM don't seem to want to admit that it's a congestion problem.
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Old 13-10-2014, 13:16   #56
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Re: BBC iplayer problem
If everyone who continues to have problems with the BBC i-Player rang Virgin to complain, the sheer numbers should prompt them to do something. A lot of people have just been putting up with it.

Having said that, I've had no further problems with it since they 'fixed' the problem a few days ago.
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Old 13-10-2014, 14:06   #57
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Re: BBC iplayer problem
Gave up using IPlayer on TIVO and now Chromecast IPlayer to my TV and all is well. That tells me it's VM's problem
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Old 14-10-2014, 13:32   #58
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Re: BBC iplayer problem
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Originally Posted by 007stuart View Post
Gave up using IPlayer on TIVO and now Chromecast IPlayer to my TV and all is well. That tells me it's VM's problem
It sounds as though it might have been a congestion problem, but who knows? The problem seems to be fixed for me now, so keeping my fingers crossed it stays that way!
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Old 05-11-2014, 02:48   #59
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Re: BBC iplayer problem
Hi all. Just found this forum. I changed to a TIVO box when they first came out. NEVER has my BBCi Player worked on it properly. VM have changed my box several times had engineers here, upscaled the complaint etc but it has reached the point that i just dont watch bbc progs on catch up. Everything was perfect with my VHD and to be honest I wish I'd never upgraded to TIVO (worst decision I ever made). I was advised a long time ago that it was a BBC issue and was advised that it would be fixed by June 2013. Never happened. I emailed the BBC also with no joy. Only came across this forum now as I decided to complain to Watchdog about the BBC :-). So sent a complaint into them and did a search for other comments about people having the same problems and low and behold here I am. I have now also filled in the survey form for VM but was never aware of that from anywhere (especially VM). Problem appears a bit more prevalent now. I do hope they can get the thing sorted as I agree with all comments BBCiplayer works fine on all other platforms such as PC or NowTV box on my TV upstairs but all other catch up services and streaming from 4OD, ITV, Channel5 etc all work very well on TIVO. Gees thats been a bit of a long spiel. Sorry
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Old 05-11-2014, 13:27   #60
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Re: BBC iplayer problem
Quote:
Originally Posted by mistermcg View Post
Hi all. Just found this forum. I changed to a TIVO box when they first came out. NEVER has my BBCi Player worked on it properly. VM have changed my box several times had engineers here, upscaled the complaint etc but it has reached the point that i just dont watch bbc progs on catch up. Everything was perfect with my VHD and to be honest I wish I'd never upgraded to TIVO (worst decision I ever made). I was advised a long time ago that it was a BBC issue and was advised that it would be fixed by June 2013. Never happened. I emailed the BBC also with no joy. Only came across this forum now as I decided to complain to Watchdog about the BBC :-). So sent a complaint into them and did a search for other comments about people having the same problems and low and behold here I am. I have now also filled in the survey form for VM but was never aware of that from anywhere (especially VM). Problem appears a bit more prevalent now. I do hope they can get the thing sorted as I agree with all comments BBCiplayer works fine on all other platforms such as PC or NowTV box on my TV upstairs but all other catch up services and streaming from 4OD, ITV, Channel5 etc all work very well on TIVO. Gees thats been a bit of a long spiel. Sorry
We feel your frustration! Good luck with your campaign.
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