Superhub Virgin Business Superhub now has Modem Mode - Page 2

ccarmock · 02-11-2014, 15:10

oh really? so not just SH2AC firmware in a business form to release then?

Hopefully they won't take too long, as, yet again, their fastest fixed IP business service is the slowest they offer new residential customers.

Ignitionnet · 02-11-2014, 15:25

A PPP client that works with the hardware is the only real difference between the firmwares beyond the obvious cosmetics.

Last I heard there were still issues with the PPP client causing resource issues.

qasdfdsaq · 02-11-2014, 17:25

Why PPP (as opposed to the much better acclaimed L2TP)

ccarmock · 02-11-2014, 21:25

I thought it was an L2TP tunnel the business Superhub formed for it's fixed IP address services

FGUK · 03-11-2014, 13:40

Have a new VM Business service here with Superhub 1. Was informed by VM tech support (after being a dumby and clicking the button that says I can have modem mode) that the modem mode still isn't supported.

MuffinM · 03-11-2014, 15:07

Quote:

Originally Posted by FGUK

Have a new VM Business service here with Superhub 1. Was informed by VM tech support (after being a dumby and clicking the button that says I can have modem mode) that the modem mode still isn't supported.

Is that with the 50 or 150 service?

I've got a client on 50mb with a Hub 2 (well I presume it is a 2 as it's 2.00 in hardware version on the portal) and I'm going to put in an old 1841 as a stop gap with Modem mode enabled but I'm curious how the Static IP thing will work.

The current Vigor 2830 they have keeps crashing without Modem mode which I thought might be because there's double NAT'ing and it's getting the Vigor all confused.

Kushan · 03-11-2014, 15:17

Quote:

Originally Posted by FGUK

Have a new VM Business service here with Superhub 1. Was informed by VM tech support (after being a dumby and clicking the button that says I can have modem mode) that the modem mode still isn't supported.

It's debatable if "Modem mode still isn't supported" means that, or that the agent you spoke to just didn't get the memo. Happens a lot with Virgin.

Ignitionnet · 03-11-2014, 20:05

The L2TP tunnel is from the CMTS back to a BRAS / LNS. The connection between CPE and CMTS is PPPoE.

L2TP is pretty basic and lacks the functionality needed for this; it is there to extend layer 2 networks, not for what is essentially emulating a dial-up connection over an IP network.

When you use an 'L2TP' or 'PPTP' VPN, the payload inside the L2TP / PPTP frame is PPP.

L2TP is for joining layer 2 networks across a layer 3 network. Great for making a PPP session think it's directly connected to a BRAS across an IP network, not so good for connecting a CPE to a VPDN.

qasdfdsaq · 03-11-2014, 20:38

Urgh. I got PPP confused with PPTP.

Ignitionnet · 03-11-2014, 21:36

Quote:

Originally Posted by qasdfdsaq

Urgh. I got PPP confused with PPTP.

Which is a tunneling protocol for PPP and mandates it as its payload

qasdfdsaq · 03-11-2014, 22:48

Yes, it can be, however as you say not the only one, and also generally not recommended these days for pretty much anything. I'd be concerned about any 'business' product running on PPTP...

ccarmock · 03-11-2014, 22:56

Quote:

Originally Posted by MuffinM

Is that with the 50 or 150 service?

I've got a client on 50mb with a Hub 2 (well I presume it is a 2 as it's 2.00 in hardware version on the portal) and I'm going to put in an old 1841 as a stop gap with Modem mode enabled but I'm curious how the Static IP thing will work.

That's still a Business Superhub 1. All of them report version 2.00 hardware, but still an old SH1.

The 50 Mb/s service was, and still is, only provided on a Business Superhub 1. I guess this will change when the Superhub 2AC has a business firmware version available.

From Igni's useful info here it sounds like we are waiting for two things.....

1. Business Firmware to become available for the SH2AC, which, in theory, could mean they could offer that device for the 50 Mb/s service as soon as the firmware is available.
2. The PPP issues to be resolved so that when (1) is available they can then offer fixed IP services on the 152 Mb/s option.

Sales are quoting Q1 2015 for this..... I'm not holding my breath sadly....

I had heard that the next firmware release would include a SIP ALG. I can't check since my SH has not yet been upgraded to the new business firmware, has anyone else noticed that option?

FGUK · 03-11-2014, 23:22

50mb service (connected to a draytek 3900) as said by ccarmock. 150mb service has no static ip at the mo, so that's a no go. I take the point that modem mode might be working but only if the support tech got the memo, so far they didn't tell me much voluntarily about anything (no letter of welcome with ip or username or password, or billing date or account number) , really impressed with the service! , but at least the speed is better than dsl.

---------- Post added at 23:22 ---------- Previous post was at 23:19 ----------

Oh and you can have 150mb now on a business service according to the engineers (who had allegedly just completed an upgrade elsewhere).. Business for me though means fixed ip and I hear the same date for that as ccarmock

huwjr · 07-11-2014, 09:43

Hey guys and hallelujah for this thread!

In exactly the same situation as many here, received the firmware update 2 hours after my my last tweet moaning about modem mode (too good to be true?) router static ip subnet router has been flakey ever since.

Have tried (and failed) to get modem mode working with DHCP and a laptop/downstream router - I get an ip, gw, dns, subnet but unable to ping anything other than the 192.168.100.1 IP.

WRT:

Quote:

Originally Posted by qasdfdsaq

In modem mode the modem does not deal with the routed subnet, you have to do that yourself.

Just to be absolutely clear on this, are you saying no static ips available for downstream router in modem-mode?

Many thanks

Hjr

Vm business 50mb

edit:

Do you have any other suggestions?

At the moment we have the SH in Router mode with dhcp, firewall and wifi disabled and have a static ip subnet setup for an old ALIX box running m0n0wall to handle our networks DHCP and PPTP vpn.

The aim is to upgrade this to a 2nd, newer ALIX box that is running pfsense, to get rid of the PPTP vpn in favour of openvpn and to get rid of a mostly redundant juniper fw.

Static ip is required for a nas box and local development/staging environments.

Tried to swap out the old ALIX box for the new one after having no luck with modem mode and discovered I couldn't ping the new one from the SH and was getting no access beyond the SH on the way out either!

Muchos confused..

rhyds · 07-11-2014, 10:15

Is it a single static IP you have or a routed subnet?