General Coming Soon to Virgin TV (2014) Vol. 3 - Page 74

Bananaman_007 · 01-08-2014, 16:02

Quote:

Originally Posted by Media Boy

Virgin channel list is

I mean:

-Local TV channels being on Channel 159 when Channel 119 is free.
-More4 +1 being on Channel 196 when channel 141 is free.
-No channels on 185 to 188.
-Lifetime being on Channel 242 and not part of general entertainment.

Yes they are going to have to do something as they are running out of space by having these gaps all over the EPG. The perfect time to do it would have been when the Sky channels moved. I guess by it not happening means VM do not see it as a priority which may also mean no new channel launches are coming any time soon in the general entertainment space.

theone2k10 · 01-08-2014, 16:27

Quote:

Originally Posted by Bananaman_007

Yes they are going to have to do something as they are running out of space by having these gaps all over the EPG. The perfect time to do it would have been when the Sky channels moved. I guess by it not happening means VM do not see it as a priority which may also mean no new channel launches are coming any time soon in the general entertainment space.

They will be doing something very soon.

Ultimate.Conj · 01-08-2014, 16:32

Quote:

Originally Posted by theone2k10

They will be doing something very soon.

I've got a feeling that the big Tivo update could be coming soon with a shake-up of the EPG....am I warm?

denphone · 01-08-2014, 16:38

Quote:

Originally Posted by Ultimate.Conj

I've got a feeling that the big Tivo update could be coming soon with a shake-up of the EPG....am I warm?

Having had a look into Chads crystal ball l reckon you are very warm.

muppetman11 · 01-08-2014, 16:42

Quote:

Originally Posted by Ultimate.Conj

I've got a feeling that the big Tivo update could be coming soon with a shake-up of the EPG....am I warm?

You may as well pluck something out the air........most of the so called insiders on here do.

denphone · 01-08-2014, 16:48

Quote:

Originally Posted by muppetman11

You may as well pluck something out the air........most of the so called insiders on here do.

Perhaps they get their insider information from thy master.

spiderplant · 01-08-2014, 17:54

Quote:

Originally Posted by Ultimate.Conj

I've got a feeling that the big Tivo update could be coming soon with a shake-up of the EPG....am I warm?

Arctic! The channel numbers are part the broadcast on the network, and unrelated to the box software. Bear in mind that VM doesn't just have TiVo boxes - but they all use the same channel numbers.

DaMac · 01-08-2014, 18:49

Ok so is there going to be a big channel number shake up on all boxes?

denphone · 01-08-2014, 18:50

Quote:

Originally Posted by DaMac

Ok so is there going to be a big channel number shake up on all boxes?

SP lips are sealed.

01-08-2014, 19:21

Quote:

Originally Posted by spiderplant

It's been high up the EPG for a long time and I'd imagine most people access it by typing in the number. If it was moved they probably wouldn't be able to find it.

That applies to any change of EPG slot by any channel. I'm sure VM are quite capable of adding a message slate on the old EPG slot in North Lincs for a reasonable period of time.

Quote:

The problem is they DON'T stick to the script. If they did, they would have given Richard the correct answer instead of offering a tech visit.

I would disagree, if they weren't sticking to a script, the advisor at the overseas call centre wouldn't have suggested a completely inappropriate solution when my router failed. I pointed out that there was no wi-fi signal, even with the laptop placed right next to the router, she then suggested that I possibly needed a range extender!!!

Nor would she have asked for permission to access the laptop to change the laptop settings, after I had explained that all devices in the house weren't getting a wi-fi signal. Obviously, I didn't grant permission.

I didn't get anywhere with the call and had to make a further call to complain before a service visit was arranged. The engineer replaced the faulty router. The engineer commented that it was sometimes difficult getting an appropriate response from the overseas call centre as they seem to "work to a script".

telegramsam · 01-08-2014, 19:34

Had to call virgin today,well my partner did to be exact,as we couldn`t connect to the internet. The woman my partner spoke to couldn`t of been more helpful and had us sorted within 10 minutes. So from my experience today and on a number of other cases virgin call centre staff have been spot on.

1andrew1 · 01-08-2014, 19:53

Quote:

Originally Posted by Media Boy

-Local TV channels being on Channel 159 when Channel 119 is free.

VM probably didn't want to give up such a low number to local TV which can't be paying much for the capacity. The local TV channels get 117 on Sky but presumably Sky has no involvement in deciding this.

01-08-2014, 20:02

Quote:

Originally Posted by telegramsam

Had to call virgin today,well my partner did to be exact,as we couldn`t connect to the internet. The woman my partner spoke to couldn`t of been more helpful and had us sorted within 10 minutes. So from my experience today and on a number of other cases virgin call centre staff have been spot on.

If the problem can be "seen" from their end, they are usually very helpful and get the fault fixed or arrange a service visit. If the problem isn't obvious from their end, e.g. failure of the router wi-fi, they can quickly turn into script robots, as I discovered.

---------- Post added at 20:00 ---------- Previous post was at 19:56 ----------

Quote:

Originally Posted by Bananaman_007

Seems off that it is in the documentary and factual part of the EPG rather than the general entertainment.

242 onwards appears to be being used as an overflow for the entertainment section.

---------- Post added at 20:02 ---------- Previous post was at 20:00 ----------

Quote:

Originally Posted by Media Boy

Virgin channel list is

I mean:

-Local TV channels being on Channel 159 when Channel 119 is free.
-More4 +1 being on Channel 196 when channel 141 is free.
-No channels on 185 to 188.
-Lifetime being on Channel 242 and not part of general entertainment.

Presumably, the channel numbers are reserved for something specific. All part of VM's master plan.

vincerooney · 01-08-2014, 23:34

i think nothing has happened in the last 40 hours (since i lay in bed and didnt move) but if anyone friendly can fill me in otherwise (cough cough dephone) if anything did happen let us know

denphone · 02-08-2014, 08:38

Quote:

Originally Posted by vincerooney

i think nothing has happened in the last 40 hours (since i lay in bed and didnt move) but if anyone friendly can fill me in otherwise (cough cough dephone) if anything did happen let us know

Morning Sir and l hope you are fine and well this morning.