Superhub New superhub 2 and no wifi - Page 4

kered10 · 05-07-2014, 07:49

I've just received a new Superhub 2 after changing to the Big Kahuna and going from Superhub 1 30Mb to Superhub 2 152Mb.
The initial connection and registration worked just fine, but over the three days since I got it, it seems difficult to keep a wifi connection. My PC on wired connection is fine.
My Nexus 7 tablet shows the network as "saved, secured with WPA/WPA2" when the connection has been lost, and trying to "forget" and then re-enter the passphrase doesn't work. Similarly with my Galaxy S4 mini phone, and my wife's Kindle Fire HDX. Switching it off and then on after 30 seconds works, but I have had to do this 4 times in 24 hours. I rarely had to reboot my Superhub 1.
Any suggestions welcome.

yorkshireborn · 05-07-2014, 13:33

you could try moving your SH away from other electrical items but if that's not possible stick it in modem mode and use your own router.

philwhite100 · 05-07-2014, 13:59

I spent 1 hour on the phone to VM customer services last night and the person dealing with the issue almost ran out of options until he rebooted the Superhub about 4 times then I had a working connection which lasted all of a couple of hours.

I give up.

**Hugh** · 05-07-2014, 14:13

Mod comment - two threads on the same topic merged.

General Maximus · 05-07-2014, 16:16

Quote:

Originally Posted by philwhite100

I spent 1 hour on the phone to VM customer services last night and the person dealing with the issue almost ran out of options until he rebooted the Superhub about 4 times then I had a working connection which lasted all of a couple of hours.

I give up.

Surely at that point they should have offered to send a new shub out. Are all the other devices still connecting ok and continues to be just the laptop?

philwhite100 · 05-07-2014, 17:10

Quote:

Originally Posted by General Maximus

Surely at that point they should have offered to send a new shub out. Are all the other devices still connecting ok and continues to be just the laptop?

Yes all other devices connect without issue, it's just the laptop.

General Maximus · 05-07-2014, 18:37

How interesting. Did you try disabling the firewall on the shub? Something is going on at the software level if it connects and then conks out.

judgey · 05-07-2014, 19:18

what OS is the laptop using , is it Vista >??

noel43 · 05-07-2014, 19:59

Quote:

Originally Posted by philwhite100

If Norton is ruining it how come I had no problems on the original Superhub.

OK so if I completely removed Norton and still had no connection what do I do next??

I had the same prob, had a tech visit, spent an hour trying to solve, said they had a compatablity with some types of wifi.

qasdfdsaq · 05-07-2014, 21:32

1) Why did you replace your Superhub 1 if you didn't have any problems with it
2) Have you tried resetting the Superhub 2? If so and it is still having these problems, it's probably faulty and needs replaced.

philwhite100 · 06-07-2014, 10:01

Quote:

Originally Posted by judgey

what OS is the laptop using , is it Vista >??

Windows 8.1 and no issues with the Superhub 1

---------- Post added at 09:58 ---------- Previous post was at 09:55 ----------

Quote:

Originally Posted by qasdfdsaq

1) Why did you replace your Superhub 1 if you didn't have any problems with it
2) Have you tried resetting the Superhub 2? If so and it is still having these problems, it's probably faulty and needs replaced.

The reason it was replaced is that we had a change in services so they did the speed upgrade to 150mb and installed the new Superhub at the same time.

In another thread on this forum I was not bothered about the new model as my old one worked perfectly.

I might ask VM to come back and reinstall the old model if they can do that

---------- Post added at 10:01 ---------- Previous post was at 09:58 ----------

Quote:

Originally Posted by General Maximus

How interesting. Did you try disabling the firewall on the shub? Something is going on at the software level if it connects and then conks out.

Yep the firewall is disabled. I might just revert back to modem mode and use the old wireless router I have somewhere.

The old saying of if it aint broke don't fix it comes in to mind here.

qasdfdsaq · 06-07-2014, 11:36

Quote:

Originally Posted by philwhite100

The reason it was replaced is that we had a change in services so they did the speed upgrade to 150mb and installed the new Superhub at the same time.

No that's what they did, that's not a reason why...

The speed upgrade has nothing to do with a new Superhub, so, why did you get a new Superhub?

jb66 · 06-07-2014, 11:41

Quote:

Originally Posted by qasdfdsaq

No that's what they did, that's not a reason why...

The speed upgrade has nothing to do with a new Superhub, so, why did you get a new Superhub?

So he has a chance of receiving 150 on wifi, Ive had loads of hub migrates when folk upgrade the BB.

qasdfdsaq · 06-07-2014, 16:01

Apparently now he has a chance of receiving nothing on Wifi, because it doesn't work!

kered10 · 06-07-2014, 16:37

OK, some more info, if it affects anyone's view on my situation. I keep having to switch off and on my SH2, as the wifi is not working, sometimes after only an hour from the previous time. The 2.4GHz light is extinguished when I go to try to fix it, and although the 5GHZ light is still on, neither channel is working. Additionally, although the internet connection through ethernet on my PC still works, the GUI web page to the SH2 is not accessible. I tried a pin reset, too, but no apparent change in behaviour. I'm thinking I will phone Virgin and ask for a replacement, but happy to hear any other suggestions.