120M : 152MB upgrade

[Tuvoc]

Well, OFCOM, PC Magazine, Broadband Genie, uSwitch can't all be wrong.


No.1 for speed
We don’t call our broadband ‘superfast’ for nothing…this year Ofcom has named us fastest widely available broadband* in the UK for the 6th year running, PC Magazine crowned us Fastest ISP in the UK, Broadband Genie named us Fastest Broadband Provider 2014 and we were voted Fastest Broadband 2014 by uSwitch.

No.1 for service
Customer service speaks volumes – and complaints speak even louder, which is why we’re chuffed to bits to be the least complained about broadband provider according to Ofcom. Either our customers are an extremely happy bunch, or we’re doing something right!

No.1 for reliability
That’s right – you can rely on us for an awesome broadband connection. We pipped PlusNet, BT, Sky and EE to the post to be rated the most reliable connection by customers in the Broadband Genie Home Broadband Survey.

No.1 for customer satisfaction
There’s a whole lot of love between Virgin Media and our wonderful customers. Through uSwitch, they’ve rated us Best Customer Rated Broadband 2014 and Best Home Broadband Provider 2014. And our customers have rated us the best ISP among the major providers in the latest National Customer Satisfaction Index (NCSI) report.

[General Maximus]

I can half believe that. I have been saying for years that my connection is very reliable and i never have a problem achieving max speed. I think they have taken a massive leap in preventative customer service. I think the actual customer service is cack, i hate talking to the peeps in India, they have done a good job in reducing the actual need for calls though with shub2 so it is a step in the right direction.

[Sirius]

Originally Posted by telfordcable

Yes but that was down to BT port but it was resolved after 2 weeks as thanks to Plusnet for telling BT to check for congestion and got it fixed. Virgin Media doesn't care if u are congestion or not. Plusnet & BT does care!

---------- Post added at 12:37 ---------- Previous post was at 12:32 ----------




Here is proof that I left Virgin Media last February. Never went back again. Virgin Media sent me a cheque of £72 money back that they owed me. Also, a superhub 2 was sent back to virgin media too.

Your posts are full of bull excreta and not worthy of the time of day.

---------- Post added at 17:11 ---------- Previous post was at 17:09 ----------

Originally Posted by telfordcable

I did take 12 months contract but they let me off and no penalty charge after manager agreed to let me go.

I hope they have put you in the "never allow service again section"

[General Maximus]

We are in complete agreement. Hugh closed a thread last week because a couple of us were having a bit of harmless fun which was "off topic" yet telford seems to be able to start useless threads about carp without consequence

[yorkshireborn]

Originally Posted by Didzi

Do you enter a new 12 month contract for your broadband when you do the upgrade from 120Mb to 152Mb broadband that is available in the My Virginmedia section of the website?

if its the free upgrade then no you don't start a 12 month contract

[telfordcable]

I have ordered two line rentals as I am having bonding VDSL with 150 Meg down and 36 Meg up. watch this space

[Sirius]

Originally Posted by telfordcable

I have ordered two line rentals as I am having bonding VDSL with 150 Meg down and 36 Meg up. watch this space

For more Telford bull

[solitaire]

Originally Posted by yorkshireborn

if its the free upgrade then no you don't start a 12 month contract

I recently got my free upgrade from 60mb to 100mb, unsure about whether it involved a contract extension I rang customer services. The person I first spoke to was adamant that it did mean a new 12 month contract. I told him to downgrade my broadband back to 60 mb as my contract was finishing soon and I wanted a new deal. A couple of hours later, I checked to find I was still on 100mb so I rang retentions where I was categorically assured that the upgrade did not mean a new contract. Why do Virgin have some C/S staff who don't know what they are doing?

[MalteseFalcon]

ALWAYS go to retentions, you are guaranteed to get someone speaking English. And they generally know what is what as well.

[qasdfdsaq]

Originally Posted by telfordcable

I have ordered two line rentals as I am having bonding VDSL with 150 Meg down and 36 Meg up. watch this space

Pah you must have a crap line if you're losing 2Mb in each direction! My bonded VDSL lines have 152Meg down and 38 Meg up!

[solitaire]

Originally Posted by MarkC1984

ALWAYS go to retentions, you are guaranteed to get someone speaking English. And they generally know what is what as well.

I normally do, but seeing as I had only a simple question that needed a simple yes or no answer, I thought that C/S would be capable of answering. I was very wrong.

[Ignitionnet]

A donation for telford to borrow and pretend is his - done over WiFi so just let people know that and all good.

[yorkshireborn]

still happy

[MalteseFalcon]

---------- Post added at 10:52 ---------- Previous post was at 10:52 ----------

Mind you, that is with ethernet cable.

[NuttehButteh]

http://www.speedtest.net/my-result/3657492435

I'm bonding, but 161 of that is my 152 connection.