Superhub New superhub 2 and no wifi - Page 2

General Maximus · 29-06-2014, 10:29

if you didnt have a connection to start off with you need to do an ipconfig /release and renew

philwhite100 · 29-06-2014, 10:39

Quote:

Originally Posted by General Maximus

if you didnt have a connection to start off with you need to do an ipconfig /release and renew

That too has been tried.

OK I am getting nowhere here and I thank everyone for their help and suggestions. I think I will just use a wired connection.

General Maximus · 29-06-2014, 10:47

go for it, helps in the troubleshooting. It will be interesting to see whether the wired connection works.

---------- Post added at 10:47 ---------- Previous post was at 10:45 ----------

Quote:

Originally Posted by philwhite100

That too has been tried

I meant while Norton was disabled. If Norton was blocking a network connection you would have been assigned an apipa address which starts with 169.254.x.x. When Norton is disabled you need to force the OS to refresh it's network settings and it will look for the new dhcp server and get a new address for the gateway etc.

philwhite100 · 29-06-2014, 12:49

Quote:

Originally Posted by General Maximus

go for it, helps in the troubleshooting. It will be interesting to see whether the wired connection works.

---------- Post added at 10:47 ---------- Previous post was at 10:45 ----------

I meant while Norton was disabled. If Norton was blocking a network connection you would have been assigned an apipa address which starts with 169.254.x.x. When Norton is disabled you need to force the OS to refresh it's network settings and it will look for the new dhcp server and get a new address for the gateway etc.

I permanently disabled Norton and restarted the computer and still no luck. The wired connection works fine as I have been writing most of my messages on the wired connection on the laptop

---------- Post added at 12:49 ---------- Previous post was at 11:16 ----------

I put the SH2 in modem only mode and connected my Belkin N1 Vision router and got connected on wifi with the laptop in less than a minute.

For the time being I will leave it like this.

General Maximus · 29-06-2014, 17:03

how interesting, that means it is something in the shub's config which is doing it. I have never had a look at the shub's wireless settings but it isn't set to something like "g only" and the laptop is trying to use n? You also never said whether the NIC is working on the laptop but cant find the network or whether the network is displayed and you just cant connect to it (i.e. an authentication issue)

qasdfdsaq · 29-06-2014, 22:33

Norton has a habit of doing exactly this, in fact it's often the worse culprit. Normally it needs a specialised cleanup tool to fix, "turning it off" or even uninstall won't fix it (if it is indeed the problem).

However the easiest and most reliable way of finding out if the problem is any software whatsoever on the laptop or not, is to boot up a live CD and see if you can connect there (Ubuntu is among the easiest to use). If that works - the problem is Windows, or something in Windows. If it doesn't work then there's no point faffing around with the software or settings as the problem is nothing to do with it.

Skie · 29-06-2014, 23:03

The "Limited connectivity" yellow exclamation mark usually means you are connected to the network, but you aren't getting an IP address or aren't getting external connectivity.

Usual culprit (outside of the CM side of the connection being dead) is that DHCP is not giving you an address. Quite likely the computer is set to use a static address outside the range the superhub will want to deliver, or that is currently in use by another device. Setting windows to get an address automatically and making sure the superhub has DHCP enabled would fix that.

qasdfdsaq · 30-06-2014, 11:17

Yeah that'd be a reasonable guess. However he did already say his IT-infused nephew has already guided him through checking IP settings and "created a new IPV4 address" for him...

Quote:

Originally Posted by philwhite100

My nephew does I.T for a living and he guided me through all kinds of variables including ipconfig and creating a new ivp4 address and all of this made no difference

Kushan · 30-06-2014, 19:41

I wonder if static IP settings were left over during the nephew's diagnostics? Doesn't windows use different IP settings for each different wireless network (or did I just make that up?)?

qasdfdsaq · 30-06-2014, 20:26

No, you're are making it up. Windows just has one set of IP protocol settings for all wireless WLAN networks.

Mobile phones such as those running iOS operating system or Android do have different settings per network but Windows (at least up to and including Windows 7) does not. Actually I'm not sure what Microsoft MS Windows 8 does, when I last tested the developer preview it behaved the same as 7 but I suspect it's has changed since then.

Kushan · 30-06-2014, 20:53

Yup, you're right on that one. Not sure where I got that from. I don't think 8 has changed much though, but like yourself I don't really go near it if I don't have to.

Still, it's possible there are static settings left over that just happen to work on the Belkin (different subnet, perhaps). Just a guess though.

My money is on Norton ruining it for everyone, as always.

General Maximus · 30-06-2014, 20:53

it doesnt create different ip profiles, it only uses different network profiles as far as firewall configuration goes and what ports are opene and what progs/features and processes are allowed through the firewall depending on the network location you specify. The only way you can configure another ip address, dns etc is through the alternate configuration tab which has been around for donkeys.

qasdfdsaq · 30-06-2014, 20:59

Yuck. Who'd have thought Windows would still be so backwards now virtually all other operating systems have per-network IP settings for wireless networks.

philwhite100 · 01-07-2014, 18:01

Quote:

Originally Posted by Kushan

Yup, you're right on that one. Not sure where I got that from. I don't think 8 has changed much though, but like yourself I don't really go near it if I don't have to.

Still, it's possible there are static settings left over that just happen to work on the Belkin (different subnet, perhaps). Just a guess though.

My money is on Norton ruining it for everyone, as always.

If Norton is ruining it how come I had no problems on the original Superhub.

OK so if I completely removed Norton and still had no connection what do I do next??

Kushan · 01-07-2014, 18:13

Quote:

Originally Posted by philwhite100

If Norton is ruining it how come I had no problems on the original Superhub.

OK so if I completely removed Norton and still had no connection what do I do next??

IF norton was the problem, it does have a habit of blocking some networks for apparently no reason. Your new hub will have appeared to it as a "new" network.

When you say you've completely removed norton, did you use the removal tool from Symantec's site?

Make sure you have, otherwise it tends to leave stuff lying around.