Superhub : Superhub 3 with 802.11ac?

[BenMcr]

Originally Posted by Kushan

Close. VM is concerned with spending as little money as possible. The way they figure it, preventing ANY unnecessary calls in is a way to save money. Less calls means less agents. Even people calling in to get told to phone netgear is something Virgin probably feels they could avoid, though I'm sure they have branding to consider as well.

When I was working there, admittedly a call centre, you got the distinct impression that they did everything possible to reduce trouble calls. In a weird way, if the call centre was taking less calls, they felt they were doing something right.

I'm not aware of any of the official guidance with any of the broadband kit issued by VM is to contact the OEM (excluding software services). Virgin Media fully support the SuperHubs within their defined functions. In fact Virgin Media have brought a lot of the 3rd party device support into the main tech support centres, where it used to be part of the Digital Home Support service.

Saying that, there is alway a focus to reduce those calls that aren't needed, but only where that information can be provided more efficiently via other channels, such as online help, chat, or forums. Where people need to speak to Virgin Media, they'll always be able to do so.

[qasdfdsaq]

"anticipated to feature the latest 802.11ac spec with support for wireless local network (WLAN) speeds of up to 1300Mbps."

"NetGear C6250 Specification Physical Interfaces
Wi-Fi – AC1600"

I see they're at it again...

Seems to be pretty much an exact match for the BT Home Hub 5. Wouldn't be surprised if it was the same wireless chip inside it.

[truthspeaker]

so when you think the Superhub 3 Trial date going to be?

[horseman]

Originally Posted by umbrokhan786

so when you think the Superhub 3 Trial date going to be?

Which trial-Internal,External,alpha or beta?

[Kushan]

I'd try that for a dollar.

[qasdfdsaq]

Originally Posted by horseman

Which trial-Internal,External,alpha or beta?

You forget the order is
External, Internal, then External again.

[Martin_D]

Virgin are just the best....... :p

[Ignitionnet]

Originally Posted by Martin Dee 11

Virgin are just the best....... :p

Now that you mention it for download speeds indeed they are.

[qasdfdsaq]

Except in those parts of the country where there are faster providers or the other half of the country where you can't get their service at all.

[Ignitionnet]

Originally Posted by qasdfdsaq

Except in those parts of the country where there are faster providers

All 160,000-ish premises, 62,000+ of which were subsidised by taxpayers, majority of the rest flats or community schemes. BT's own funded overbuild is scarcely more than a trial.

[qasdfdsaq]

Perhaps. But I'm in the 12.5million-ish premises where VM haven't bothered providing any infrastructure at all, and BT FTTC is far better than the only VM option of ADSL2+ (and even that has been mostly withdrawn)

[General Maximus]

it's a shame there isnt a special divison of VM whose sole purpose is devoted to infrastructure and expansion. As well as upgrading the existing network they could do with a seperate team of peeps who have a 10 year plan to expand the network to 20% beyond its current boundaries (e.g. as far as the next two villages). VM are going to get to a point where they realised they never going to increase their customer numbers until they open themselves up to a new market.

[jb66]

Originally Posted by General Maximus

it's a shame there isnt a special divison of VM whose sole purpose is devoted to infrastructure and expansion. As well as upgrading the existing network they could do with a seperate team of peeps who have a 10 year plan to expand the network to 20% beyond its current boundaries (e.g. as far as the next two villages). VM are going to get to a point where they realised they never going to increase their customer numbers until they open themselves up to a new market.

No point, it would take years and years to make money back from the cost of digging up the roads, by that time we will all be using mobile 5g dongles and we will talk of the old days using cables

[General Maximus]

good point

[Ignitionnet]

Unless VM have a fortune teller on the staff there is no reason to think fixed line is going anywhere any time soon.

More likely is that VM don't want to spend the cash and wait to make the returns alongside some regulatory concerns.

---------- Post added at 19:18 ---------- Previous post was at 19:08 ----------

Originally Posted by qasdfdsaq

Perhaps. But I'm in the 12.5million-ish premises where VM haven't bothered providing any infrastructure at all, and BT FTTC is far better than the only VM option of ADSL2+ (and even that has been mostly withdrawn)

Well VM have hardly built anything. Doesn't change that BT's network is a steaming pile of crap almost everywhere they haven't had public money handed to them, or that their headline download speed is a joke compared to VM's with no real room for them to go faster.

No idea why you are excusing BT. You and I are in Openreach monopoly areas and they are gladly serving up a service delivered as cheaply as possible because of it. At least VM have responded to competition, BT won't even discuss delivering faster services unless someone else is picking up the bill.

Swisscom spent more in a year in a served area the size of Greater London that BT did in the entire UK in 3, and at current spend levels VM will have spent as much on upgrading their existing network in 4 years as BT did building their entire Next Generation Access network per home passed.