120M : Virgin Media 150Mb Coming 2014

[Ignitionnet]

Originally Posted by ianch99

Agreed .. when I say "Southampton" customers I mean those that route into the Southampton headend and so have a sotn CMTS number in their VM hostname

If you live around Southampton, you might route into the Andover or Cosham headends ..

The Southampton CMTS serve more than just the city itself and serve more than just the ex-Videotron nastiness that ntl upgraded in the 2000s and the analogue-only areas Virgin Media overbuilt parts of more recently.

Some parts of the network served by the Southampton CMTS have no more in common with others than those in Reading do, beyond that they end up in the same building. Different node sizes, hardware, etc.

There is no generic Southampton CMTS-everything capacity problem; same as everywhere else it's localised but VM can't release upgrades to the bits that are fine while holding back on those that aren't.

[ianch99]

Originally Posted by Ignitionnet

There is no generic Southampton CMTS-everything capacity problem; same as everywhere else it's localised but VM can't release upgrades to the bits that are fine while holding back on those that aren't.

*Exactly* what I am saying .. the issues are localised and impact your network segment into the CMTS. Having said that it would be interesting to know what % of the network segments/cables/line cards/<what ever they are called> are affected by utilisation issues. Only VM know this .. customers can only report what affects them personally, how their the friends and family who use VM are getting on and finally what they are told when they talk to VM contacts.

I suspect that this % is a small one (at least I hope it is!) and we are just unlucky, not as unlucky as some but not as lucky as others ..

You can't make generalised statements like "we have upgraded the network in your area" or "we have released capacity" etc. and expect that to have a definitive effect on your service. What matters is how your network segment is affected. As Paul says, he is on a different network segment routing into a different CMTS and he is fine. What affects me does not affect him .. same Southampton headend.

[GazCBG]

Originally Posted by Big-Gaz

I am currently on the 60Mb package and noticed new customer in the area can get 100Mb the new packages.

But it says they will not upgrade current customer after Dec 2014.

Is there away I can jump the queue and get upgraded quicker, without it costing me any more money on the month bill?

Originally Posted by BenMcr

You'll need to call in. There may be some spare capacity to do an early upgrade if the Networks team have released it. Otherwise you'll need to change your package.

Hi,

I called them up and they said for me to upgrade to a 100MB it would be £2.50 extra per month, but I had to have a Superhub 2 at a one off cost of £20.

Do I really need the SH2, as I had 120MB on my SH1?

[General Maximus]

nope, afaik there is no difference in the maximum throughput on the two shubs. Shub1 was definitely good for 400mbits so it won't have a problem with 150mbits or less. I don't understand why they don't just push the new config through.

Unlesssssssssssss, they have finally realised what a piece of poo shub1 is and have decided to make a concerted effort to get the shub1s off the network and try and get everyone using a shub2. I imagine the number of calls going into tech support for wi-fi issues will drop considerably.

[BenMcr]

It's only the VMNG300 that have to be swapped out for 152Mbit. If you have a SH1 it should be an over the phone change.

[General Maximus]

that's what I thought. I am glad I was able to jump straight from my trusted vmng300 straight to shub2 and avoid shub1 altogether

[Rankrotten]

Originally Posted by General Maximus

that's what I thought. I am glad I was able to jump straight from my trusted vmng300 straight to shub2 and avoid shub1 altogether

Same here. What do they expect me to do with the VMNG300? Recycle it, bin it or send it back?

[BenMcr]

Recycle it

[General Maximus]

There was a letter in the box that came with my shub asking me to box up my old one and VM would contact me within the next 30 days to arrange collection (which never happened)

[Kushan]

They actually DID contact me for mine, but it was about 3 months later by which time I'd already chucked..er....recycled it.

Oops?

[BenMcr]

Odd, I only thought they asked for the SH1 back. For the packs where the older kit should be recycled there is normally a sticker saying as such.

[GazCBG]

Hi,

I just phoned up and got the following
Same TV and Phone and Broadband to 152Mb on the Superhub 1

TV: 2x Tivo on XL
Phone: Multi Talk 1000 and Talk Unlimited

and the billing went down 50p (some new package, that came out today) and no new contract and didn't lose any discounts. I was surprised and it was a UK personal I spoke to.

To have the SH2 it would of been a £49.99 charge as they had to send someone out, and not able to do self install.

Just waiting for the new config to come through, within 24hrs they said.

Update.
Just phone up again retuntions to make sure, as they gave us the original deal in Jan 2014 and it all correct.

[MutleyF]

Originally Posted by BenMcr

Odd, I only thought they asked for the SH1 back. For the packs where the older kit should be recycled there is normally a sticker saying as such.

I was on the trial and was originally told to put SH1 to one side for collection.

Subsequently, was then asked to recycle

[pip08456]

I hope they don't recycle the SH1 as a SH3!

[General Maximus]

Originally Posted by Big-Gaz

To have the SH2 it would of been a £49.99 charge as they had to send someone out, and not able to do self install.

that's great isn't it. If you have a shub1 you need an tech to come out because you couldn't possibly fit a shub2 yourself (and it will cost you £50) but if you have a vmng300 you can fit it yourself and have it for free

Originally Posted by pip08456

I hope they don't recycle the SH1 as a SH3!

shub3 = 2 x shub1 superglued together