120M Virgin Media 150Mb Coming 2014 - Page 54

BenMcr · 07-04-2014, 12:37

If you do it when you get the email and then follow the online process, it's not a new contract, and the bundle will remain the same.

If you call in, then that may not be the case as you may end up on a new Collection price which might be a new contract.

passingbat · 07-04-2014, 12:47

Quote:

Originally Posted by BenMcr

If you do it when you get the email and then follow the online process, it's not a new contract, and the bundle will remain the same.
.

Thanks Ben.

Sorry to be picky, but the bundle will remain the same, but the price could change if loyalty discounts are removed.

People want to know if the price will remain the same.

It's a sad thing that we don't trust VM on these things and need it in black and white.

BenMcr · 07-04-2014, 12:51

As a rule your price will not change by just doing the speed upgrade.

There may be some exceptions to this if an account isn't set up correctly e.g. getting a credit for which you aren't eligible for, but these errors would be picked up anyway.

passingbat · 07-04-2014, 14:00

Quote:

Originally Posted by BenMcr

As a rule your price will not change by just doing the speed upgrade.

There may be some exceptions to this if an account isn't set up correctly e.g. getting a credit for which you aren't eligible for, but these errors would be picked up anyway.

Thanks Ben.

borrissey · 07-04-2014, 14:19

I went on to my virgin media and activated it..

dgcarter · 10-04-2014, 23:02

Just been on the VM website. I'm on 60Mb at the moment. It tells me that increased speed is coming sometime between Jan and Jun 2015. Yet it is offering me a speed increase to 152Mb now fpr £7.50 a month extra. I assume that this means that the upgrade has been done in my area, they're just holding out for more money.

Sephiroth · 10-04-2014, 23:31

Just ask for the 100 meg free upgrade and see what they say. All new customers will get 50/100/152 so you should be successful.

BenMcr · 10-04-2014, 23:41

Quote:

Originally Posted by dgcarter

I assume that this means that the upgrade has been done in my area, they're just holding out for more money.

All areas can get the new speeds already and have done since the end of February.

What hasn't yet been done, and what the postcode checker is for, is the capacity work to support the mass migration.

There is leeway for new installs, paid upgrades and some early upgrades.

JPAC · 11-04-2014, 01:39

Very interesting Ben. If I called today, would it be considered an early upgrade because as you say the new speeds were available since the end of February?

What advice would you give to avoid an even bigger bill the following month, followed by an adjustment bill afterwards?

Kushan · 11-04-2014, 02:10

Quote:

Originally Posted by JPAC

Very interesting Ben. If I called today, would it be considered an early upgrade because as you say the new speeds were available since the end of February?

What advice would you give to avoid an even bigger bill the following month, followed by an adjustment bill afterwards?

Phone retentions and ask nicely. Quite a few people, myself included, got the upgrade for free without a change in contract.

slowcoach · 11-04-2014, 02:21

After checking MyVirginMedia and seeing that my 152 meg upgrade date had slipped I decided to call VM to ask for an early upgrade, after a bout of attempted upselling I finally got her to push the button.

One of the best deals available is the annual payment of the landline rental at £128, this works out at a 30% saving.

roger skillin · 11-04-2014, 10:34

According to the postcode checker, my area won't be ready until Dec 2014 - May 2015, i called up about trying to reduce some of my bill costs, not only did they give me £18 a month off but also without me even asking, upgraded me to 152mb as you can see from my sig, no new contract either . well happy

qasdfdsaq · 11-04-2014, 13:24

Quote:

Originally Posted by Ignitionnet

They were done late because, as I said, their networks needed overbuilding. Nothing to do with population, nothing to do with customer density, they needed extra work so were left until last along with Hawkfield, South Gyle and others. Nothing more.

Hey at least someone remembered us! South Gyle serves a region with a population of well over half a million by the way. Though not all will be passed by VM, nonetheless it proves the whole population/affluence/my-e-peen is bigger than yours reasoning for getting upgraded last is bollocks.

Ignitionnet · 13-04-2014, 02:14

Quote:

Originally Posted by BenMcr

All areas can get the new speeds already and have done since the end of February.

What hasn't yet been done, and what the postcode checker is for, is the capacity work to support the mass migration.

There is leeway for new installs, paid upgrades and some early upgrades.

Debatable given people with open congestion faults getting early upgrades then complaining when, unsurprisingly, their speeds don't change at peak times.

solitaire · 14-04-2014, 17:01

Quote:

Originally Posted by roger skillin

According to the postcode checker, my area won't be ready until Dec 2014 - May 2015, i called up about trying to reduce some of my bill costs, not only did they give me £18 a month off but also without me even asking, upgraded me to 152mb as you can see from my sig, no new contract either . well happy

You're a bit luckier than I am. I rang retentions today to see if I could get the 60mb to 100mb update (due July onwards). After some discussion the lady I spoke to said that she could upgrade me now, but it would mean a new contract (my present one runs out in July) and that it would also mean I would lose a £10 reduction I am getting at the moment. So I told her not to bother. I will now be ringing back in July to negotiate a better deal than that.