120M Virgin Media 150Mb Coming 2014 - Page 45

Broken Hope · 13-03-2014, 19:20

When I phoned to get my 100Mb upgrade the retentions guy actually offered to swap my V+ box for a Tivo and we swapped the normal V box upstairs to the V+ box, they reduced our bill by around £15 a month and swapped our Super Hub to a Super Hub 2, we did have to pay a £49.95 install charge but considering the monthly saving and the fact we got a Tivo it seemed worth it.

Wasn't even expecting them to swap the Super Hub since there was no mention of it when I talked to the guy in retentions, he even asked if I already had a Super Hub which I had.

Ignitionnet · 13-03-2014, 20:13

Quote:

Originally Posted by ianch99

I have a open utilisation fault and have been told exactly this. You can only get a discount if you ring in each month ..

Maybe you should ask the staff on the forum to explain why you are getting different treatment from another customer who apparently has a long history of getting preferential treatment over the rest of the customer base in terms of no early termination fees, endless free regrades, free products, heavy discounts, etc.

**Hugh** · 13-03-2014, 21:53

telfordcable and reality have, at best, a tenuous relationship.

I really wouldn't use his assertions as the basis for negotiations......

telfordcable · 13-03-2014, 22:10

virgin media fault team told me "You are special person, we will get it right for you!"

**Hugh** · 13-03-2014, 22:15

They're correct - you are special.....

Kushan · 14-03-2014, 15:00

Managed to do a proper speed test today without the wife hogging the connection. This is using the closest server, which is a VM hosted one in Baguley:

And because people will complain about using a VM hosted speedtest server, here's the result from the Namesco server in London:

I always seem to get slightly higher upload speeds on that server but it's the one people seem to trust the most.

Very happy, very stable, haven't rebooted my SHUB in weeks

telfordcable · 14-03-2014, 15:07

upload still panty! wish they could do with 22Meg upload!

Kushan · 14-03-2014, 15:34

I've never had any issues with uploads, myself.

roughbeast · 14-03-2014, 15:42

All customers should are special people because we provide the money.

roughbeast · 14-03-2014, 22:39

Quote:

Originally Posted by roughbeast

All customers should are special people because we provide the money.

Whoops! Dispraxia alert.

The previous comment should have read:

All customers are special because we provide the money.

General Maximus · 14-03-2014, 23:24

Quote:

Originally Posted by Hugh

They're correct - you are special.....

you beat me to it

Pantsu-san · 14-03-2014, 23:41

You beat meat to it?

I've heard about helping the disadvantaged but don't you think that's taking it a little too far?

General Maximus · 15-03-2014, 09:39

i don't understand what point you are trying to make dude and whether or not your typo was intentional.

craigj2k12 · 15-03-2014, 17:54

Quote:

Originally Posted by General Maximus

i don't understand what point you are trying to make dude and whether or not your typo was intentional.

Well personally I thought it was quite funny

Sirius · 15-03-2014, 19:07

Quote:

Originally Posted by General Maximus

I genuinely believe somebody needs to throw him in the looney bin.

Indeed

---------- Post added at 18:06 ---------- Previous post was at 18:05 ----------

Quote:

Originally Posted by Hugh

telfordcable and reality have, at best, a tenuous relationship.

I really wouldn't use his assertions as the basis for negotiations......

---------- Post added at 18:07 ---------- Previous post was at 18:06 ----------

Quote:

Originally Posted by telfordcable

virgin media fault team told me "You are special person, we will get it right for you!"

Now i do see why they say you as "special"