120M Virgin Media 150Mb Coming 2014 - Page 43

BenMcr · 11-03-2014, 15:56

Quote:

Originally Posted by telfordcable

Putting 30 days notice in, to cancel my 152Meg service. As it horrible slow as a snail. Only getting 1.7Meg out of 152Meg via ethernet cable as the superhub wifi is disabled. Had enough with it fed up with it. Disconnection next month April 10th.

Erm, if you only joined on the 28th of Feburary you'd still be within the 28 day money back guarantee

Meaning they wouldn't need 30 days notice to close the account as far as I know

Mr Pharmacist · 11-03-2014, 16:00

Quote:

Originally Posted by telfordcable

Putting 30 days notice in, to cancel my 152Meg service. As it horrible slow as a snail. Only getting 1.7Meg out of 152Meg via ethernet cable as the superhub wifi is disabled. Had enough with it fed up with it. Disconnection next month April 10th.

At least make a bit of an effort if you're going to try to wind people up. I take it you're the asdlmax in picture 1 who posted exactly what you have on here. Then in picture 2 you say you solved it, but now it's as rubbish as before?! I realise you're a wum, at least make an effort though.

telfordcable · 11-03-2014, 16:05

I phoned them up and they say I was under 28 days as I only signed up on 28th February as they say 7 days cooling off period is incorrect. Should be 28 days. So, I put a 30 days notice in and they give me one month free until my disconnection next month April 10th. So, no charges at all as a goodwill gesture applied by manager. As the manager are aware of high utilisation in my area and apology to me.

11-03-2014, 16:31

Quote:

Originally Posted by telfordcable

I phoned them up and they say I was under 28 days as I only signed up on 28th February as they say 7 days cooling off period is incorrect. Should be 28 days. So, I put a 30 days notice in and they give me one month free until my disconnection next month April 10th. So, no charges at all as a goodwill gesture applied by manager. As the manager are aware of high utilisation in my area and apology to me.

On another site (as per the poster above) you said you had fixed the issue??

Ignitionnet · 11-03-2014, 16:40

I find it incredibly difficult to believe that a network area would deliver 160Mb 24x7 then drop abruptly to being so congested it goes to delivering less than 2Mb with no increase in latency and spontaneously dives back up to peak performance almost instantly.

In any event as per with this poster the biggest fools are Virgin Media for apparently letting the guy sign up / disconnect / regrade over and over again alongside allowing him to use the CEO's office as his call centre and apparently never charging him early disconnection fees even when he is actually liable for them. Makes a mockery of the rest of the customer base allowing one customer who has probably never made the company a profit to use resources like that and they need to grow a pair and put the address down as to not be serviced.

Back to the actual thread rather than the chronic derailment I have seen a few instances actually of people with genuine congestion on the 152Mb / 100Mb as their areas aren't quite ready yet, more on the VM community forum than here.

The take home message seems to be that VM have completely screwed up and the marketing people wanted to wave their epeen at BT before the network was ready. Rather than doing a controlled roll out they've been stupid enough to annoy brand new customers by having them sign up then find out they can't hit the levels of performance they've been sold, annoy some existing customers through having them recontract then realise they can't hit the new speeds, and annoy others when they see they are waiting for tiers of performance that new customers are getting straight away.

I can't think of any other cable company that behaves in the manner VM do with regards to tier uplifts, indeed I have seen cable companies announce uplifts after they've started to deploy them.

At some point VM may actually get it together and announce tier uplifts when they are ready to go, rather than well in advance for marketing purposes, or if they absolutely must announce them only releasing them into the field when the networks are ready to go.

Then again a light aircraft may be brought down by flying porcine creatures.

ianch99 · 11-03-2014, 16:55

Quote:

Originally Posted by Ignitionnet

I find it incredibly difficult to believe that a network area would deliver 160Mb 24x7 then drop abruptly to being so congested it goes to delivering less than 2Mb with no increase in latency and spontaneously dives back up to peak performance almost instantly.

I'd agree with this, not only did the download speed go from 158 to 2, the latency improved from 16ms to 8ms!

Both tests were taken around the same time of day ... strange

Support would have given the customer a fault reference so the utilisation issue would be easy to verify

Synthetic · 11-03-2014, 17:52

Easy enough to fake those speedtests

But back on topic, things seem to have sorted themselves out up here

StevenNT · 11-03-2014, 18:46

Quote:

Originally Posted by Mick Fisher

Here we go again...........

Oh indeed

Kushan · 11-03-2014, 20:35

I just did the retentions "Pretty pretty please!" thing and got my 150 meg!

Not as great results as some but I think the wife is currently streaming something so I really can't complain. I'll test properly later.

telfordcable · 11-03-2014, 20:41

http://www.speedtest.net/my-result/3363716790

http://www.thinkbroadband.com/speedt...89331746629338

rubbish service! worse ever!

**Hugh** · 11-03-2014, 21:10

If I was you, I'd leave VM....

Ignitionnet · 11-03-2014, 21:12

Quote:

Originally Posted by Hugh

If I was you, I'd leave VM....

I can think of many things I'd do in his situation, leaving VM being relatively low on the list.

The above however is seconded heartily.

11-03-2014, 21:24

Quote:

Originally Posted by telfordcable

http://www.speedtest.net/my-result/3363716790

http://www.thinkbroadband.com/speedt...89331746629338

rubbish service! worse ever!

Is that meant to be 152mb? Wow that is disgusting. I'm on BT infinty 2 upto 80Mb and get 79Mb/20Mb upload.

11-03-2014, 21:33

Quote:

Originally Posted by Bogof

Is that meant to be 152mb? Wow that is disgusting. I'm on BT infinty 2 upto 80Mb and get 79Mb/20Mb upload.

Are all these customers on infinity, wow that is disgusting I'm on VM 60 and get 62MB all the time, just saying like

https://community.bt.com/t5/BT-Infin...th/td-p/152363

telfordcable · 11-03-2014, 21:43

Quote:

Originally Posted by Bogof

Is that meant to be 152mb? Wow that is disgusting. I'm on BT infinty 2 upto 80Mb and get 79Mb/20Mb upload.

Yes it 152Meg. Terrible awful service!

---------- Post added at 20:43 ---------- Previous post was at 20:40 ----------

I am so shocked as my back garden cable was sharing with other neighbour as they try to stealing my connection. First time I notice it today. I haven't been to back garden for months. Report to virgin media now.