cancellation of vm services...
26-02-2014, 19:59
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#16
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Inactive
Join Date: Jul 2013
Location: Hartlepool
Age: 37
Services: Sky+HD sports and movies HD, sky fibre pro, ps4 and xbox one.
Posts: 478
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Re: cancellation of vm services...
Quote:
Originally Posted by mdb1992
Thanks for all the help guys. Phoned them and they can't do anything about it.
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Maybe just lower your package to starter.
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26-02-2014, 20:04
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#17
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: cancellation of vm services...
Quote:
Originally Posted by paultrademark
It certainly isn't. A good friend of mine did it only 2 months ago.
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2 months ago when virgin changed the prices and allowed folk to leave as per the terms and conditions
---------- Post added at 20:04 ---------- Previous post was at 20:04 ----------
Quote:
Originally Posted by theone2k10
Next step email the CEO office imo these guys are really good and normally bend over backwards to help. They also have more power than retentions etc tom.mockridge@virginmedia.co.uk |
Why would they bend over backwards to help someone leave virgin?
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27-02-2014, 12:14
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#18
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360 software, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+
Posts: 15,055
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Re: cancellation of vm services...
Quote:
Originally Posted by jb66
Why would they bend over backwards to help someone leave virgin?
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Well, given the circumstances it would be a nice thing to do, and secondly, the customer will be well disposed towards Virgin when circumstances change and they are thinking of signing up for services again.
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27-02-2014, 12:17
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#19
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Inactive
Join Date: Jan 2013
Location: between Mars and Venus
Age: 45
Services: Plusnet 40mb unlimited fibre, roku, Verizon, netflix, nowtv, hbogo, hulu, SKY+HD box sets pack
Posts: 3,912
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Re: cancellation of vm services...
Quote:
Originally Posted by jb66
2 months ago when virgin changed the prices and allowed folk to leave as per the terms and conditions
---------- Post added at 20:04 ---------- Previous post was at 20:04 ----------
Why would they bend over backwards to help someone leave virgin?
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Given the circumstances they would probably get the op a package he can afford so as he doesn't leave VM.
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