TiVo Tivo and Netflix

Badge2000 · 23-01-2014, 12:05

I signed up to Netflix in November and have had problems when watching Netfix, the screen blacks out and the Tivo box reboots (twice a week). Its a lengthy period of 6 minutes to get back to a working system. Three Tivo boxes later and a new higher capacity cable to the distribution box later and I still have issues.
Of course all TV programmes being recorded have a 6 minute gap too, so the whole service is compromised.
Anyone out there with the same problem??

OLD BOY · 23-01-2014, 12:16

Quote:

Originally Posted by Badge2000

I signed up to Netflix in November and have had problems when watching Netfix, the screen blacks out and the Tivo box reboots (twice a week). Its a lengthy period of 6 minutes to get back to a working system. Three Tivo boxes later and a new higher capacity cable to the distribution box later and I still have issues.
Of course all TV programmes being recorded have a 6 minute gap too, so the whole service is compromised.
Anyone out there with the same problem??

Presumably, they have tested the signal to your house? You really shouldn't have to be putting up with this.

Explain your experience fully to Customer Services and point out that with your 3rd Tivo box, the fault is still there. They should then be able to alert their technical staff to the fact that this is not just a box replacement visit.

You should also be getting a request for information about your VM experience last time you had a call-out. Make sure you tell them that the visit did not resolve the problem.

Badge2000 · 23-01-2014, 15:01

Signal was tested and found to be borderline, hence new cable pull, signal now OK. Engineer now in contact via UK specialist with Tivo in USA. Question does new model Tivo have improved Modem capacity?

BenMcr · 23-01-2014, 15:18

There isn't a new model VM TiVo, they are the same capacity (500GB / 1TB) and manufacturer (Cisco / Samsung) as ever.

Badge2000 · 15-02-2014, 13:11

I guess that a no then, there seems to be some improvement since my last post, crashed once and restarted refused to load a program only once in last four weeks!

OLD BOY · 18-02-2014, 12:29

Quote:

Originally Posted by Badge2000

I guess that a no then, there seems to be some improvement since my last post, crashed once and restarted refused to load a program only once in last four weeks!

Keep on to them, Badge, this is unacceptable. If you continue to get these problems, it might be worth going up the chain to inform them of the continuing difficulties that you are experiencing.

Dash: CF noob · 24-02-2014, 21:02

The Netflix 6 month free offer on VM ends on 28TH Feb.

jb66 · 25-02-2014, 08:43

Im sure there was a netflix fault affecting samsung tivos.

JayAy · 25-02-2014, 20:20

When it is working are you getting 1080P quality or something less than this? Use the information button on the remote to display the quality information.

If you are not getting to 1080P quality (where the netflix media supports it) then you have a problem with how VM is getting the signal form their local server to you - basically they have not provided sufficient capacity for all subscribers attached to that server - it's what they call over utilisation, but is really under provisioning.

My netflix was appalling until they sorted out the capacity issues in the local area (yes this affects both broadband and TV/Tivo). So don't let them fob you off.

Keep on at them.

Neptune_Twilight · 02-03-2014, 12:21

I haven't watched Netflix much on the Tivo but last night half way though a Star Trek the Tivo attempted to re-boot all LED's came on & it did say starting up but it never did reboot so ended up turning it off waited a while & it booted OK - This is a new Samsung box as I've had issues with pixelation & picture breakup which was taken up on the Virgin forum & had a couple of PM's & a guy came out and said Network will check the cab out whether they did or not I don't know as the thread(s) are now being ignored on the main forum - Pixelation has been better last few days but I'm still in the dark. - My broadband is perfect with full 120/11ish all the time.

philce · 02-03-2014, 18:55

We have a Sammy 500Gb box installed last week.
The Netflix app takes 3-4 minutes to load fully and has crashed once already.
Poor image quality and pixelation all the time.
Coupled with the poor storage capacity, and being told "don't record in HD sir, it uses too much of the disk".
SH2 needing a reboot 4 times in 7 days (wireless dropped out).

Tech been out and says the line is "not good enough" we are approx 150M from the cab and already have a repull with the larger co-ax.

They now want to install a powered amp before the splitters in the house, not convinced and as I am still in the 28 days after install am seriously considering cancelling.

At least the phone works (not that we use it!)

Broadband seems OK, speeds OK and from the TBB monitor seems a average VM line?

steveh · 03-03-2014, 09:03

Seems like they haven't kept up with the TiVo bandwidth needs round my area. Weekend evenings you're now stuck on 480SD for Netflix and iPlayer won't do HD. Rest of the week everything is fine.

philce · 03-03-2014, 17:11

Quote:

Originally Posted by steveh

Seems like they haven't kept up with the TiVo bandwidth needs round my area. Weekend evenings you're now stuck on 480SD for Netflix and iPlayer won't do HD. Rest of the week everything is fine.

Same here in Leicester, no HD on Netflix, strangely the broadband seems OK at all times, Ive also connected the Tivo box to the router to see if its the internal modem being slow and its the same.

Does it use the router broadband if connected to the network?

Neptune_Twilight · 03-03-2014, 19:24

I find it better to connect to Netflix either though my Samsung TV or upstairs via the Playstation - No problems with BB though but ongoing with Tivo that does seem to be better last few days though no thanks whatsoever to the official Virgin forum who abandoned me after sending Network to look at the cab - Can't wait till VM send me another 'How did we do email'.

philce · 03-03-2014, 21:15

Quote:

Originally Posted by Neptune_Twilight

I find it better to connect to Netflix either though my Samsung TV or upstairs via the Playstation - No problems with BB though but ongoing with Tivo that does seem to be better last few days though no thanks whatsoever to the official Virgin forum who abandoned me after sending Network to look at the cab - Can't wait till VM send me another 'How did we do email'.

Sounds like the same old story then, use the minimum spec hardware and load far too many features. This then give the end user a poor experience that sets a bad example for what is otherwise an exceptional device.

I remember Sky rolling out the new EPG that was killing some older boxes due to software complexities and features. I think they ended up replacing them FOC in the end.