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Old 05-02-2014, 04:01   #16
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Re: very strange technical issue
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Originally Posted by spiderplant View Post
But what about your neighbours' heating?


As Mr Lemming says, it's a job for a specialist Network Tech.


Street lighting. Radar. Taxis. Pirate radio stations. Secret military stuff.


As long as the signal level is set correctly on your cable it's unlikely to matter, as the boxes can cope with a certain range of variation. It's mainly a problem in summer when the cabinets can get very hot.


You know all these people?
I'll pass all this on to the tech tomorrow and the nice lady Sue from exec complaints who is dealing with it, this could be a fun one to get resolved then..

It only started around Christmas time, box already been replaced and signal levels checked internally and at cab.
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Old 05-02-2014, 11:54   #17
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Re: very strange technical issue
I also get this static fuzz on my tivo recordings. Happens on every single recording i have and it lasts for about 3 or 4 seconds. It can happen at the start, middle or end of a recording but it will happen on every single recording i make.

Because it lasts only a few seconds ive never been bothered to call up as it doesnt really bother me that much but i certainly do experience it too.
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Old 05-02-2014, 12:18   #18
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Re: very strange technical issue
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I'll pass all this on to the tech tomorrow.
Well I would have if they turned up, as it happens they didn't.
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Old 07-02-2014, 13:21   #19
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Re: Very strange technical issue
Been out again, still ongoing and will be escalated again to network team. Same problem happening to a few neighbours about here too, engineer spoke to 2 of them today.
Some work was done at headend on Friday to try fix it, still occuring though so hopefully they can find source of it soon.
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Old 07-02-2014, 14:35   #20
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Re: Very strange technical issue
A good quality HDMI cable could help the situation or the TV swap as already stated.
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Old 07-02-2014, 17:07   #21
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Re: Very strange technical issue
Just had network guy at the door, getting more information.

They replaced a part in the local hub site (Kirkintilloch) and they had hoped that had fixed it, also some thing was done at Renfrew which feeds this hub.

Back to the drawing board it seems, least they have been aware of it and doing something about it, though surprised no fault shows on service status.
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Old 07-02-2014, 21:19   #22
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Re: Very strange technical issue
well I have had the network guys out about 3 times and numerous engineer visits at least in my case Virgin are trying hard to fix it but it is still not fixed and it has been going on for months now. I have used different hdmi cables and even tried a different tv and it has made no difference the fault still remains.

Checked central heating timers and its not that.

Hopefully they will get to the bottom of it soon. Totally baffled.
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Old 07-02-2014, 22:17   #23
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Re: Very strange technical issue
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Originally Posted by paultrademark View Post

Back to the drawing board it seems, least they have been aware of it and doing something about it, though surprised no fault shows on service status.
I've never seen any fault i've ever had show up on the 'service status page', even if you ring up and they say there is a fault in your area. I think it's just a fixed web page !
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Old 16-02-2014, 12:12   #24
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Re: Very strange technical issue
Just to conclude this, the network engineer came back out at the start of the week, they done something else (replaced a part at the local hub site and tweaked something at the headend).
Fingers crossed it has worked, as not noticed any issues over the last week and the fault has been closed as resolved.
CEO complaints team have closed my complaint and compensated for the disruption to my TV service.
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Old 16-02-2014, 22:31   #25
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Re: Very strange technical issue
it may be concluded for you paultrademark and im glad it has been sorted for you :-) but in my case it is not yet concluded as you know I am in a different area than you and the problems for me are still present :-(
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Old 17-02-2014, 01:45   #26
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Re: Very strange technical issue
Yeah hopefully you can get it escalated to the network techs, must admit they did a great job in keeping me informed by calling round personally a couple of times to check on the fault.
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Old 25-02-2014, 18:35   #27
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Re: Very strange technical issue
well networks have been out at least 3 times to my knowledge, cables have been replaced a full repull done new hdmi lead, new box, new power outlet and still the fault continues.

Virgin have tried and failed to solve this but I cannot fault them for trying. They do not know what to do next and I have no clue either.

All the possible causes my end have been looked at I even tried a different tv, checked heating time switches and so on.
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