Superhub : Super Hub 1 no longer being distributed by Virgin Media?

[broadbandking]

Originally Posted by General Maximus

hallelujah, the end is in sight Can you imagine what muppets VM would look like if they gave shub1s out on new installs. I imagine they would get a lot of cancellations.

Also now that everyone knows the SHUB 2 is better then yeah there would be, although they installed a SHUB 1 with my brothers install when he was promised a SHUB 2 but hey they sent another tech to install it the other day no charge so all well that ends well

[BenMcr]

Originally Posted by jb66

Every house move should have the sh2 code added

I don't think there is a SH2 code for sales / customer services anymore, because it's standard kit across all installs.

[richard s]

Keep the old established customers on the old kit.

[BenMcr]

Originally Posted by richard s

Keep the old established customers on the old kit.

Actually most 'old established customers' will get new kit as part of the upgrades this year, as anyone going to M/L 50Mbit from M/L 20Mbit will need it.

Most customers on SH1 are either fairly recent customers or have had a fairly recent upgrade that required the SH1. There is no reason to swap the SH1 out when it is technically capable of delivering up to 152Mb.

[Mick Fisher]

Originally Posted by nomadking

My modem was replaced recently with a Superhub. Is there any easy way of telling if it's a 1 or a 2?

If the wifi keeps dropping and it spontaneously reboots itself all the time it's an SH1 if it works reasonably as expected it's an SH2

I dunno why I'm extracting the urine because, if I'm honest, the SH2 wipes the floor with Sky's dismal offering.

[jb66]

Originally Posted by BenMcr

I don't think there is a SH2 code for sales / customer services anymore, because it's standard kit across all installs.

It does, it says shub2 and sh1 customers doesnt have it

[ccarmock]

Does anyone know if the SH2 hardware is being used for business installs with a version of the business firmware?

[ntluser]

I'm currently on the 60Mb service with Superhub1 in South Manchester.I'm due to be upgraded to the 100Mb service between March & May this year.Will I be given a Superhub2 please?

Perhaps existing users can tell me if the new Superhub is any good please.TIA.

[007stuart]

My SHUB 1 gives me a full 60/3mb through my own router whether wired or wireless so not really bothered.

[General Maximus]

Originally Posted by ntluser

I'm currently on the 60Mb service with Superhub1 in South Manchester.I'm due to be upgraded to the 100Mb service between March & May this year.Will I be given a Superhub2 please?

Perhaps existing users can tell me if the new Superhub is any good please.TIA.

no you won't be given a shub2. Shub1 is more than capable of supporting speeds of 200mbits+ and you won't notice any difference at all between using shub1 or shub2 for it. Shub1 has many flaws which shub2 makes up for me (wireless being one of them) but the answer to upgrading shub1 is to put it in modem mode and buy yourself a proper 3rd party router. Failing that, you will automatically up graded to 100mbits this year and you will not notice anything different operationally with the exception of a fast connection.

they certainly do not appear to want my SH1 back as its been sat in a box for months waiting for them to get in touch. How long is fair time to assume it is abandoned and no longer at risk of being charged for if I dump it?

---------- Post added at 12:16 ---------- Previous post was at 12:15 ----------

Originally Posted by General Maximus

no you won't be given a shub2. Shub1 is more than capable of supporting speeds of 200mbits+ and you won't notice any difference at all between using shub1 or shub2 for it. Shub1 has many flaws which shub2 makes up for me (wireless being one of them) but the answer to upgrading shub1 is to put it in modem mode and buy yourself a proper 3rd party router. Failing that, you will automatically up graded to 100mbits this year and you will not notice anything different operationally with the exception of a fast connection.

or you could do as I did and say you want to cancel get through to retentions then tell them you know they can be sent for postage costs self install and get it for a little over a fiver lol

[ntluser]

Originally Posted by General Maximus

no you won't be given a shub2. Shub1 is more than capable of supporting speeds of 200mbits+ and you won't notice any difference at all between using shub1 or shub2 for it. Shub1 has many flaws which shub2 makes up for me (wireless being one of them) but the answer to upgrading shub1 is to put it in modem mode and buy yourself a proper 3rd party router. Failing that, you will automatically up graded to 100mbits this year and you will not notice anything different operationally with the exception of a fast connection.

Thanks for that, General Maximus. Already have the Superhub in modem mode and am using it with an Airport Extreme router.

As you say, the only difference will be the increased speed.

[Mad Max]

I think it's absolute nonsense that long term existing customers are being fobbed off with inferior kit! I'm due the upgrade from 100Mb to 150Mb between June and August this year, and if they think i'll be taking the SHUB 1 they can think again!

[Kushan]

Originally Posted by Mad Max

I think it's absolute nonsense that long term existing customers are being fobbed off with inferior kit! I'm due the upgrade from 100Mb to 150Mb between June and August this year, and if they think i'll be taking the SHUB 1 they can think again!

If you're a truly long-term customer, you should be out of contract. Threaten to leave and they'll be happy to upgrade you.

[jb66]

Originally Posted by Mad Max

I think it's absolute nonsense that long term existing customers are being fobbed off with inferior kit! I'm due the upgrade from 100Mb to 150Mb between June and August this year, and if they think i'll be taking the SHUB 1 they can think again!

Personally I don't think the sh1 is fit for purpose. I get 120 meg wireless on my sh2 but only got 40 on my super hub 1s