TiVo TiVo Update/Netflix - Page 61

denphone · 19-11-2013, 19:33

All they said when l phoned up the second time was that l had a voucher code on my account but not once did he mention or ask for my email address so obviously some staff do it differently from others.

BenMcr · 19-11-2013, 19:36

Quote:

Originally Posted by denphone

All they said when l phoned up the second time was that l had a voucher code on my account but not once did he mention or ask for my email address so obviously some staff do it differently from others.

Well, it's only when the offer goes on to the account does the option to confirm / change the email address the Netflix code is sent to.

So all the second person could do is confirm the offer was on the account.

Firmsky · 19-11-2013, 22:37

The lady who arranged mine confirmed my email address and advised it would be sent to that address.

ocav · 20-11-2013, 00:01

I'll give them a call in the morning as it has been 5 days!

dbateman2k5 · 20-11-2013, 11:52

The Netflix 6 months free offer is only available to Premiere/VIP collection customers who do NOT have ANY loyalty discounts on their account, as told to me by UK customer services when I phoned 10 minutes ago. Told them that offer didn't mention this and they still wouldn't budge. They did offer a £30 credit to my VM account, but this isn't what I wanted.

andy_m · 20-11-2013, 11:56

Quote:

Originally Posted by dbateman2k5

The Netflix 6 months free offer is only available to Premiere/VIP collection customers who do NOT have ANY loyalty discounts on their account, as told to me by UK customer services when I phoned 10 minutes ago. Told them that offer didn't mention this and they still wouldn't budge. They did offer a £30 credit to my VM account, but this isn't what I wanted.

Take it! The 6 months Netflix is only worth £36 and you get a free month when you sign up to Netflix anyway. They've practically offered you a credit of the same value as the offer you don't qualify for!

kgollop · 20-11-2013, 11:59

I see my Netflix is back to not being able to stream above SD again. Are others seeing this issue too?

dbateman2k5 · 20-11-2013, 12:13

Quote:

Originally Posted by andy_m

Take it! The 6 months Netflix is only worth £36 and you get a free month when you sign up to Netflix anyway. They've practically offered you a credit of the same value as the offer you don't qualify for!

I have accepted it now. Will check my un-billed charges tomorrow to make sure credit has been applied.

andy_m · 20-11-2013, 12:53

Second reboot in a week now whilst watching something on Netflix.

martin201002 · 20-11-2013, 13:07

Quote:

Originally Posted by andy_m

Second reboot in a week now whilst watching something on Netflix.

Netflix made my TiVo freeze the other day, for the first time since June.

love Virgin2013 · 20-11-2013, 17:52

Has anyone who asked for there code last Thursday had it yet? as im still waiting for it to hit my email account.

BenMcr · 20-11-2013, 18:03

Quote:

Originally Posted by love Virgin2013

Has anyone who asked for there code last Thursday had it yet? as im still waiting for it to hit my email account.

5 working days is the timescale, so you'll probably get it tomorrow

denphone · 20-11-2013, 18:03

Quote:

Originally Posted by love Virgin2013

Has anyone who asked for there code last Thursday had it yet? as im still waiting for it to hit my email account.

You should get your code in the next couple of days as l got mine yesterday.

ocav · 20-11-2013, 18:20

Quote:

Originally Posted by love Virgin2013

Has anyone who asked for there code last Thursday had it yet? as im still waiting for it to hit my email account.

If you dont get it by the 6th day, just give them a call and they give you the code over the phone.

andy_m · 20-11-2013, 18:51

Another thing with this update is that i now only have a maximum of 50 suggestions recorded at any one time. Is that right?