Superhub Check my modem levels please.

deakin · 24-10-2013, 02:26

Hi folks,

For the past day or so i've been randomly loosing connection. Each time only lasting around ten seconds then it comes back.
As you can imagine this is a pain the bahookie when gaming.

Can someone have a look at my modem levels and comment please as i know less than nothing on what the figures mean.

Thanks.

alanbjames · 24-10-2013, 05:59

downstream powerlevel is a little on the low side.

jb66 · 24-10-2013, 06:36

Any attenuators on hub?

Sephiroth · 24-10-2013, 08:30

In addition to JB's valid question, can we know a little more please?

1/
Is the disconnection on a wired or wireless client?

2/
What do the modem lights show when this happens? 10 seconds is fast for restoration fropm a circuit reset so we need to know if it's gone down on the circuit side.

3/
Can you please post the network log showing the period when such a a drop occurred?

Cheers

deakin · 25-10-2013, 22:22

Ok here is a updated power levels screen including a network log just after a drop out. This is a wired connection with a 10db forward attenuator.

With regards to the hub's lights. Top light(blue) quickly blinks. The next light down(green) is solid and the bottom(green) is off.

thenry · 25-10-2013, 22:24

removed MAC address.

Synthetic · 25-10-2013, 22:30

Yup power levels are too low, if you take the attenuator off and reboot what do you power levels show?

jb66 · 25-10-2013, 22:31

Taking the attenuator off will give you a better signal

Synthetic · 25-10-2013, 22:35

We had a similar problem, power levels were too high so we had a 10db attenuator put on, but last week the levels got too low (for whatever reason, colder weather?) so had to remove it or the modem wouldn't lock onto any channels

qasdfdsaq · 26-10-2013, 01:24

If your power levels are fluctuating so much as to throw off a 10db attenuator then I suspect a bigger network issue...