24-08-2013, 06:53
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#1
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Inactive
Join Date: Dec 2010
Location: North West England
Services: VM 200mb Gamer BB, 1m Motorised Satellite, Netflix 4K, Amazon Prime 4K, VM M TV,
Freesat HD.
Posts: 920
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Rascals
My mum has moved house this week, the team came round to install at her new address and have done a runner with her old modem and left her a brand new super hub 1 without asking, why are they doing new installs with dodgy equipment? If I'd have been there they wouldn't have done it ill tell you.
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24-08-2013, 07:26
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#2
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Inactive
Join Date: Jul 2003
Location: north west
Posts: 817
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Re: Rascals
Quote:
Originally Posted by DaMac
My mum has moved house this week, the team came round to install at her new address and have done a runner with her old modem and left her a brand new super hub 1 without asking, why are they doing new installs with dodgy equipment? If I'd have been there they wouldn't have done it ill tell you.
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I`m moving in 2 weeks, can I ask/insist that I keep my vmng300 modem ?
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24-08-2013, 10:52
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#3
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cf.mega poster
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Rascals
Quote:
Originally Posted by DaMac
My mum has moved house this week, the team came round to install at her new address and have done a runner with her old modem and left her a brand new super hub 1 without asking, why are they doing new installs with dodgy equipment? If I'd have been there they wouldn't have done it ill tell you.
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Unless she had an ambit300, the superhub is actually worth having as an upgrade to DOCSIS3.
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24-08-2013, 15:26
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#4
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Rascals
When you move you get moved to 30meg minimum. You have no choice keeping old modems
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24-08-2013, 16:00
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#5
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Inactive
Join Date: Oct 2009
Posts: 2,070
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Re: Rascals
Quote:
Originally Posted by jb66
When you move you get moved to 30meg minimum. You have no choice keeping old modems
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Another good reason not to move - I can keep my 20Mb BB M with Superhub 2.
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24-08-2013, 16:42
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#6
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cf.mega poster
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Rascals
Quote:
Originally Posted by blackthorn
I`m moving in 2 weeks, can I ask/insist that I keep my vmng300 modem ?
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you can defo insist dude. It might be best practise for them to try and swap over cpe but the only way your vmng300 won't work is if they give you a new shub and get it registered. As far as the network is concerned your vmng300 will still be registered and authorised and you will be able to hook it up and it will work no probs without any engineer input.
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24-08-2013, 17:36
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#7
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cf.mega poster
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Rascals
Quote:
Originally Posted by RobboEdin
Another good reason not to move - I can keep my 20Mb BB M with Superhub 2.
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Why would you want to? If you have a SH2, the 20Meg service will be no different than the 30 other than just being slower.
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24-08-2013, 17:59
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#8
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Inactive
Join Date: Dec 2006
Services: Plusnet Unlimited FTTC
Posts: 501
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Re: Rascals
Quote:
Originally Posted by blackthorn
I`m moving in 2 weeks, can I ask/insist that I keep my vmng300 modem ?
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You could try asking nicely, but you can't insist...
It's not your modem - It belongs to VM and they can change it if they wish.
Of course, you could threaten to cancel your service 
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24-08-2013, 18:41
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#9
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Inactive
Join Date: Dec 2010
Location: North West England
Services: VM 200mb Gamer BB, 1m Motorised Satellite, Netflix 4K, Amazon Prime 4K, VM M TV,
Freesat HD.
Posts: 920
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Re: Rascals
I suppose the point is that when I log into my virgin media it offers me a super hub 2 , yet she was given a brand new shub1
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24-08-2013, 18:47
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#10
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Inactive
Join Date: Dec 2006
Services: Plusnet Unlimited FTTC
Posts: 501
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Re: Rascals
Which broadband package has your Mum got though? SH1 is still stand issue on the lower tiers...
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24-08-2013, 20:54
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#11
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[CENSORED]
Join Date: Apr 2005
Location: Wolverhampton
Age: 47
Posts: 4,218
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Re: Rascals
I asked for a Superhub 2 the other day, the chap had a look on my account and said "No problem, you have 60Mb"
So that leads me to believe that maybe you only get a SH2 on 60Mb or above?
__________________
Help save the world from loosers
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24-08-2013, 21:33
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#12
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cf.mega poster
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Rascals
Correct. Usually new customers only though, but they might be happy to upgrade everyone now. Depends on what agent you get.
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25-08-2013, 03:06
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#13
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Inactive
Join Date: May 2013
Posts: 382
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Re: Rascals
Quote:
Originally Posted by Kushan
Correct. Usually new customers only though, but they might be happy to upgrade everyone now. Depends on what agent you get.
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I will just say that Kushan said I should be able to get a free SH2 now. :P
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25-08-2013, 07:42
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#14
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Rascals
No one should get a hub 2 on 30meg or lower, but somehow some have
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25-08-2013, 08:56
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#15
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Inactive
Join Date: Oct 2009
Posts: 2,070
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Re: Rascals
Quote:
Originally Posted by jb66
No one should get a hub 2 on 30meg or lower, but somehow some have
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I fall into one category with 20Mb and Superhub 2 - trialist.
There is another category - those on 30Mb or below who choose to pay for the privilege of securing a Superhub 2.
---------- Post added at 09:56 ---------- Previous post was at 09:54 ----------
Quote:
Originally Posted by Kushan
Why would you want to? If you have a SH2, the 20Meg service will be no different than the 30 other than just being slower.
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As well as slower (but adequate for my needs and those of many more who have higher), it's cheaper.
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