General : Coming Soon to Virgin TV (2013) Vol. 4.

[nstokes]

Originally Posted by harry_hitch

Cheers nstokes, a much more reasoned and mature reply. Although I note you are saying Sky are improving their Customer Service Program which leads me to think their service continued to be poor after I dealt with them.

Sky told me my installation and dish were correct, when I had awful picture issues. Perhaps I had a poor engineer come out to me. Not sure about the issues my parents have though.

Personally i havnt had issues with Sky customer service but trust me it is being improved and rolled out. I will post more soon.

I cant explain your other issues as not had any issues with my dish or installation since my first install which was fixed and i got credit back as well

[Arthurgray50@blu]

IF there is poor picture and sound quality, go to Sky One and check the signal.

I had this crap from Sky, and insisted that a different engineer came out to check it. He came and said that the signal was not aligned properly.

IF Sky sent a private contractor out, they will do anything to get a quick instal as they know they will get paid for the second visit which will take about five minutes to put right. The problem l had was disagnoed by a private contractor who called twice - it was only when l said it was under warranty that he fixed it properly.

Check the bubble on the LNB.

[colin25]

Originally Posted by Arthurgray50@blu

IF there is poor picture and sound quality, go to Sky One and check the signal.

I had this crap from Sky, and insisted that a different engineer came out to check it. He came and said that the signal was not aligned properly.

IF Sky sent a private contractor out, they will do anything to get a quick instal as they know they will get paid for the second visit which will take about five minutes to put right. The problem l had was disagnoed by a private contractor who called twice - it was only when l said it was under warranty that he fixed it properly.

Check the bubble on the LNB.

It seems surprising that you hear posters say their picture is poor, and sit and do nothing.

I would have thought you would complain, and get it fixed.

perhaps this is a different world.

[ocav]

IMO, Sky was always the better offer, however we have 2 MultiRoom boxes and 2x£6.50 is better than 2x£11(I believe that's what it is after the increase).

Since VM now have BT, TV Anywhere, 120mb broadband, possibly Atlantic and SS 3/4/F1 HD, I would need sky to really show me something amazing to make me switch.

Until last week I saw Sky has the market leader, but I just think they are both on par at the moment (BT a little behind, but I think they will be better as a broadcaster than a platform provider)

[muppetman11]

Originally Posted by nstokes

Personally i havnt had issues with Sky customer service but trust me it is being improved and rolled out. I will post more soon.

I cant explain your other issues as not had any issues with my dish or installation since my first install which was fixed and i got credit back as well

I'm well aware what your on about I agree Sky have always dealt with my issues in a professional manner and the calls been dealt with in the UK rather than those awful off shore call centres.

Originally Posted by harry_hitch

Cheers nstokes, a much more reasoned and mature reply. Although I note you are saying Sky are improving their Customer Service Program which leads me to think their service continued to be poor after I dealt with them.

Sky told me my installation and dish were correct, when I had awful picture issues. Perhaps I had a poor engineer come out to me. Not sure about the issues my parents have though.

An individuals opinion unfortunately isn't representative , Ofcom have the latest customer satisfaction levels.

http://media.ofcom.org.uk/2012/12/04...ls-revealed-2/

[colin25]

Originally Posted by ocav

IMO, Sky was always the better offer, however we have 2 MultiRoom boxes and 2x£6.50 is better than 2x£11(I believe that's what it is after the increase).

Since VM now have BT, TV Anywhere, 120mb broadband, possibly Atlantic and SS 3/4/F1 HD, I would need sky to really show me something amazing to make me switch.

Until last week I saw Sky has the market leader, but I just think they are both on par at the moment (BT a little behind, but I think they will be better as a broadcaster than a platform provider)

It is better because "possibly Atlantic and SS 3/4/F1 HD"

that seems a strange statement

[harry_hitch]

Originally Posted by colin25

Sorry, i responded to your inaccurate statement.

I never claim any provider is better. I merely qualify that it may be better for me.

You stated Virgin were better.

please keep up, it will save time.

In my eyes, VM are better than Sky. You clearly disagree. I am sorry you can not come to terms with my comparison of two separate companies and why I feel VM are better than Sky.

I guess I am simply just being inaccurate.

Many apologies.

[howardmicks]

Thought I was on the wrong forum,isn't this a coming soon thread ? Not who is better than who.
Surely it's down to personal choice --
1.who gives you best value for money
2.what is available we're you live
3.what gives you the best for your personal needs ie broadband,TV or even phone

I have had products from all 3 (bt,sky and vm)
Personally if bt give it me for free I wouldn't have it
Sky hate the thought of the Murdoch's having any part of my money
Seriously thou at this current moment with price and what is available vm serve me best,should this change then the only option to me would be sky

[denphone]

Originally Posted by howardmicks

Thought I one on the wrong forum,isn't this a coming soon thread ? Not who is better than who.
Surely it's down to personal choice --
1.who gives you best value for money
2.what is available we're you live
3.what gives you the best for your personal needs ie broadband,TV or even phone

I have had products from all 3 (bt,sky and vm)
Personally if bt give it me for free I wouldn't have it
Sky hate the thought of the Murdoch's having any part of my money
Seriously thou at this current moment with price and what is available vm serve me best,should this change then the only option to me would be sky

Spot on Howard but some just can't help themselves bud.

[harry_hitch]

Originally Posted by nstokes

Personally i havnt had issues with Sky customer service but trust me it is being improved and rolled out. I will post more soon.

I cant explain your other issues as not had any issues with my dish or installation since my first install which was fixed and i got credit back as well

I firmly believe Sky are improving their customer service, lets hope VM take notice and up their game too

---------- Post added at 17:02 ---------- Previous post was at 17:00 ----------

Originally Posted by muppetman11

An individuals opinion unfortunately isn't representative , Ofcom have the latest customer satisfaction levels.

http://media.ofcom.org.uk/2012/12/04...ls-revealed-2/

Cheers MM, must say that surprises me!

[nstokes]

Originally Posted by harry_hitch

I firmly believe Sky are improving their customer service, lets hope VM take notice and up their game too

Maybe VM will do at some point and im sure they will take a leaf out of Skys book when Sky fully role it out

[thegrid]

Evening all, hope you've all had a good day. Have I missed anything?

[nstokes]

Originally Posted by thegrid

Evening all, hope you've all had a good day. Have I missed anything?

Nope

[johnathome]

Originally Posted by thegrid

Evening all, hope you've all had a good day. Have I missed anything?

Just a load of willy-waving

[thegrid]

Originally Posted by nstokes

Nope

Fair enough.

---------- Post added at 18:12 ---------- Previous post was at 18:11 ----------

Originally Posted by johnathome

Just a load of willy-waving

Good to know.. I think. Lol