Cooling off period?

[LogicalReflex]

I phoned up virgin as I want to switch to sky.

I have been a customer of virgin for 10 years... ever since the telewest days.
They upgraded my contract friday just gone... so basically like 2 days ago.

The man said if I wanted to leave I'd have to pay a fee of £306 but he also stated that I have no cooling off period.

WTF.

He then proceeded to say how everyone gets a 30 day period to disconnect with no fees.... So why don't i?

This is wrong.

---------- Post added at 18:55 ---------- Previous post was at 18:51 ----------

I also never even received a letter in the post even telling me I was put on a new contract.
I don't have e billing either and have checked my virgin mail.

I should have the 30 day cool off period...

[Qtx]

You still have the 30 day cooling off period for the new contract, so you can cancel the new contract.

However...you still have to give Virgin 30 days notice to get cut off as an existing customer. Its the same for all ISP's.

So tell them that you want to cancel your services and as you understand it that means you will no longer be a customer after 19 July. Their disconnection department is also a sales department so will try their hardest to keep you as a customer. They will ask who your new supplier is and going by my own and others experiences here, they will lie to you about problems with other providers. Bottom line, if they offer you a cheaper deal and you think virgin offer you a reliable service, then take it. Otherwise tell them where to stick it.

You will only have to pay virgin your final months fee's, up until the cancellation date.

---------- Post added at 15:38 ---------- Previous post was at 15:36 ----------

Originally Posted by LogicalReflex

I have been a customer of virgin for 10 years... ever since the telewest days.
They upgraded my contract friday just gone... so basically like 2 days ago.

I misread this the first time. They can only put you on a new contract if you have called them and made a change to services. If you have done this in the last week, then that is why. Even so you can still ignore the new contract as it is within the 30 days for new contracts.

[BenMcr]

Originally Posted by Qtx

Even so you can still ignore the new contract as it is within the 30 days for new contracts.

New contracts as 7 working days are per the Distance Selling Regulations.

Virgin Media extend this to 28 days for new services only i.e. if you don't have TV and get it installed.

[LogicalReflex]

Yeah I was within the term.

The guy tried telling me I had to pay £306 to disconnect.
I phoned again and they said I didn't have to pay anything as I was still within the 30 day period.